酒店回复: Dear Guest, Thank you for choosing us. It is nice to know you had a satisfactory stay. However, we are sorry for the inconvenience caused in the room. We will share these notes with our housekeeping and maintenance team to ensure we check this and fix it. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Sharon, First and foremost, we sincerely apologize for your disappointing experience during your stay at our hotel. Your comfort and safety are always our priority, and we deeply regret that we did not meet the high standards you expected. We understand how important a clean and comfortable environment is, and we will review this with our concerned team on a priority basis. We thank you for sharing your feedback and assure you that your experience is taken seriously as we work to improve. If there is anything further we can do to assist, please don’t hesitate to let us know.Sincerely,Hotel Management
酒店回复: Dear Kenneth,We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
酒店回复: Dear Jessica,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for choosing us while you were in the city. We sincerely apologize for the issues you experienced with the cleanliness and condition of your suite. Our housekeeping and maintenance teams are addressing these concerns to ensure more comfortable future stays. We appreciate your feedback and hope to provide you with a better experience. Please reach out to us directly in case of any further assistance.Sincerely,Hotel Management
酒店回复: Dear Devin, We sincerely apologize for the experience you had during your recent stay. We understand how unsettling it must have been with the disturbance caused. Please know we are investigating the situation to ensure it does not happen again. Cleanliness is our top priority, and we will address this issue with our housekeeping and pest control team to ensure better attention to detail moving forward. Please allow us to provide a more comfortable and hassle-free experience next time.Sincerely,Hotel Management
酒店回复: Dear Dionne, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
酒店回复: Dear Marie, Thank you for being a valued guest and for posting your comments. We are sorry your room did not have the amenities you desired. We know that your fully equipped kitchen isn’t complete without the supplies necessary to cook. If there are any additional supplies you need to feel right at home, request them at the front desk. Further, we regret you did not enjoy our selections at breakfast and had cleanliness issues in your bathroom. Allow us to check with the relevant team to find out where we lost marks. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Considering our polite front desk team, we would love the opportunity to host you again on your next visit to the area. Sincerely,Hotel Management
黑人太多了 很没素质 晚上音乐开很大声 大喊大叫 无法入睡
避雷避雷，扣了100美金的押金还没退。
浴缸和洗手间的卫生都没搞过。
没什么特别的。我付的钱和得到的差不多。
第一天我的房间里有挥之不去的香烟味。在我入住期间，我在不同的日子里发现了小蟑螂（总共 4 只）。微波炉很旧，不干净，内墙板因长期使用和磨损而部分脱落和破裂。总的来说，我得到了我所付的钱……它发挥了它的作用。
作为一名单身的骄傲黑人女性！我走进这家我认为是希尔顿/万豪标准的酒店时，看到眼前的一切，我鼓掌喝彩。
但那里用胶带把家具粘在一起，烟雾弥漫在我的肺里“我甚至不抽烟”
客户服务根本不存在，其他人要求退款只是为了确认我在这家酒店的经历。现在我必须想办法退款。
酒店很破旧，不适合住宿，所有工作人员都很粗鲁，他们还把我的房间卖给了别人，所以我没能住在这里，但我绝对不会向任何人推荐这家酒店
这家酒店向我收取了两倍于我入住时支付的 100 美元押金，押金是 18 号床。我今天来到这家酒店，接待员很粗鲁，不想听我谈论 1942 年 10 月 25 日上午 10:33（Bonita）的这笔费用。我损失了 200 美元，他们却表现得好像什么都不知道。这是偷窃
退款请求
房间很脏，有污渍，没有清洁干净。电视 HDMI 端口无法使用，他们告诉我“太奢侈了”，而且没有人主动提出更换电视。
房间太恶心了。地毯上和浴室里都有蟑螂。闻起来有烟味。绝对是不得已的选择，我凌晨 2 点离开，因为有只蟑螂爬进了床。
酒店非常脏，走廊里和楼梯上到处都是尿液和垃圾袋。房间很脏，向经理发送了照片，蟑螂爬在浴室水槽上，浴缸周围有霉菌，浴室垃圾桶里有垃圾，毛巾上留有女人的头发，垃圾桶旁边的墙上溅有食物残渣，地板上有大大小小的黑点，电视不能用，但后来修好了。
虚假广告，不含早餐，无厨房
他们说早餐包括，厨房带设备，这是虚假广告。什么都没有。
我们真的很不高兴，因为在所有预订平台，如预订、酒店……这组酒店都提供免费早餐和带所有烹饪设备的厨房。这是我预订的主要原因，因为我们是旅行中的一家人，我更喜欢自己做饭。
房间内部很干净，但周围的其他客人看起来像是住在这里，前门堆着垃圾。
我们在浴室里发现了三只蟑螂。
入口处的人对我真的很好，很有礼貌。
我们向业主提出了索赔，但仍在等待回复……