Room was ok. I would not shower there and tub and toilet had a ring. Staff was very friendly though and the bed was good.
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酒店回复: Dear David,Thank you for sharing your feedback. We are pleased to know you found the staff friendly and the bed comfortable. We also take note of your concerns regarding the bathroom, and this will be addressed with our team to improve cleanliness and comfort for future stays. We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
其他
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Reviews are usually not something I do, but we were in a pinch and had to stay at this hotel despite the low ratings. The housekeeping staff did little house keeping. We found mutliple large dead bugs in the room. I guess dead is better than alive, but they were out in the open as though the room hadn't been cleaned. There was residue on all the handles, the toilet had a ring in it from not being clean, the shower and shower curtain were brown from not being scrubbed or ever washing the curtain, ice tray and bucket looked used and never cleaned, pillow case was dirty and there were two different pillows on the bed, the bed was made with the sheet on the outside and comforter on the inside, the lock on the door was damaged and inside the lock exposed. The door did seem to lock though despite the obvious damage. I haven't felt this uncomfortable in a hotel in a long time. This was my first time there and my last. The price point made the experience of everything I mentioned, even worse. It's not worth more than $50 a night. And that's just because it had functioning lights, water and a lock.
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酒店回复: Dear Devana,Thank you for taking the time to provide such a detailed review. Your observations regarding cleanliness, housekeeping, and room condition are important and will be carefully reviewed. We understand how these issues affected your comfort, and your feedback will guide us in addressing the areas that need the most improvement for future guests.Sincerely, Hotel Manager
1.0分
其他
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I can not stress enough to not stay here.
We had to book a last second trip due to a death in the family. Upon check in our rooms were disgusting. There was mold on the ceiling, dust covering appliances, spiders in the corners and strong chemical smells. Blood in blankets, furniture ripped, We ended up leaving due to my child’s health.
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酒店回复: Dear Ashley,Thank you for sharing your experience. We are very concerned to hear about the issues you described with cleanliness and room condition. This does not reflect the standards we strive to provide. Your feedback will be addressed with our team to ensure corrective action is taken for the comfort and safety of future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
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Couldn’t stay the night!
This motel was dirty and falling apart. The pool was empty and the paint coming off of the whole place. The sanitation rating was
86 so I left even though they wouldn’t refund me.
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酒店回复: Dear Guest,We sincerely apologise for the condition you encountered during your stay. The cleanliness, pool issues, and the state of the property do not reflect our standards, and we deeply regret that your experience was impacted. Your feedback will be shared with management to address these concerns and improve the guest experience. We look forward to welcoming you again soon.Sincerely, Hotel Manager
1.0分
其他
Complete Filth
Place is filthy……we were totally shocked and had it not been so late when we arrived, would have just left and found a different place.
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酒店回复: Dear Ron,We are truly sorry to hear about your experience. The cleanliness of the property you described is unacceptable, and we deeply regret that you had to go through that. Your feedback will be shared with our team to address these issues and ensure a better experience for future guests. Thank you for bringing this to our attention. We sincerely apologise for the inconvenience.Sincerely, Hotel Manager
1.0分
家庭亲子
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I really hate to post this as the leadership at the front desk was more than gracious. I count myself as fault not trusting the other reviews. If you are a contract worker and need a place to lay your head, the bed was clean. The bathroom had toothpaste on the sink and mirror from last renter. A hair pin and penny behind the toilet I saw immediately. The room next door, I saw 7 guys go in to share the suite. I'm thankful my son was with me or I would've been more cautious than I was. The front desk did tell me, what ever you need I'll fix, unfortunately because of my choice that wasn't possible.
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酒店回复: Dear Jeanette,Thank you for your feedback. We are glad the front desk team made a positive impression and that the bed was clean, but we truly regret the cleanliness issues and the concerns about your surroundings. Your comments will be taken seriously to ensure a safer and more comfortable environment for all guests. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
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I never checked in, upon arrival of location which there was a-lot of unpleasant activity and ******* on the premises. I’m Law Enforcement and can not be around such things. A Request of cancellation immediately, awaiting my authorization hold to be lifted without charging.
