The room was clean, the front desk staff very helpful and the cleaning crew very friendly.
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酒店回复: Dear Donna,Thank you for taking the time to fill the survey out. We are happy to hear your stay was great, and the staff was helpful. We appreciate you stay here at our hotel, and we hope you choose to stay again when you're in the area.
4.0分
其他
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Needed towels but friendly
Our stay was for one night on our way to Gatlinburg. We had to ask for bath towels and didn't have wash clothes. The bed was comfortable and loved the pillows. I did not like the comforter but that was just my preference, my husband liked it. The staff was very friendly and helpful.
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酒店回复: Dear Joan, thank you for taking the time to share your feedback with us. We really appreciate. I hope in the future you will come back and see us again!
3.0分
情侣出游
The room was clean and the service was good but the beds were too soft and the ac turned on & off way loudly and often.
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酒店回复: Dear Dan,Thank you for the feedback about your bed and the a/c.We had our maintenance guy inspect the room and he made some adjustments. We hope you come back and see us again. Thank you again!
5.0分
其他
Everyone at the hotel was extremely friendly and you could tell that they all enjoy their jobs!
4.0分
情侣出游
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The staff were all friendly and for the most part were very attentive. The only thing I didn’t like was the fact the bathroom light is hooked up to the fan and the fan was very loud. I have stayed in other Motels where they were separate and that makes more sense to me. I will recommend this place to others.
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酒店回复: Dear Peggy, I'm pleased you enjoyed your time here at the hotel. I do apologize about the bathroom light and fan being on the same switch. That is something we can look at in the future to get fixed.
4.0分
商务出差
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Microwave Not Working
The Stay was good however the microwave did turn on but did not heat anything. The food was cold. I had to use the lobby microwave to heat up my food.
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酒店回复: Dear George, thank you for taking the time to share your feedback. I do apologize for the inconvenience of the microwave; we have replaced it, and we hope you come back again in the future.
3.0分
其他
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Needs updating of bed, pillows. Outlet in bathroom was not working. Maintenance checked but I’m not sure if it was replaced while I was there. I never saw anyone or wasn notified it wa fixed
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酒店回复: Dear Betty, thank you for the review the room as been check and fixed. We appreciate you letting us know and we hope to see you again soon.
1.0分
商务出差
Terrible stay
Bathroom was dirty. Hair everywhere. Fridge had old meat inside stinking.
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酒店回复: Dear Guest, thank you so for letting us know about your stay, I do apologize for your room. I have let the housekeeping department know and we will be making sure this doesn't happen again. I do hope you will give us a second chance again if you're in the area.
3.0分
其他
The room smell like smoke and I was bill $250 dollars and I don't smoke.
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酒店回复: Dear Clarence, thank you for taking the time to leave us about you stay. I would like to inform you that we did not take $250 from you for a smoking fee, you were only charged for the room rate. Thank you again. If you have any questions, please feel free to reach out.
5.0分
其他
Very nice stay
The check in clerk was amazing and helpful. Nice and clean rooms.
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酒店回复: Dear Laurie, thank you for your business we appreciate you staying with us. I will letting the front desk know about your kind words and the housekeeping staff know about the clean rooms. Thank you again and we hope to see you in the future.
The room was clean, the front desk staff very helpful and the cleaning crew very friendly.
Needed towels but friendly
Our stay was for one night on our way to Gatlinburg. We had to ask for bath towels and didn't have wash clothes. The bed was comfortable and loved the pillows. I did not like the comforter but that was just my preference, my husband liked it. The staff was very friendly and helpful.
The room was clean and the service was good but the beds were too soft and the ac turned on & off way loudly and often.
Everyone at the hotel was extremely friendly and you could tell that they all enjoy their jobs!
The staff were all friendly and for the most part were very attentive. The only thing I didn’t like was the fact the bathroom light is hooked up to the fan and the fan was very loud. I have stayed in other Motels where they were separate and that makes more sense to me. I will recommend this place to others.
Microwave Not Working
The Stay was good however the microwave did turn on but did not heat anything. The food was cold. I had to use the lobby microwave to heat up my food.
Needs updating of bed, pillows. Outlet in bathroom was not working. Maintenance checked but I’m not sure if it was replaced while I was there. I never saw anyone or wasn notified it wa fixed
Terrible stay
Bathroom was dirty. Hair everywhere. Fridge had old meat inside stinking.
The room smell like smoke and I was bill $250 dollars and I don't smoke.
Very nice stay
The check in clerk was amazing and helpful. Nice and clean rooms.