酒店回复: Dear Guylaine, Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus - Grove City. Thank you for bringing this to our attention. I understand your disappointment with the condition of the bathroom. We are constantly working to improve our facilities, and your comments regarding the need for refreshment are greatly appreciated. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours,AnthonioRed Roof Management RediResponse Specialist
2.0分
商务出差
原文
翻译提供方：Google
清洁人员一周都没有打扫。
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbus - Grove City. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/10 score. You indicated that you were unsatisfied with the lack of cleanliness. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
2.0分
其他
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Checked in on Sunday. No housekeeping until we asked on Wednesday. Killed a roach in my room and saw one in the hotel lobby. Windows are filthy. Dead bolt on my room door was difficult to use.
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Columbus - Grove City. I was saddened to read that your stay fell short of your expectations due to the condition of the door and the roaches you noticed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
1.0分
其他
This hotel is disgusting! They have roaches, and bed bugs. They advertise a pool and a grab and go breakfast that they do not have.have.
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酒店回复: Dear Hotel Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Columbus - Grove City. I was saddened to read that your stay fell short of your expectations due to the bed bugs you reported as well as the state of the hotel. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I am so disappointed that you did not enjoy your stay. We are sorry you had a less than satisfactory experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,AnnRed Roof ManagementRediResponse Specialist
1.0分
其他
The staff is very nprofessional!! They lie like it's nothing. If you do stay get a receipt for everything.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus - Grove City. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible interaction you may have encountered with our staff.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
3.0分
其他
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Had to call the staff multiply times to troubleshoot the TV.
Every time they got it working it would reset to a screen that we couldn't access to a few minutes after they left.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay at Red Roof Inn Columbus - Grove City. We are very sorry to hear about the state of the TV in your room. Please accept our sincerest apologies for the inconvenience this caused during your stay. I've sent your comments to the property to ensure that a situation like yours doesn't happen again.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope we have the opportunity to see you again in the future. Sincerely,ShennaRed Roof ManagementRediResponse Specialist
1.0分
其他
I would invest in putting cheap bath mats in the shower so people don’t slip and fall. Again. Pleaseee
2.0分
商务出差
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Smelly cigarette smoke
Grounds very dirty building in poor condition, spilt water on floor and when I wiped it up the towel was almost black. I also had a headache for the two days I was there due to cigarette/pot smoke smell. The staff were great but went back to La Quinta for the rest of my 2 week stay.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus - Grove City. I am glad that you found our staff great. However, the situation you described regarding the condition of the property and the smell you mentioned is truly regrettable. I am sorry for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
我觉得还行吧。我到的时候已经很晚了，前台员工很麻利地给我指了房间。不过要注意，房间里没有熨斗。虽然我当时没用到，但我入住的时候确实没有。房间还算过得去，我应该还会再住。虽然我住的是无烟房，但房间里还是有点烟味。当时太晚了，味道也不是特别重，我就睡了。
好
浴室有些不尽如人意。需要翻新。
清洁人员一周都没有打扫。
Checked in on Sunday. No housekeeping until we asked on Wednesday. Killed a roach in my room and saw one in the hotel lobby. Windows are filthy. Dead bolt on my room door was difficult to use.
This hotel is disgusting! They have roaches, and bed bugs. They advertise a pool and a grab and go breakfast that they do not have.have.
The staff is very nprofessional!! They lie like it's nothing. If you do stay get a receipt for everything.
Had to call the staff multiply times to troubleshoot the TV.
Every time they got it working it would reset to a screen that we couldn't access to a few minutes after they left.
I would invest in putting cheap bath mats in the shower so people don’t slip and fall. Again. Pleaseee
Smelly cigarette smoke
Grounds very dirty building in poor condition, spilt water on floor and when I wiped it up the towel was almost black. I also had a headache for the two days I was there due to cigarette/pot smoke smell. The staff were great but went back to La Quinta for the rest of my 2 week stay.