We have stayed twice a year apart. Each time the floors were filthy. The first time we asked them to come clean the floors. We thought they had, since it smelled like cleaner, but our socks quickly turned black.
I had hoped the second time we stayed it wouldn’t be the same. I was wrong. This time I made sure we had house shoes on the whole time. The floors are just caked in a dirty film. They really need to clean them better or try a different cleaner for the tile.
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酒店回复: THANK YOU FOR RESPONDING TO OUR SURVEY. I AM SORRY YOUR EXPERIENCED A PROBLEM DURING YOUR STAY. WE WILL TAKE THIS ISSUE TO OUR HOUSEKEEPING STAFF AND SEARCH FOR A BETTER CLEANING MATERIAL OR A BETTER MOPPING SYSTEM. WE HOPE YOU WILL STAY WITH US AGAIN SOON AND WE WILL HAVE OVERCOME THIS ISSUE.
4.0分
其他
Room was clean but the blinds let in light in that reflected into room, and sink broke. Other than that good.
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酒店回复: THANK YOU FOR RESPONDING TO OUR SURVEY. I AM SORRY THAT THE LIGHT CAME INTO YOUR ROOM AND THAT THERE WERE PROBLEMS WITH THE SINK. WE WILL PASS BOTH OF THESE ISSUES ON TO OUR MAINTENANCE STAFF AND SEE WHAT WE CAN DO TO FIX THE ISSUES. WE HOPE TO SEE YOU AGAIN SOON AND EARN THE 10 OUT OF 10 THAT WE WANT ALL OUR GUESTS TO EXPERIENCE.
1.0分
其他
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The room was small, totally NOT worth $250 a night. The breakfast was just okay and the front desk staff weren’t very friendly. The whole facility seemed a little run down. I would not recommend it.
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酒店回复: THANK YOU FOR RESPONDING TO OUR SURVEY. IM SORRY YOU DID NOT ENJOY YOUR STAY WITH US. I APOLOGIZE THAT THE FRONT DESK STAFF DID NOT SEEM FRIENDLY. WE WILL SPEAK TO THEM ABOUT THIS. IM ALSO SORRY YOU FELT THE ROOM WAS SMALL AND RUNDOWN. WE HAVE RENOVATED RECENTLY AND WE HAVE DONE OUR BEST TO MAINTAIN A DECENT HOTEL. WE HOPE YOU WILL TRY US AGAIN AND HAVE A 10 OUT OF 10 EXPERIENCE THAT WE WANT ALL OUR GUESTS TO HAVE.
3.0分
其他
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Decent hotel, recently renovate. Unfortunately detail was not given to the complete project as blackout curtain wasn’t close enough to window to do anything, the space around the bathroom door was not cleaned, and the bathroom had 0 space.
Generally though a decent room for a one night stay. Pretty good breakfast, and decent service.
A little pricey for what it is, but it was about the best balance of quality and price for a game day weekend.
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酒店回复: Thank you for responding to our survey. We appreciate the kind words and we will talk to our staff about the items that had room for improvement. We hope you will stay with us again soon and we can earn the 10 out of 10 we hope every guest experiences.
2.0分
其他
There was no shower curtain & the tub spout almost fell off! The room smelled terrible all night.
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酒店回复: I'M SO SORRY YOU EXPERIENCED TROUBLE DURING YOUR STAY WITH US. I KNOW HOW FRUSTRATING TRAVEL CAN BE. PERHAPS IF YOU WOULD BRING THESE ISSUES UP TO OUR STAFF DURING THIS STAY WE WOULD HAVE BEEN HAPPY TO ADDRESS THEM OR MOVED YOU TO ANOTHER ROOM THAT DID NOT HAVE ISSUES. STILL, I AM SORRY THAT YOU DID NOT HAVE A HAPPY STAY IN THIS ROOM AND WE HOPE YOU WILL STAY WITH US AGAIN SOON AND EXPERIENCE THE 10/10 WE HOPE EVERY GUEST RECEIVES.
4.0分
其他
The staff was polite. The room was mostly clean except for toilet paper in the toilet.
