It's a beautiful hotel and even has kitchenette in the room. Parking is limited though. They have an agreement with a neighboring motel for overflow parking though.
1.0分
其他
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Got bed bugs and had to go to the doctors. They won’t answer my calls or refund my money. Call them several times about the issue and they will not return my phone call. They keep telling me that managers away that they can’t do nothing till he tells them what to do which is not right do not take this hotel cause bedbugs are no joke.
1.0分
情侣出游
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We gave Candlewood more chances than they deserved. In 4 reservations there, (two trips a few years apart) they got our prepaid reservation right. The first time, we got the right room, but the stove didn't work. They sent us to another room that was 1/2 the size without adequate sleeping arrangements. We cooked dinner in that suite - had to clean it and then went through the halls with our dinner to go back to the first room to eat and sleep.
Yet, we decide to give them another chance one this trip. Sorry to say it was no better.
On this trip, both times we arrived to check in with our prepaid reservation, they didn't have an appropriate room for us and there was nowhere for us to sleep. We ended up scrambling to find a room in another hotel. They only refunded ONE night of our reservation. (we paid for two in total this trip) The desk clerk was unwilling to spend 2 minutes on a computer so we Might be able to get our money back on the second night.
The experience they put us through is definitely not what Anyone would want to ruin their vacation with.
1.0分
朋友出游
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Got double charged for the room, management of the hotel is ignoring me, and ignoring the cases I’ve sent through their corporate line. Was told the second room charge was an “authorization debit” that would fall off after I checked out. I am now out 882.94 since the charge showed up in the middle of my trip causing overdraft fees. Absolute crooks.
1.0分
商务出差
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Very displeased , booked for 2 nights was in the room for 5 minutes and asked for a refund which was not granted had to leave and go to another hotel. Very dirty , bathroom full of mold. I do not recommend
1.0分
家庭亲子
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Staff were not friendly & did not prioritize the fact that our room had a NONWORKING TOILET! It did not flush & water ran continuously. After 2 calls to the front desk hours apart & nothing being done, I called IHG and notified *******. They moved us to another room that was already occupied, as evidenced by the man sleeping in the bed upon us opening the room door. Staff response to situation was ridiculous! We sat in lobby with our things for an hour until they
finally cleaned another room for us. All the while we missed some of the wedding events that we were in town for and spent so much money on. I was so upset. ABSOLUTELY TERRIBLE EXPERIENCE!
我的房间有一些外观问题（马桶水箱的瓷盖脱落了一大块，露出了补充水箱里的水），但我认为这不会阻止我再次入住这里。酒店干净安全，交通便利。前台工作人员都很棒！我的床很舒服，住宿非常安静。
太棒了……我来到房间，房间好大……烹饪用具齐全，我们可以在房间里烹饪一些小东西。停车场也很棒。位置在任何地方的中心，可以方便地买饭。员工也非常友好。大堂很大，我们也用大堂进行讨论。
总体而言，酒店和房间都很不错，附近有很多餐饮选择。
唯一不喜欢的是健身房里的有氧运动器械在我们尝试使用时无法正常工作，但总体来说，这是一个不错的健身区。
不
It's a beautiful hotel and even has kitchenette in the room. Parking is limited though. They have an agreement with a neighboring motel for overflow parking though.
Got bed bugs and had to go to the doctors. They won’t answer my calls or refund my money. Call them several times about the issue and they will not return my phone call. They keep telling me that managers away that they can’t do nothing till he tells them what to do which is not right do not take this hotel cause bedbugs are no joke.
We gave Candlewood more chances than they deserved. In 4 reservations there, (two trips a few years apart) they got our prepaid reservation right. The first time, we got the right room, but the stove didn't work. They sent us to another room that was 1/2 the size without adequate sleeping arrangements. We cooked dinner in that suite - had to clean it and then went through the halls with our dinner to go back to the first room to eat and sleep.
Yet, we decide to give them another chance one this trip. Sorry to say it was no better.
On this trip, both times we arrived to check in with our prepaid reservation, they didn't have an appropriate room for us and there was nowhere for us to sleep. We ended up scrambling to find a room in another hotel. They only refunded ONE night of our reservation. (we paid for two in total this trip) The desk clerk was unwilling to spend 2 minutes on a computer so we Might be able to get our money back on the second night.
The experience they put us through is definitely not what Anyone would want to ruin their vacation with.
Got double charged for the room, management of the hotel is ignoring me, and ignoring the cases I’ve sent through their corporate line. Was told the second room charge was an “authorization debit” that would fall off after I checked out. I am now out 882.94 since the charge showed up in the middle of my trip causing overdraft fees. Absolute crooks.
Very displeased , booked for 2 nights was in the room for 5 minutes and asked for a refund which was not granted had to leave and go to another hotel. Very dirty , bathroom full of mold. I do not recommend
Staff were not friendly & did not prioritize the fact that our room had a NONWORKING TOILET! It did not flush & water ran continuously. After 2 calls to the front desk hours apart & nothing being done, I called IHG and notified *******. They moved us to another room that was already occupied, as evidenced by the man sleeping in the bed upon us opening the room door. Staff response to situation was ridiculous! We sat in lobby with our things for an hour until they
finally cleaned another room for us. All the while we missed some of the wedding events that we were in town for and spent so much money on. I was so upset. ABSOLUTELY TERRIBLE EXPERIENCE!