酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren-Fort Smith.As a Choice Privileges member you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
5.0分
商务出差
原文
翻译提供方：Google
出色的
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren-Fort Smith. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
5.0分
其他
原文
翻译提供方：Google
推荐
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren-Fort Smith. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
4.0分
其他
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The shower was broken, but usable. Would have liked to have received fresh towels during our stay but didn’t. Staff we experienced were very friendly. Parking was perfect, breakfast was good but a lot was empty and had run out, it took a while for things to be refilled.
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酒店回复: Thank you for taking the time to share your experience with us. We’re glad to hear that you found our staff friendly, enjoyed the convenience of our parking, and liked the breakfast.However, we apologize for the issues you encountered during your stay. The condition of the shower and the lack of fresh towels do not reflect the level of service we aim to provide. We will address these concerns with our maintenance and housekeeping teams to prevent similar situations in the future.We also appreciate your feedback regarding the breakfast refill times. We will review our staffing and procedures to ensure items are replenished more promptly.Thank you again for your valuable feedback. We hope you’ll consider staying with us again so we can provide a smoother and more enjoyable experience.
5.0分
其他
Clean room
The excercise room was very poor
Very small, very dirty- temp in room not good,
No towels, no fans - not attended to at all
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. I’m very sorry to hear about your experience with our exercise room. This does not reflect the standards we strive to maintain, and I sincerely apologize for the inconvenience.We have addressed your comments with our housekeeping and maintenance teams to ensure the fitness area is properly cleaned, equipped, and comfortable for all guests. Towels, fans, and temperature controls are being reviewed immediately to prevent this from happening again.We truly value your feedback, as it helps us improve our guest experience. We hope to have the opportunity to welcome you back and provide a much better experience in the future.
4.0分
家庭亲子
Property was clean. Only gluten free breakfast choices were small yoghurt cups and apples/oranges.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you found the property clean, but we’re sorry that our gluten-free breakfast options did not meet your needs.We understand how important it is to have a variety of choices, especially for guests with dietary restrictions. We will review our offerings to see how we can expand and improve our gluten-free selections in the future.Thank you again for bringing this to our attention—we appreciate your input and hope to better serve you during a future stay.
4.0分
情侣出游
Everything was good except for handicap accessible toilet was low to ground. Don't get this. 😁
3.0分
商务出差
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The microwave would not come on. The refrigerator was not getting very cold. The air conditioning / heating unit made too much noise. I was gonna let them know when I turned the keys cards back in at the front desk, but nobody was at the front desk when I left.
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酒店回复: Thank you for letting us know about the issues you experienced during your stay. We sincerely apologize for the inconvenience caused by the microwave, refrigerator, and HVAC unit. Our maintenance team has been notified and will inspect and repair these items immediately.We appreciate you taking the time to bring this to our attention, even after checkout. Please don’t hesitate to reach out directly if there’s anything we can do to make it right or assist with a future stay.
5.0分
其他
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This property was very clean look like it was newly built. The lobby was decorated and very cute. Also had an amazing smell fresh and clean with a nice scent. My room is very comfortable. Beds were soft. Pills were nice. Everything was clean and new great place to stay.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found the property clean, comfortable, and welcoming. Our team works hard to maintain a fresh and inviting atmosphere, and it's wonderful to know that the décor, scent, and room comfort all made a positive impression. We're especially glad you found the beds and pillows cozy—great rest is always a top priority. We truly appreciate your feedback and hope to welcome you back again soon!
5.0分
其他
Our second time staying here on our way home to Georgia from Colorado. Clean & comfortable. Perfect overnight stay with free breakfast
没有意见
出色的
推荐
The shower was broken, but usable. Would have liked to have received fresh towels during our stay but didn’t. Staff we experienced were very friendly. Parking was perfect, breakfast was good but a lot was empty and had run out, it took a while for things to be refilled.
Clean room
The excercise room was very poor
Very small, very dirty- temp in room not good,
No towels, no fans - not attended to at all
Property was clean. Only gluten free breakfast choices were small yoghurt cups and apples/oranges.
Everything was good except for handicap accessible toilet was low to ground. Don't get this. 😁
The microwave would not come on. The refrigerator was not getting very cold. The air conditioning / heating unit made too much noise. I was gonna let them know when I turned the keys cards back in at the front desk, but nobody was at the front desk when I left.
This property was very clean look like it was newly built. The lobby was decorated and very cute. Also had an amazing smell fresh and clean with a nice scent. My room is very comfortable. Beds were soft. Pills were nice. Everything was clean and new great place to stay.
Our second time staying here on our way home to Georgia from Colorado. Clean & comfortable. Perfect overnight stay with free breakfast