酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. I’m sorry to hear that your stay fell short of expectations. We understand how confusing it can be with two similarly named hotels nearby, and we’re working to improve our communication during the booking process to avoid that kind of mix-up.We also appreciate your detailed observations regarding the condition of the hotel. Your feedback about the elevator, hallway, and overall wear and tear has been shared with our maintenance team for review and improvement. We're also taking a closer look at our breakfast offerings to ensure they meet the standards our guests deserve.While I’m glad you found the room acceptable for the night, I regret that the bed and overall experience didn’t provide the comfort you were hoping for. We hope you’ll consider giving us another chance in the future after we’ve had the opportunity to make some necessary updates.Sincerely,General Manager,Comfort Inn -Columbus South
4.0分
情侣出游
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非常吵；我们窗边有人放音乐，还扯着嗓子大声喊叫！早上6点，走廊里就有人大声说话！
早餐区不太干净。柜台上到处都是脏盘子。
房间很舒适，但浴室需要翻新一下！
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酒店回复: Dear Valerie,Thank you for taking the time to share your experience. We sincerely apologize for the excessive noise during your stay and the condition of the breakfast area in the morning. A restful environment and clean shared spaces are essential, and it is clear we fell short. While we are glad the room was comfortable, your comments about the bathroom needing renovation are noted and will be reviewed with our team. We appreciate your feedback and are working to make improvements.Sincerely, Hotel Manager
1.0分
其他
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The room was filthy. Feces on the walls, hair in the shower, bugs under mattress. We didn’t stay. Left right after we walked in and hotel is refusing refund of any amount
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酒店回复: Dear Ashland,Thank you for bringing this to our attention. We sincerely apologize for the condition of the room you encountered—this is absolutely not the standard we hold ourselves to. The issues you described are unacceptable, and we understand how upsetting that experience must have been.We take cleanliness and guest comfort very seriously, and we are investigating this matter immediately with our housekeeping and management teams to ensure it is fully resolved.Regarding your refund, we’re sorry for any frustration you’ve experienced. Your feedback is valuable, and we appreciate you giving us the opportunity to make this right.Sincerely,General Manager
2.0分
其他
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Pool was closed for renovation with no prior warnings. Room was not very clean even had dogfood on the floor and smelled like mildew. The beds were so uncomfortable i was up by 3:30am with a back ache.
2.0分
情侣出游
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I made the mistake of booking a non-refundable room....this hotel is under construction. As soon as we entered our room we were subjected to very loud hammering directly above us. We were told that there were no other rooms available that weren't experiencing the same thing, except maybe a double.....we didn't want that, and it would last another 2 hours! The room smelled absolutely disgusting. The odor of urine, pet or otherwise, was so strong that the perfume deoderizers just made it worse. It's a good thing this place is getting remodeled. The hallways are filthy and disgusting. We booked a place with a pool, and it was closed due to remodeling! All in all, just a lousy stay......but haven't experienced breakfast yet, that might be scary!
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酒店回复: Dear Mary,Thank you for taking the time to share your experience. We sincerely apologize for the discomfort and frustration you encountered during your stay. The construction noise and strong odor in your room are completely unacceptable, and we understand how disappointing it must have been to walk into those conditions—especially after booking in good faith.We’re also sorry that the pool closure and overall condition of the hallways did not meet expectations. We should have communicated these renovation impacts more clearly before your arrival, and we regret the inconvenience this caused.Your feedback is extremely valuable as we work to improve our property during this remodel.RegardsGeneral Manager
2.0分
其他
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Staff- upon arrival no one was ask the front desk, just a sign that gave a number to call. Called the number and no one answered. Had to wait a few minutes for a staff to appear. Staff member at front desk was not friendly.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re very sorry to hear about your check-in experience and the lack of warm hospitality from our front desk team. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been to wait without immediate assistance.We’re addressing this with our staff to ensure that someone is always available at the front desk and that all guests are greeted promptly and courteously upon arrival. Your comments help us improve, and we truly appreciate you bringing this to our attention.We hope you’ll consider giving us another opportunity to provide you with the welcoming experience you deserve.
