酒店回复: Dear Joem,First, we want to sincerely apologize for the multiple issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actions will speak louder than words. We understand your frustration and concerns, and we welcome the opportunity to prove ourselves again as your trusted hotel while in this area.Sincerely,Hotel Management
酒店回复: Dear Patrick, Thank you for sharing your experience. We're glad one of the rooms met your expectations, but we're truly sorry to hear the second did not provide the level of comfort and cleanliness you deserved. We understand the importance of a fresh and welcoming environment, and we regret the inconvenience this caused during your stay. Please be assured that your concerns have been shared with our team for immediate attention. We remain committed to making improvements and would appreciate the opportunity to offer you a more positive and refreshed experience in the future.Sincerely,Hotel Management
酒店回复: Dear Garin, Thank you for sharing your feedback. We are truly sorry your experience did not meet your expectations. We understand how upsetting unexpected charges can be, and we regret any disappointment you may have regarding the rate you paid. Please also accept our apologies for the condition of your room and any discomfort this caused. Cleanliness and guest satisfaction are top priorities for us, and we will address this with our team. We appreciate you bringing this to our attention, and we hope to have another opportunity to provide you with a better experience.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
服务很棒。接待员Ana非常细心友好。
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3.0分
情侣出游
Hard to find due to road construction. Dirty fan in bathrooom. Hard bed and thin pillows. Friendly staff.
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酒店回复: Dear Sherry, Thank you for sharing your experience with us. We're glad to hear that our staff made a positive impression. That said, we're sorry to learn that other aspects of your stay fell short. We understand how frustrating it can be, and we regret the inconvenience it caused. Your comments about the cleanliness and comforts of the room have been noted and will be addressed with our housekeeping and maintenance teams to ensure improvements are made. Your feedback helps us improve, and we appreciate you taking the time to share it with us. We hope to make things right and restore your confidence in our property.Sincerely,Hotel Management
2.0分
其他
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The room was clean, not much else to say. This hotel has rooms with a small kitchen. If you want plates, cups, silverware, etc., you have to ask for them at the front desk. You also need to ask for shampoo if you want it. I noticed we had no hair dryer. I went to ask for one in the evening, but they didn’t have any at the desk and was told to come back in the morning. Someone knocked on our door in the am with a hair dryer. Good thing, as we were in town to attend a family wedding. This hotel advertises free breakfast. It consists of self serve coffee, tea bags and a hot water dispenser. There was instant oatmeal, granola type bars and pre wrapped muffins.
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酒店回复: Dear Judy, Thank you for taking the time to share your experience. We're glad to hear that your room was clean and that our team was able to assist with a hair dryer in time for your family wedding. However, we appreciate your comments regarding the kitchen supplies and breakfast offerings. We aim to provide essential items upon request, and we are glad that we served your needs. Your feedback has been shared with our management team as we continue to evaluate ways to improve guest comfort and satisfaction. We’re grateful you chose to stay with us and hope to welcome you again under even better circumstances.Sincerely, Hotel Management
2.0分
商务出差
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The pictures don’t really tell the full truth. I’m speaking here to the condition of the property itself. The staff was responsive, helpful and courteous. However, the room had a torn curtain, peeling paint and sticky kitchen floor. The trash room was full daily and had flies. I decided to stay the 3 nights to check a son into college as it was too much trouble me to try to find other accommodations. However, I wouldn’t stay here again.
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酒店回复: Dear Toni, Thank you for your feedback. We’re glad to hear that you found our team friendly. However, we are sorry for your disappointment and appreciate your note about the surrounding area and the condition of the rooms. Your comments help us identify opportunities to improve and ensure a more comfortable experience for all our guests.Sincerely,Hotel Management
代订，客户反馈还不错
这家酒店真是恶心透了。房间没吸尘，一股臭味，窗帘破了，床硬得像块石头，毛巾也不够，直到我们开口问才给送来卫生纸。房间昏暗，窗户脏兮兮的，水槽也锈迹斑斑。要不是我已经付了高达175美元的离谱价格，我早就立马跑出去了，冲过停车场去住汉普顿酒店。为了省心，千万别住这家破旅馆！
以下几点需要改进：
1. 欧陆式早餐的选择应有所提升。
2. 客房服务至关重要，包括在四天住宿期间至少清洁一次。
3. 走廊不应有任何异味，例如垃圾味。
4. 要求客人归还用过的毛巾，然后再换新的，这太不合理了。
5. 无线网络额外收费太荒谬了；这是我遇到的唯一一家对高速互联网收取额外费用的酒店。
6. 酒店实行宵禁，这意味着前台在午夜后无法提供服务，因此无人解答客人的疑问。
7. 说实话，很难理解这家酒店怎么还在营业。
8. 总的来说，这次体验非常令人失望。
入口附近的红砖上沾满了狗屎。电梯很脏。房间里弥漫着难闻的气味。房间里没有熨斗。住了一晚，退房时我问为什么房间里没有熨斗。他们告诉我需要打电话，他们会给我拿一个。可惜没有熨衣板。这些应该是标准配置。
我们订了两间大床房，房间干净但设施陈旧；第二间双人床房不太干净，而且有股难闻的气味。我们出门的时候经理给房间做了消毒，但房间里仍然有尿味。设施非常陈旧，入住体验令人失望。
******* 没有锁定价格，所以价格贵了一倍。房间里有尿骚味。这可能是我最糟糕的旅行体验，我把大部分责任都推到*******身上。失去了一位顾客
服务很棒。接待员Ana非常细心友好。
推荐
Hard to find due to road construction. Dirty fan in bathrooom. Hard bed and thin pillows. Friendly staff.
The room was clean, not much else to say. This hotel has rooms with a small kitchen. If you want plates, cups, silverware, etc., you have to ask for them at the front desk. You also need to ask for shampoo if you want it. I noticed we had no hair dryer. I went to ask for one in the evening, but they didn’t have any at the desk and was told to come back in the morning. Someone knocked on our door in the am with a hair dryer. Good thing, as we were in town to attend a family wedding. This hotel advertises free breakfast. It consists of self serve coffee, tea bags and a hot water dispenser. There was instant oatmeal, granola type bars and pre wrapped muffins.
The pictures don’t really tell the full truth. I’m speaking here to the condition of the property itself. The staff was responsive, helpful and courteous. However, the room had a torn curtain, peeling paint and sticky kitchen floor. The trash room was full daily and had flies. I decided to stay the 3 nights to check a son into college as it was too much trouble me to try to find other accommodations. However, I wouldn’t stay here again.