The breakfast was garbage the sheets were terrible. They were supposed to be white, but they were beige.
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酒店回复: Dear Guest, We sincerely apologize that your experience with our breakfast and linens did not meet expectations. Providing fresh, clean sheets is fundamental to guest comfort, and we regret that this was not reflected during your stay. Your feedback has been shared with our housekeeping team so that immediate improvements can be made. Thank you for bringing these concerns to our attention. We take them seriously and will work to ensure future guests have a much better experience.Sincerely, Hotel Management
1.0分
其他
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The place needs to be exterminated woke up in the morning and there were roaches in the bathroom. I don't make this up all those rooms need to be rehabed gutted remodeled old furniture removed this place needs an enema!
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酒店回复: Dear Guest, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. Your remarks are vital, and we will share this with our housekeeping and maintenance teams to ensure we do not get such issues moving ahead. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
3.0分
情侣出游
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The staff was great!!! Very helpful!!!
Not all lamps worked in our room. The heater was very noisy. The stove was not fully operational - only one burner worked.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are glad to hear that our staff made a great impression and provided helpful service during your stay. At the same time, we apologize for the maintenance issues you encountered in your suite. A comfortable and fully functional room is very important, and we regret that we fell short in these areas. Your comments have been shared with our team so we can address these concerns promptly and ensure improvements are made. We appreciate your input and look forward to providing you with a smoother experience in the future.Sincerely, Hotel Management
2.0分
其他
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The staff checking us in was fabulous however the room was not what we expected. For an extended stay hotel we expected dishes/silverware and there was nothing. The hotel didn't have an ice machine so while it was nice to have a full sized fridge with freezer we had to leave to get ice for our drinks. There were some things in the room that could use fixing/updating.
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酒店回复: Dear Guest, Thank you for your review. We are happy to hear that our check-in staff made a great impression. Providing warm and welcoming service is something we take pride in. That said, we are sorry the room didn’t meet your expectations for an extended stay. We understand how important basic amenities are, and we regret the inconvenience caused. Our front desk team is always here to assist you. Further, your comments about room maintenance and updates have been shared with our team for review. We appreciate your input and hope to provide a more comfortable and well-equipped experience in the future.Sincerely, Hotel Management
1.0分
情侣出游
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The shower had a ton of other people's hair in it. There was hair on the bathroom counter and sink. The worst part was when we checked in, the cover to the air conditioning unit was sitting on the floor, next to the air conditioner. It was also unplugged and the window was cracked open. Whoever was trying to fix it previously, knew it was broken and cracked the window because it was so hot. After asking for another room that had working air conditioning, we were denied and told the hotel was sold out. As a perimenopausal woman, sleeping in a hot, stuffy room was an awful experience. Would have been nice to have someone tell us at check in that the room we were getting didn't have air so we could have had the option to go somewhere else. However, it was late when we checked in and took forever for the doors to even be opened because the desk staff was somewhere else. Looked like they were sleeping when they finally came out and unlocked the doors so we could even get in. Was just not a great experience. When we checked out, the desk staff did offer us a free room coupon to use at another time but I'm not sure I'll stay at any Extended Stay's again.
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酒店回复: Dear Guest, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again under better conditions. Sincerely,Hotel Management
1.0分
其他
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Bed was a fold up frame with mattress, no coffee maker, hair dryer, shampoo, kitchen utilities of any kind in room. They needed to be requested separately. First night people were fighting in the room beside mine, loud shouting and banging against the walls. Very scary. Second night the fire alarm went off. Grabbed as much as possible and exited room to be told it was a false alarm but they couldn’t turn it off. Sign at front entrance warned of car break ins and thefts from hotel parking lot.
I have stayed in the hotel before and it was never this bad. I felt unsafe and here were no facilities available in the room at all.
