There was no shower curtain & the tub spout almost fell off! The room smelled terrible all night.
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酒店回复: I'M SO SORRY YOU EXPERIENCED TROUBLE DURING YOUR STAY WITH US. I KNOW HOW FRUSTRATING TRAVEL CAN BE. PERHAPS IF YOU WOULD BRING THESE ISSUES UP TO OUR STAFF DURING THIS STAY WE WOULD HAVE BEEN HAPPY TO ADDRESS THEM OR MOVED YOU TO ANOTHER ROOM THAT DID NOT HAVE ISSUES. STILL, I AM SORRY THAT YOU DID NOT HAVE A HAPPY STAY IN THIS ROOM AND WE HOPE YOU WILL STAY WITH US AGAIN SOON AND EXPERIENCE THE 10/10 WE HOPE EVERY GUEST RECEIVES.
5.0分
其他
The room was clean, quiet, and comfortable. It looked like it was recently renovated. Very nice room with a good rate. Comfy bed.
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酒店回复: THANK YOU FOR RESPONDING TO OUR SURVEY. WE ARE DELIGHTED THAT YOU ENJOYED YOUR STAY WITH US. THANK YOU FOR YOUR KIND WORDS ABOUT OUR HOTEL. WE LOOK FORWARD TO YOU STAYING WITH US AGAIN VERY SOON.
1.0分
情侣出游
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First of all I reserved a king room and was given a queen room. Bed was too small, room had an odor wasn’t handicap accessible like I asked floor was dirty no hot water and bathroom faucet was almost falling out of wall. Staff was rude, unfriendly and unprofessional and unwilling to accommodate needs. Will NEVER stay again and will let all my friends know also
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酒店回复: I KNOW NOT GETTING THE TYPE OF ROOM YOU REQUESTED IS VERY FRUSTRATING AND I APOLOGIZE THAT WE JUST DID NOT HAVE THAT TYPE OF ROOM AVAILABLE WHEN YOU CHECKED IN. IF WE HAD KNOWN ABOUT ANY ADDITIONAL ISSUES WE WOULD HAVE BEEN HAPPY TO TRY AND ACCOMMODATE AND/OR FIX THEM DURING YOUR STAY. WE HAVE SPOKEN TO OUR STAFF ABOUT YOUR FEELINGS THAT THEY WERE RUDE AND UNFRIENDLY AND WE ARE SORRY YOU FELT THAT WAY. I HOPE YOU WILL CHANGE YOUR MIND AND STAY WITH US AGAIN, I PROMISE YOUR THIS IS NOT OUR USUAL LEVEL OF CARE FOR OUR GUESTS AND I WISH FOR THE OPPORTUNITY TO DEMONSTRATE THIS TO YOU IN THE FUTURE.
3.0分
其他
A/C didn’t work.
Front desk guy was great! A/C in room was horrible.
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酒店回复: WE ARE GLAD YOU LIKED OUR FRONT DESK AGENT. VERY SORRY ABOUT THE TROUBLE YOU EXPERIENCED WITH THE A/C. I KNOW IT'S VERY FRUSTRATING TO TRAVEL AND NOT BE COMFORTABLE. WE ONLY WISH WE HAD KNOWN OF THE PROBLEM DURING YOUR STAY SO WE MIGHT HAVE BEEN ABLE TO FIX THE ISSUE.
5.0分
其他
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The front desk attendant was fantastic. I enjoyed my stay and hope to stay again in the near future as I will be in town to assist a relative that is going through cancer treatments.
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酒店回复: I'M SO SORRY ABOUT YOUR RELATIVE. WE HOPE EVERYTHING GOES WELL FOR THEM. THANK YOU FOR THE COMPLIMENT ABOUT OUR FRONT DESK AGENT. WE HOPE TO SEE YOU AGAIN SOON AND LET US KNOW IF WE CAN DO ANYTHING FOR YOU.
4.0分
家庭亲子
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What I didn’t like was bathroom was not clean and breakfast was terrible coffee water down but far as the hotel everything was good good hospitality. The work was very pleasant.
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酒店回复: SORRY TO HEAR YOU DID NOT FIND THE BATHROOM CLEAN WE WILL TALK WITH OUR STAFF AND SEE WHAT WE CAN DO TO REMEDY THAT IN THE FUTURE. LOOKS LIKE WE NEED TO DISCUSS OUR COFFEE BLEND AS WELL. WE ARE GLAD THE REST OF YOUR STAY WAS GOOD AND WE HOPE TO SEE YOU AGAIN SOON. MAYBE WE WILL HAVE A STRONG CUP OF COFFEE WAITING FOR YOU!