3.0分
商务出差
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"OK" would be the best I can day here. I slept...the bed was good. I won't go on about everything else...stayed here because it was the cheapest option. I guess there's renovation happening, per their signs. Not sure about that but the hotel needs it, for sure.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad to hear that you found the bed comfortable and were able to get a good night’s rest. We understand your concerns and appreciate your patience as we work through renovations to improve our facilities. We hope you’ll consider giving us another try once the updates are complete.Sincerely,General Manager,Comfort Inn -Columbus South
2.0分
其他
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Better options nearby
Hotel is under renovation so its a bit rough. The workout room was decent and the staff was friendly but the hotel itself needs multiple improvement
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We truly appreciate your kind words about our friendly staff and workout room. We understand that the ongoing renovations may have impacted your experience, and we apologize for any inconvenience this caused. We're currently working hard to improve our facilities to better serve our guests in the near future. We hope you'll consider visiting us again once the upgrades are complete so we can provide you with a more comfortable and enjoyable stay.Sincerely,General Manager,Comfort Inn -Columbus South
2.0分
其他
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Front desk attendant that checked us in was very curt and not welcoming at all. Hallways smelled very strongly of mildew and musk. Room felt humid despite AC. Room was dingy, with food caked on walls, lamp shades had mold/mildew stains, curtains ripped. Bathroom was clean enough. Breakfast area was clean and nice, thankfully.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. I'm very sorry to hear about the issues you encountered during your stay, from the condition of the room to the interaction at check-in. This is certainly not the standard we aim to provide, and I sincerely apologize for the discomfort and disappointment caused.We’re addressing your concerns with our housekeeping and front desk teams to ensure these matters are taken seriously and corrected. On a positive note, I’m glad to hear you found the bathroom and breakfast area clean and pleasant — we appreciate you acknowledging that.Your feedback is invaluable as we work to improve, and we hope you’ll consider giving us another opportunity in the future to provide a much better experience.Sincerely,General Manager,Comfort Inn -Columbus South
前台从来没人。
最多三星。
一开始预订的时候有点困惑。我根本不知道Comfort Suites和Comfort Inn就在旁边。我的房间还可以。床很硬，很不舒服。幸好只住了一晚。
这家酒店确实有些年久失修了。电梯很破旧。从大堂到房间的路程充其量也只能算是一般。电梯壁上的福米卡地板有碎裂的痕迹。灭火器箱也凹陷了。地毯很破旧。整个地方都有点破旧。
早餐有点晚，而且味道不好。我没吃。饼干的肉汁被兑水了。巧克力松饼几乎没有味道。
非常吵；我们窗边有人放音乐，还扯着嗓子大声喊叫！早上6点，走廊里就有人大声说话！
早餐区不太干净。柜台上到处都是脏盘子。
房间很舒适，但浴室需要翻新一下！
The room was filthy. Feces on the walls, hair in the shower, bugs under mattress. We didn’t stay. Left right after we walked in and hotel is refusing refund of any amount
Pool was closed for renovation with no prior warnings. Room was not very clean even had dogfood on the floor and smelled like mildew. The beds were so uncomfortable i was up by 3:30am with a back ache.
I made the mistake of booking a non-refundable room....this hotel is under construction. As soon as we entered our room we were subjected to very loud hammering directly above us. We were told that there were no other rooms available that weren't experiencing the same thing, except maybe a double.....we didn't want that, and it would last another 2 hours! The room smelled absolutely disgusting. The odor of urine, pet or otherwise, was so strong that the perfume deoderizers just made it worse. It's a good thing this place is getting remodeled. The hallways are filthy and disgusting. We booked a place with a pool, and it was closed due to remodeling! All in all, just a lousy stay......but haven't experienced breakfast yet, that might be scary!
Staff- upon arrival no one was ask the front desk, just a sign that gave a number to call. Called the number and no one answered. Had to wait a few minutes for a staff to appear. Staff member at front desk was not friendly.
"OK" would be the best I can day here. I slept...the bed was good. I won't go on about everything else...stayed here because it was the cheapest option. I guess there's renovation happening, per their signs. Not sure about that but the hotel needs it, for sure.
Better options nearby
Hotel is under renovation so its a bit rough. The workout room was decent and the staff was friendly but the hotel itself needs multiple improvement
Front desk attendant that checked us in was very curt and not welcoming at all. Hallways smelled very strongly of mildew and musk. Room felt humid despite AC. Room was dingy, with food caked on walls, lamp shades had mold/mildew stains, curtains ripped. Bathroom was clean enough. Breakfast area was clean and nice, thankfully.