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酒店回复: Dear Guest, We are sorry to hear about the distressing experience during your recent stay. Safety, comfort, and clear communication are top priorities for us, and it’s clear we fell short. The issues, including the fire alarm incident, are unacceptable, and we deeply regret the fear and inconvenience this caused. We also take concerns about parking lot safety very seriously and are reviewing all aspects of your feedback with our team. Thank you for bringing these issues to our attention. We value your past patronage and hope to restore your trust in the future.Sincerely, Hotel Management
5.0分
其他
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The hotel was clean, so was the room. The staff was friendly and helpful. When I booked the room I didn’t realized it was a fully furnished room with a regular sized fridge and a little electric stove. Loved it
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酒店回复: Dear Guest, Thank you for your wonderful review. We’re delighted to know that you enjoyed your stay at Extended Stay America and appreciated the cleanliness of both the hotel and your room. It’s great to hear that our friendly and helpful staff made a positive impression and that you loved the convenience of our fully equipped kitchenette with a full-size refrigerator and stove. Providing a comfortable and home-like experience is always our goal. We truly value your feedback and look forward to welcoming you back for another enjoyable and relaxing stay soon.Sincerely,Hotel Management
这家酒店真是恶心透了。房间没吸尘，一股臭味，窗帘破了，床硬得像块石头，毛巾也不够，直到我们开口问才给送来卫生纸。房间昏暗，窗户脏兮兮的，水槽也锈迹斑斑。要不是我已经付了高达175美元的离谱价格，我早就立马跑出去了，冲过停车场去住汉普顿酒店。为了省心，千万别住这家破旅馆！
代订，客户反馈还不错
入口附近的红砖上沾满了狗屎。电梯很脏。房间里弥漫着难闻的气味。房间里没有熨斗。住了一晚，退房时我问为什么房间里没有熨斗。他们告诉我需要打电话，他们会给我拿一个。可惜没有熨衣板。这些应该是标准配置。
The breakfast was garbage the sheets were terrible. They were supposed to be white, but they were beige.
The place needs to be exterminated woke up in the morning and there were roaches in the bathroom. I don't make this up all those rooms need to be rehabed gutted remodeled old furniture removed this place needs an enema!
The staff was great!!! Very helpful!!!
Not all lamps worked in our room. The heater was very noisy. The stove was not fully operational - only one burner worked.
The staff checking us in was fabulous however the room was not what we expected. For an extended stay hotel we expected dishes/silverware and there was nothing. The hotel didn't have an ice machine so while it was nice to have a full sized fridge with freezer we had to leave to get ice for our drinks. There were some things in the room that could use fixing/updating.
The shower had a ton of other people's hair in it. There was hair on the bathroom counter and sink. The worst part was when we checked in, the cover to the air conditioning unit was sitting on the floor, next to the air conditioner. It was also unplugged and the window was cracked open. Whoever was trying to fix it previously, knew it was broken and cracked the window because it was so hot. After asking for another room that had working air conditioning, we were denied and told the hotel was sold out. As a perimenopausal woman, sleeping in a hot, stuffy room was an awful experience. Would have been nice to have someone tell us at check in that the room we were getting didn't have air so we could have had the option to go somewhere else. However, it was late when we checked in and took forever for the doors to even be opened because the desk staff was somewhere else. Looked like they were sleeping when they finally came out and unlocked the doors so we could even get in. Was just not a great experience. When we checked out, the desk staff did offer us a free room coupon to use at another time but I'm not sure I'll stay at any Extended Stay's again.
Bed was a fold up frame with mattress, no coffee maker, hair dryer, shampoo, kitchen utilities of any kind in room. They needed to be requested separately. First night people were fighting in the room beside mine, loud shouting and banging against the walls. Very scary. Second night the fire alarm went off. Grabbed as much as possible and exited room to be told it was a false alarm but they couldn’t turn it off. Sign at front entrance warned of car break ins and thefts from hotel parking lot.
I have stayed in the hotel before and it was never this bad. I felt unsafe and here were no facilities available in the room at all.
The hotel was clean, so was the room. The staff was friendly and helpful. When I booked the room I didn’t realized it was a fully furnished room with a regular sized fridge and a little electric stove. Loved it