The room was great and the staff making breakfast was awesome. However, the check in clerk made it a hard time when trying to check in with a service animal. Someone (staff) walked in the room with no notice. I was on the toilet and my husband was dressing. It was only 10am.

This place needs a THOUROUGH cleaning. The drapes and sheers were filthy, from top to bottom. The baseboards haven't been touched in years judging by the amount of dust on them. The mirror above the sink is falling out of the frame. The shampoo, conditioner and whatever else they offered in the room were used. This was a smoking room (which we asked for) with NO ASHTRAYS...and 1 plastic cup to use for one. I personally had to hook the satellite back to the tv, the sofa/hide-a-bed were stained and nasty, the sofa part at least. I refused to open the hide-a-bed part. The door right outside our room was to the staircase to go downstairs and out the door...neither were secured and I could not get the exterior door to close, at all. One of our room keys did not work. Now...had we paid $50-60, these would not be issues, but we paid $100 for a subpar room. The pillows on the bed were not even standard size pillows, there were 4 "European" style pillows on a king size bed. Not sure what that was about. Highly disappointed and will NOT recommend to anyone I know to stay there. When trying to shower, the water ran out of the shower head AND the main faucet, so bad water pressure.

Everything was a lot better than I thought it was going to be. Best Quality Inn I have stayed in! Great staff, clean, decorative inside, lobby was nice. 5 star team at this hotel. Breakfast was fresh and clean. Had a good night stay at this hotel. I will be back when I return to pine bluff.