酒店回复: Dear Laura, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Columbus, MS. We're delighted to hear that you found our property ok. We strive to provide guests with all the comforts of home, so I am disappointed to hear that this was your takeaway.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, AnnRed Roof Management RediResponse Specialist
5.0分
家庭亲子
The co
Close to MSU ... Excellent for the cost...rooms were clean and staff very helpful...only concern were the bed mattresses...these need updating
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at the Red Roof Inn Columbus, MS. We're glad you found our location convenient for visiting MSU and appreciated the value, cleanliness, and helpful staff. We also acknowledge your feedback regarding the possible quality of the mattresses and understand your concern. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ZyRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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The manager didn’t want to move us so they clean our room and spray high amounts of bleach to get rid of mold ..The manager didn’t want to reduce or refund or move us rooms..The tv wasn’t working for 1 hour
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus, MS. I'm really sorry to hear about the trouble you had with your room, especially regarding the mold and the way it was handled, that definitely doesn’t sound like the experience we want our guests to have. I sincerely apologize about the TV issue and the possible lack of assistance from our manager. We are always striving to enhance our guests' experiences and value your input. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,PrincessRed Roof Management RediResponse Specialist
3.0分
其他
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More like a 5.0
The room was advertised as a 10.0... it defi itely wasnt a 10.0, more likea 5.0. The air conditioner was extremely loud, the bed was decent, the chair needs replaced. The shower was great, and cleanliness was mediocre. Over all, not very impressed.
5.0分
商务出差
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Redroof Review
One of my favorite rooms when I come in town too Columbus Ms. Staff respectable room service people is also Dey not stingy with they items towels or toilet paper not too big on the area but love the room
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酒店回复: Dear Alexis,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbus, MS. We're glad to hear that you enjoyed staying with us and that you appreciate our staff and room service, as well as you find our amenities satisfactory. We aim to provide a comfortable and welcoming experience for all our guests and we're delighted that we achieved this during your stay.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you again for sharing your experience and we look forward to welcoming you back for another exceptional stay in the future!Sincerely, JoeRed Roof ManagementRediResponse Specialist
1.0分
其他
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Beware!
Horrible nightmare of a stay. Warning! Not suitable for family stay. Motel is taken over by drunk construction workers who thumped, bumped and made noise into the **** hrs of the morning. Empty beer cans in steps into my room and $65 fee for my 2 small dogs when Motel was advertised to have no pet fees. Floor was so filthy that after showering, my feet were black by the time I walked to the bed. Had to keep baby wipes at bedside to clean my feet. I will NEVER stay here again! And receptionist could care less about my complaint of no where to park due to overwhelming number of semi and construction workers trucks.
3.0分
其他
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I like the night staff only. Didn't like the morning staff. Requested a receipt and was told that he can't give one because i book online. Other hotels give one.
3.0分
商务出差
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The refrigerator did not work and there was a water puddle in the middle of the floor . However, I was tired so I stayed. Plus, It was decent for the price. I would recommend it to others.
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酒店回复: Dear Margaret,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus, MS. We appreciate you taking the time to share your experience. I'm so sorry to hear about the issues you encountered with the refrigerator and the water puddle in your room. However, we are glad that you would love to recommend our hotel to others.We hope to continue to provide great experiences for you at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Very truly yours,HannahRed Roof Management RediResponse Specialist
还可以，但本可以更好。
哥伦布市最棒的酒店。员工很赞。总是很干净。
好的
The co
Close to MSU ... Excellent for the cost...rooms were clean and staff very helpful...only concern were the bed mattresses...these need updating
The manager didn’t want to move us so they clean our room and spray high amounts of bleach to get rid of mold ..The manager didn’t want to reduce or refund or move us rooms..The tv wasn’t working for 1 hour
More like a 5.0
The room was advertised as a 10.0... it defi itely wasnt a 10.0, more likea 5.0. The air conditioner was extremely loud, the bed was decent, the chair needs replaced. The shower was great, and cleanliness was mediocre. Over all, not very impressed.
Redroof Review
One of my favorite rooms when I come in town too Columbus Ms. Staff respectable room service people is also Dey not stingy with they items towels or toilet paper not too big on the area but love the room
Beware!
Horrible nightmare of a stay. Warning! Not suitable for family stay. Motel is taken over by drunk construction workers who thumped, bumped and made noise into the **** hrs of the morning. Empty beer cans in steps into my room and $65 fee for my 2 small dogs when Motel was advertised to have no pet fees. Floor was so filthy that after showering, my feet were black by the time I walked to the bed. Had to keep baby wipes at bedside to clean my feet. I will NEVER stay here again! And receptionist could care less about my complaint of no where to park due to overwhelming number of semi and construction workers trucks.
I like the night staff only. Didn't like the morning staff. Requested a receipt and was told that he can't give one because i book online. Other hotels give one.
The refrigerator did not work and there was a water puddle in the middle of the floor . However, I was tired so I stayed. Plus, It was decent for the price. I would recommend it to others.