酒店回复: Dear Yalily, We appreciate you for choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had a wonderful stay and enjoyed everything we offer. Please revisit us soon for another flawless experience. Sincerely,Hotel Management
2.0分
其他
Didn't stay itwas very badhas pay 2for a towel so i left only was for2 day when cani get my money back?
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酒店回复: Dear Guest, Please accept our sincere apologies for any inconvenience you encountered during your stay, which led to your early departure from our hotel. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your concerns about the refund also have our attention. We never intend to disappoint our guests in any way, and we will share your comments appropriately. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
1.0分
其他
There were absolutely no amenities in the room. No toilet paper, no paper towels, no dishes, just absolutely nothing.
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酒店回复: Dear Guest, We appreciate you taking the time to leave your comments. Our Select Suites brand is designed to offer budget-friendly extended-stay accommodations with fully equipped kitchens and spacious rooms, while allowing guests to personalize their experience with their preferred personal care items. We value your feedback and remain committed to providing comfortable, value-driven accommodations for our guests. Thank you for choosing us, and we hope to see you again soon.Sincerely,Hotel Management
3.0分
其他
Good room, bed was ok, fire alarm went off once, mostly quiet. Kitchenette needed updated-molding missing. Bathroom good.
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酒店回复: Dear Guest, Thank you for sharing your feedback about your recent stay. We’re glad to know you found the room comfortable, the bathroom in good condition, and the overall atmosphere mostly quiet. We apologize for the inconvenience caused by the fire alarm and appreciate your understanding. Your comments about the kitchenette’s condition and needed updates have been shared with our maintenance team for prompt attention. Feedback like yours helps us continue improving our guest experience. We appreciate your stay with us and hope to serve you even better next time. Sincerely,Hotel Management
3.0分
其他
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I like the fact that i was allowed to see my room before accepting it because I would have missed the dirty sheets and smelly pillowcases on the bed also i was happy to have a housekeeper who was very helpful and attentive to my needs changed the sheets with no problem at all.
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酒店回复: Dear Kathy, Thank you for sharing your experience with us. We are pleased to hear that you appreciated being able to view your room before accepting it, as well as the attentiveness of our housekeeping team. Ensuring our guests have a clean, comfortable, and pleasant stay is a top priority, and we are glad our housekeeper met your needs promptly and professionally. Your feedback is valuable in helping us maintain and improve our service standards. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future.Sincerely,Hotel Management
2.0分
商务出差
First room was not clean at all looks like the previous guest just left ... second room had just been bombed for roaches they were everywhere
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酒店回复: Dear Lloyd, We sincerely apologize for the cleanliness issues you encountered in your first room and for the roach concerns in the second room. Guest comfort and safety are our top priorities, and your feedback has been shared with our housekeeping and pest control teams. We truly regret that your stay did not meet the standards we strive to maintain and appreciate your patience as we work to improve. We hope to have the opportunity to welcome you back under better circumstances.Sincerely,Hotel Management
2.0分
情侣出游
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Beware of roaches. Checked in and out within 5 hours (after a short excursion to the corner store) to roaches in the fridge, on our food and crawling from behind the headboard as we watched tv. The front staff was nice and helped us as much as they could, the manager has avoided us since. We got the deposit back but were told we only might get a partial refund.
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酒店回复: Dear Rae, Thank you for taking the time to review your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guest, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has a regular pest control service, we will contact them to address this issue promptly. While it is reassuring to hear our front desk associates were supportive, we regret the lack of follow-up regarding your concerns. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Sincerely,Hotel Management
1.0分
其他
Terrible
There was so many outdated furniture in the room. There were stains on the toilets, counters, a hanging outlet, and a roach!
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酒店回复: Dear Micaela, We sincerely apologize that your stay did not meet your expectations and that you encountered issues with outdated furniture, cleanliness, and a pest. This is not reflective of the standards we strive to maintain. Please know that we take your concerns very seriously and have shared them with our maintenance and housekeeping teams to ensure immediate corrective action. Your feedback helps us improve and provide a better experience for all guests. We hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely,Hotel Management
2.0分
商务出差
Roaches in the room, no shower curtain, staff wasn’t available for check in or check out and a weird smell in the entire building.
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酒店回复: Dear Bryce, We sincerely apologize for the issues you encountered during your stay, including the presence of pests, lack of a shower curtain, staffing concerns at check-in and check-out, and the odor in the building. This is not the experience we want for our guests, and your comments have been shared with appropriate teams for immediate corrective action. We truly regret the inconvenience caused and appreciate you bringing these matters to our attention. We hope to have the opportunity to serve you better. Sincerely,Hotel Management
地毯也许可以换一下，走廊里有点味道。
伟大的
Didn't stay itwas very badhas pay 2for a towel so i left only was for2 day when cani get my money back?
There were absolutely no amenities in the room. No toilet paper, no paper towels, no dishes, just absolutely nothing.
Good room, bed was ok, fire alarm went off once, mostly quiet. Kitchenette needed updated-molding missing. Bathroom good.
I like the fact that i was allowed to see my room before accepting it because I would have missed the dirty sheets and smelly pillowcases on the bed also i was happy to have a housekeeper who was very helpful and attentive to my needs changed the sheets with no problem at all.
First room was not clean at all looks like the previous guest just left ... second room had just been bombed for roaches they were everywhere
Beware of roaches. Checked in and out within 5 hours (after a short excursion to the corner store) to roaches in the fridge, on our food and crawling from behind the headboard as we watched tv. The front staff was nice and helped us as much as they could, the manager has avoided us since. We got the deposit back but were told we only might get a partial refund.
Terrible
There was so many outdated furniture in the room. There were stains on the toilets, counters, a hanging outlet, and a roach!
Roaches in the room, no shower curtain, staff wasn’t available for check in or check out and a weird smell in the entire building.