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酒店回复: Dear Crystal,Thank you for sharing your feedback. We regret that your experience didn’t go as planned. As your reservation was made through a third-party platform, we are required to follow their policies regarding cancellations. While we did not charge you for no-show or cancellation fees, we did contact ******* to officially cancel your stay as per their guidelines. We understand that this situation may not have been ideal, and we hope to welcome you back in the future for a more seamless experience. If you have any further questions or concerns, feel free to reach out to us directly.Sincerely, Hotel Manager
2.0分
商务出差
Don’t know may be the season timing is like this but so scary no security overall good
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酒店回复: Dear Nadia,Thank you for your feedback. We are glad to hear that overall your stay was good, and we also take note of your security concerns. Guest safety is very important, and your comments will be reviewed with our team as we work to provide a more comfortable experience. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
Staff are very professional, and attentive. Will definitely stay in future.
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酒店回复: Dear Mason,Thank you for your review. We are delighted to know you found the staff professional and attentive. It is wonderful to hear that you plan to stay with us again in the future. Your feedback means a lot and encourages our team to continue delivering great hospitality. We look forward to welcoming you back. Sincerely, Hotel Manager
1.0分
其他
They couldn't find my reservation. ******* didn't book my room with them.
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酒店回复: Dear Greg,Thank you for your feedback. We understand how important a smooth check-in experience is and regret the inconvenience caused by the reservation issue. Your comments are appreciated and will be reviewed as we continue to work with our booking partners to provide guests with a more seamless arrival experience. We hope to welcome you again soon.Sincerely, Hotel Manager
Room was ok. I would not shower there and tub and toilet had a ring. Staff was very friendly though and the bed was good.
Reviews are usually not something I do, but we were in a pinch and had to stay at this hotel despite the low ratings. The housekeeping staff did little house keeping. We found mutliple large dead bugs in the room. I guess dead is better than alive, but they were out in the open as though the room hadn't been cleaned. There was residue on all the handles, the toilet had a ring in it from not being clean, the shower and shower curtain were brown from not being scrubbed or ever washing the curtain, ice tray and bucket looked used and never cleaned, pillow case was dirty and there were two different pillows on the bed, the bed was made with the sheet on the outside and comforter on the inside, the lock on the door was damaged and inside the lock exposed. The door did seem to lock though despite the obvious damage. I haven't felt this uncomfortable in a hotel in a long time. This was my first time there and my last. The price point made the experience of everything I mentioned, even worse. It's not worth more than $50 a night. And that's just because it had functioning lights, water and a lock.
I can not stress enough to not stay here.
We had to book a last second trip due to a death in the family. Upon check in our rooms were disgusting. There was mold on the ceiling, dust covering appliances, spiders in the corners and strong chemical smells. Blood in blankets, furniture ripped, We ended up leaving due to my child’s health.
Couldn’t stay the night!
This motel was dirty and falling apart. The pool was empty and the paint coming off of the whole place. The sanitation rating was
86 so I left even though they wouldn’t refund me.
Complete Filth
Place is filthy……we were totally shocked and had it not been so late when we arrived, would have just left and found a different place.
I really hate to post this as the leadership at the front desk was more than gracious. I count myself as fault not trusting the other reviews. If you are a contract worker and need a place to lay your head, the bed was clean. The bathroom had toothpaste on the sink and mirror from last renter. A hair pin and penny behind the toilet I saw immediately. The room next door, I saw 7 guys go in to share the suite. I'm thankful my son was with me or I would've been more cautious than I was. The front desk did tell me, what ever you need I'll fix, unfortunately because of my choice that wasn't possible.
I never checked in, upon arrival of location which there was a-lot of unpleasant activity and ******* on the premises. I’m Law Enforcement and can not be around such things. A Request of cancellation immediately, awaiting my authorization hold to be lifted without charging.
Don’t know may be the season timing is like this but so scary no security overall good
Staff are very professional, and attentive. Will definitely stay in future.
They couldn't find my reservation. ******* didn't book my room with them.