5.0分
商务出差
My stay was pretty good for the price. Although they didn't have a iron or orange juice 🤔 And i asked about these items before i booked.
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酒店回复: I'M SORRY IF YOU WERE TOLD WE DON'T HAVE IRONS. WE DO BUT MAYBE THE EMPLOYEE WAS NEW AND DID NOT HAVE THE CORRECT INFORMATION. WE ALSO HAVE ORANGE JUICE BUT IT IS ONLY AVAILABLE DURING THE BREAKFAST HOURS. SORRY IF YOU WANTED SOME AT SOME OTHER TIME. WE APPRECIATE YOUR RESPONDING TO THE SURVEY AND WE HOPE TO SEE YOU AGAIN VERY SOON!
3.0分
家庭亲子
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No one in attendance at front desk upon arrival at 4:00 PM to check in. Waited til 2 employees arrived. Also, no one present upon checkout at 2:00 AM. Told by custodial person to leave room key card on the front desk.
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酒店回复: SO SORRY YOU HAD DIFFICULTY WITH THE FRONT DESK. UNFORTUNATELY OUR EMPLOYESS DO SOMETIMES HAVE DUTIES TO PERFORM THAT TAKE THEM AWAY FROM THE DESK TEMPORARILY. WE WILL SPEAK WITH THE FRONT DESK AGENTS ABOUT TRYING TO STAY AWARE OF GUESTS TRYING TO CHECK IN.
5.0分
其他
Why is the indoor pool closed to guest?
Stayed there a lot in past. Renovated. But why is the indoor pool closed to guest?
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酒店回复: SORRY THE POOL IS CLOSED AT THIS TIME. AS SOON AS WE GET EVERYTHING TAKEN CARE WITH THE POOL WE WILL REOPEN IT TO THE GUESTS. WE ARE HOPING IT WILL BE ANY DAY NOW. LOOKING FORWARD TO SEEING YOU AGAIN SOON!
4.0分
其他
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Great place to stay
The room itself and the hotel were great! The room wasnt ready for us for check in, but it was graduation weekend and they got us in as soon as they could. We also couldn’t find any vending machines for water. Overall great stay though!
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酒店回复: WE ARE SORRY YOUR ROOM WASN'T READY WHEN YOU ARRIVED. THAT DAY WAS VERY BUSY AND WE ALL DID OUR BEST TO ACCOMMODATE EVERYONE. SORRY WE DO NOT HAVE VENDING MACHINES BUT WE DO HAVE A MARKET SPOT BY THE FRONT DESK THAT SELLS WATER, DRINKS AND SNACKS. WE HOPE WE POINTED IT OUT TO YOU. WE ALSO HOPE YOU WILL COME BACK SOON AND ENJOY ANOTHER STAY WITH US!!
There was no shower curtain & the tub spout almost fell off! The room smelled terrible all night.
The room was clean, quiet, and comfortable. It looked like it was recently renovated. Very nice room with a good rate. Comfy bed.
First of all I reserved a king room and was given a queen room. Bed was too small, room had an odor wasn’t handicap accessible like I asked floor was dirty no hot water and bathroom faucet was almost falling out of wall. Staff was rude, unfriendly and unprofessional and unwilling to accommodate needs. Will NEVER stay again and will let all my friends know also
A/C didn’t work.
Front desk guy was great! A/C in room was horrible.
The front desk attendant was fantastic. I enjoyed my stay and hope to stay again in the near future as I will be in town to assist a relative that is going through cancer treatments.
What I didn’t like was bathroom was not clean and breakfast was terrible coffee water down but far as the hotel everything was good good hospitality. The work was very pleasant.
My stay was pretty good for the price. Although they didn't have a iron or orange juice 🤔 And i asked about these items before i booked.
No one in attendance at front desk upon arrival at 4:00 PM to check in. Waited til 2 employees arrived. Also, no one present upon checkout at 2:00 AM. Told by custodial person to leave room key card on the front desk.
Why is the indoor pool closed to guest?
Stayed there a lot in past. Renovated. But why is the indoor pool closed to guest?
Great place to stay
The room itself and the hotel were great! The room wasnt ready for us for check in, but it was graduation weekend and they got us in as soon as they could. We also couldn’t find any vending machines for water. Overall great stay though!