Upon my arrival the room was very untidy. The guest prior to my arrival checked out and no one cleaned the room. When I asked for it to be cleaned I was handed the sheets and was told to do it for myself. This sounds crazy and upsetting because I paid for a service that was never rendered. I would advise management to look into what’s going on here.
展开
酒店回复: We sincerely apologize for your experience. This is absolutely not the level of service we strive to provide. We appreciate you bringing this to our attention and hope you’ll give us another chance to make it right.
1.0分
其他
When I went to the property, the reservation was canceled. was that it wasn’t there. They’re overbooked now how do I stand? Not happy with this.
展开
酒店回复: We’re very sorry to hear about the issue with your reservation and the inconvenience this caused. Overbooking situations are never our intention, and we truly understand your frustration. We’re reviewing what happened to ensure this does not occur again in the future. We appreciate your feedback and hope you’ll consider giving us another opportunity to provide a smoother experience.
3.0分
商务出差
The staff was very professional and courteous. The breakfast food is disgusting. The halls could have been vacuumed and the room furniture is outdated.
展开
酒店回复: Thank you for sharing your feedback. We’re pleased to hear that our staff made a positive impression with their professionalism and courteous service. However, we’re sorry that the breakfast and overall room condition did not meet your expectations. Your comments regarding food quality, hallway cleanliness, and furniture updates have been shared with our management team so we can make the necessary improvements. We appreciate your input and hope to have the opportunity to provide a better experience in the future.
1.0分
家庭亲子
展开
Nasty and dirty . No couch , no blankets , no extra nothing . Hair in tub , blood on sheets , overbooked our room thanks to ******* horrible service as well . Got downgraded to another nasty room
展开
酒店回复: We’re very sorry to hear about your experience. This is not the level of cleanliness or service we aim to provide. Your feedback has been shared with our housekeeping and management teams to address these issues immediately. We truly apologize for the inconvenience and disappointment you encountered and appreciate you bringing this to our attention.
1.0分
其他
展开
The floors in rm 202 are FILTHY and have STICKY substance spilled on it. Two of the lights in the bathroom do not work. The toilet seat was broken and fell off. The shower has MOLD around the soap dish; Someone left their clothes in the drawer which tells me that no one CLEANS these room, proof with the NASTY floor!! The furniture is in shambles; The room smells. There was 1 trash can for the entire rm. The card for the rm door didn't work and I had to keep getting it re-keyed which was a pain in the butt! The trash was left unemptied across the hall from my rm where there were trash containers. Outside the building there is a damaged column by the entrance of the building that is TAPED with caution tape and looks like it will cave in any minute. The breakfast was a joke. Sat out and left to get cold. If you didn't get a waffle, you didn't get hot food. The pot that the grits was in was not hot. I WILL NEVER STAY HERE AGAIN! I have pictures. WHERE DO I UP LOAD MY PICTURES OF THIS DUMP?? WYNDHAM SHOULD BE ASHAMED TO HAVE ITS' NAME AFFLIATED WITH THIS PLACE. :(
展开
酒店回复: We are truly sorry to hear about your disappointing experience during your recent stay. The conditions you described are unacceptable and far below our standards. Your feedback has been shared with our management and housekeeping teams for immediate review and correction. We take your comments regarding cleanliness, maintenance, and breakfast service very seriously and are addressing these issues to ensure they do not happen again. We sincerely apologize that your stay did not meet expectations and appreciate you taking the time to bring these matters to our attention.
2.0分
家庭亲子
The beds are small, there’s a lot of noise in the hallways, and the rooms smell like cigarette smoke.
展开
酒店回复: Thank you for your feedback. We sincerely apologize for the issues you experienced with the bed size, hallway noise, and cigarette smell. Your comments have been shared with our team so we can address these concerns and improve the guest experience. We appreciate you bringing this to our attention.
我于7月6日（星期四）入住这家酒店。下午班次的那位男士非常专业且友善。我之前已经入住过三次，他每次都始终如一，既专业又友善。⭐️⭐️⭐️⭐️⭐️
一切都很棒。
房间很干净，床很舒服，枕头也很多。
还蛮安静的，离要去的地方很近
Upon my arrival the room was very untidy. The guest prior to my arrival checked out and no one cleaned the room. When I asked for it to be cleaned I was handed the sheets and was told to do it for myself. This sounds crazy and upsetting because I paid for a service that was never rendered. I would advise management to look into what’s going on here.
When I went to the property, the reservation was canceled. was that it wasn’t there. They’re overbooked now how do I stand? Not happy with this.
The staff was very professional and courteous. The breakfast food is disgusting. The halls could have been vacuumed and the room furniture is outdated.
Nasty and dirty . No couch , no blankets , no extra nothing . Hair in tub , blood on sheets , overbooked our room thanks to ******* horrible service as well . Got downgraded to another nasty room
The floors in rm 202 are FILTHY and have STICKY substance spilled on it. Two of the lights in the bathroom do not work. The toilet seat was broken and fell off. The shower has MOLD around the soap dish; Someone left their clothes in the drawer which tells me that no one CLEANS these room, proof with the NASTY floor!! The furniture is in shambles; The room smells. There was 1 trash can for the entire rm. The card for the rm door didn't work and I had to keep getting it re-keyed which was a pain in the butt! The trash was left unemptied across the hall from my rm where there were trash containers. Outside the building there is a damaged column by the entrance of the building that is TAPED with caution tape and looks like it will cave in any minute. The breakfast was a joke. Sat out and left to get cold. If you didn't get a waffle, you didn't get hot food. The pot that the grits was in was not hot. I WILL NEVER STAY HERE AGAIN! I have pictures. WHERE DO I UP LOAD MY PICTURES OF THIS DUMP?? WYNDHAM SHOULD BE ASHAMED TO HAVE ITS' NAME AFFLIATED WITH THIS PLACE. :(
The beds are small, there’s a lot of noise in the hallways, and the rooms smell like cigarette smoke.