Staff at check-in was professional. Good and quiet location. Clean hotel.
What I didn’t like is the loud noise of the heat/A/C system. I had to turn it completely off it was so loud. And the noise of the little fridge. But other than that, we had a restful night.
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酒店回复: Thankyou so much for your feedback. I will pass your comments unto my maintenance staff to see where corrections are needed. It was a pleasure hosting you during your stay.
4.0分
商务出差
The front desk hotel was very helpful, the room clean and comfortable, but, by 8:15 am, the breakfast warm food items were missing.
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酒店回复: Thank you for your kind words! We’re happy you enjoyed your stay with us. I will look into the breakfast issue you mentioned because breakfast is available 6am-9am daily. It will be addressed.
3.0分
其他
Staff was amazing and very friendly. The carpet in the rooms need shampooing and some serious deep cleaning. Stayed in 2 rooms and both smelled like mildew.
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酒店回复: We’re so sorry to hear about your recent experience. Our goal is always to provide a pleasant and comfortable stay, and we regret that we missed the mark this time. Thank you for bringing it to our attention so we can make improvements.
3.0分
其他
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This hotel was clean but it is tired. The air conditioner made dripping sounds that were loud. The key card system had failed and the staff had tried to rekey each room. That did not work on our room. The front desk guy came and let us into the room with a master key. We didn't have a key to our room. The staff was friendly and the breakfast the next morning was typical. The bed was quite comfortable.
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酒店回复: I truly apologize that your stay wasn’t up to expectations. That’s not the level of service we want to provide. We stated to every guest at check in that our key machine was down temporarily and we were not able to make keys at the moment. We offered free cancellations to every guest due to guest dissatisfaction. However, if a guest still insisted on staying at the property, the desk clerk could open the room door for them. At no point is anyone forced to check in or stay at the property. We also could've offered a room move or a free cancellation within the first fifteen minutes if your room did not meet your satisfaction. We strive to provide excellent customer service always and would've gladly given options for your stay satisfaction.
3.0分
其他
Didn’t even eat breakfast so can’t say how it was, card machine was down so I had to be brought to my room every time.
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酒店回复: I truly apologize that your stay wasn’t up to expectations. That’s not the level of service we want to provide. We stated to every guest at check in that our key machine was down temporarily and we were not able to make keys at the moment. We offered free cancellations to every guest due to guest dissatisfaction. However, if a guest still insisted on staying at the property, the desk clerk could open the room door for them. We strive to provide excellent customer service always and would've gladly given options for your stay satisfaction. Our key machine was fixed on Saturday night so we will no longer have that issue.
3.0分
商务出差
Staff was extremely friendly and helpful under challenging condition of key card system being down. Unfortunately, room had a heavy musty smell.
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酒店回复: Thank you for your feedback and we understand your frustration. Our tech support had us overnight the machine so they could download the software and it should be returned by Wednesday. We also are looking forward to it being repaired.I do apologize for any dissatisfaction during your stay.
5.0分
其他
The rooms were very clean and staff was great. And i nice location. Will lit parking lot.
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酒店回复: Thank you so much for your kind review. We truly appreciate your feedback and are delighted to know you had a positive experience with us.
5.0分
其他
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Clean and Comfortable for the price
My special needs daughter and I had a wonderful stay at this hotel. The place was clean and the staff was very friendly. The hot breakfast was fantastic my daughter and I had a wonderful nights sleep.
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酒店回复: Your thoughtful review made our day! We’re so grateful for your support and hope to see you again soon.
3.0分
其他
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The room and everything in it including our clothes felt damp. The air conditioner was obviously not working correctly. Reported to front desk on check out and they seemed surprised that no one else had reported it. That is hard to believe. Told we would get a discount on the room rate for the 2 nights we stayed. Have not received a discount yet. Otherwise the room was clean, breakfast was good, and the staff were professional.
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酒店回复: I am so sorry for the issues you had during your stay. I did offer to discount your stay upon your complaints before realizing that your room was booked with a third party. Unfortunately, we are not able to adjust third party reservations or rates. I will be mailing you a gift card to your residence instead.
酒店很老旧。房间有霉味。工作人员很乐于助人。
Staff at check-in was professional. Good and quiet location. Clean hotel.
What I didn’t like is the loud noise of the heat/A/C system. I had to turn it completely off it was so loud. And the noise of the little fridge. But other than that, we had a restful night.
The front desk hotel was very helpful, the room clean and comfortable, but, by 8:15 am, the breakfast warm food items were missing.
Staff was amazing and very friendly. The carpet in the rooms need shampooing and some serious deep cleaning. Stayed in 2 rooms and both smelled like mildew.
This hotel was clean but it is tired. The air conditioner made dripping sounds that were loud. The key card system had failed and the staff had tried to rekey each room. That did not work on our room. The front desk guy came and let us into the room with a master key. We didn't have a key to our room. The staff was friendly and the breakfast the next morning was typical. The bed was quite comfortable.
Didn’t even eat breakfast so can’t say how it was, card machine was down so I had to be brought to my room every time.
Staff was extremely friendly and helpful under challenging condition of key card system being down. Unfortunately, room had a heavy musty smell.
The rooms were very clean and staff was great. And i nice location. Will lit parking lot.
Clean and Comfortable for the price
My special needs daughter and I had a wonderful stay at this hotel. The place was clean and the staff was very friendly. The hot breakfast was fantastic my daughter and I had a wonderful nights sleep.
The room and everything in it including our clothes felt damp. The air conditioner was obviously not working correctly. Reported to front desk on check out and they seemed surprised that no one else had reported it. That is hard to believe. Told we would get a discount on the room rate for the 2 nights we stayed. Have not received a discount yet. Otherwise the room was clean, breakfast was good, and the staff were professional.