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酒店回复: THANK YOU FOR RESPONDING TO OUR SURVEY. I SEE YOU WERE MOSTLY HAPPY WITH YOUR STAY AND I AM GLAD. I APOLOGIZE FOR THE PAPER IN THE TOILET IT MUST HAVE BEEN OVERLOOKED. WE HOPE YOU WILL VISIT US AGAIN SOON AND HAVE A 10 OUT OF 10 ON YOUR NEXT TRIP.
5.0分
其他
The room was clean, quiet, and comfortable. It looked like it was recently renovated. Very nice room with a good rate. Comfy bed.
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酒店回复: THANK YOU FOR RESPONDING TO OUR SURVEY. WE ARE DELIGHTED THAT YOU ENJOYED YOUR STAY WITH US. THANK YOU FOR YOUR KIND WORDS ABOUT OUR HOTEL. WE LOOK FORWARD TO YOU STAYING WITH US AGAIN VERY SOON.
1.0分
情侣出游
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First of all I reserved a king room and was given a queen room. Bed was too small, room had an odor wasn’t handicap accessible like I asked floor was dirty no hot water and bathroom faucet was almost falling out of wall. Staff was rude, unfriendly and unprofessional and unwilling to accommodate needs. Will NEVER stay again and will let all my friends know also
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酒店回复: I KNOW NOT GETTING THE TYPE OF ROOM YOU REQUESTED IS VERY FRUSTRATING AND I APOLOGIZE THAT WE JUST DID NOT HAVE THAT TYPE OF ROOM AVAILABLE WHEN YOU CHECKED IN. IF WE HAD KNOWN ABOUT ANY ADDITIONAL ISSUES WE WOULD HAVE BEEN HAPPY TO TRY AND ACCOMMODATE AND/OR FIX THEM DURING YOUR STAY. WE HAVE SPOKEN TO OUR STAFF ABOUT YOUR FEELINGS THAT THEY WERE RUDE AND UNFRIENDLY AND WE ARE SORRY YOU FELT THAT WAY. I HOPE YOU WILL CHANGE YOUR MIND AND STAY WITH US AGAIN, I PROMISE YOUR THIS IS NOT OUR USUAL LEVEL OF CARE FOR OUR GUESTS AND I WISH FOR THE OPPORTUNITY TO DEMONSTRATE THIS TO YOU IN THE FUTURE.
4.0分
其他
Nice quiet place to stay staff are friendly just outside of Starkville
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酒店回复: THANK YOU FOR RESPONDING TO OUR SURVEY. WE ARE GLAD YOU ENJOYED YOUR STAY AND THE FOUND OUR STAFF FRIENDLY. WE HOPE TO SEE YOU AGAIN SOON FOR ANOTHER GOOD EXPERIENCE.
3.0分
其他
A/C didn’t work.
Front desk guy was great! A/C in room was horrible.
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酒店回复: WE ARE GLAD YOU LIKED OUR FRONT DESK AGENT. VERY SORRY ABOUT THE TROUBLE YOU EXPERIENCED WITH THE A/C. I KNOW IT'S VERY FRUSTRATING TO TRAVEL AND NOT BE COMFORTABLE. WE ONLY WISH WE HAD KNOWN OF THE PROBLEM DURING YOUR STAY SO WE MIGHT HAVE BEEN ABLE TO FIX THE ISSUE.
We have stayed twice a year apart. Each time the floors were filthy. The first time we asked them to come clean the floors. We thought they had, since it smelled like cleaner, but our socks quickly turned black.
I had hoped the second time we stayed it wouldn’t be the same. I was wrong. This time I made sure we had house shoes on the whole time. The floors are just caked in a dirty film. They really need to clean them better or try a different cleaner for the tile.
Room was clean but the blinds let in light in that reflected into room, and sink broke. Other than that good.
The room was small, totally NOT worth $250 a night. The breakfast was just okay and the front desk staff weren’t very friendly. The whole facility seemed a little run down. I would not recommend it.
Decent hotel, recently renovate. Unfortunately detail was not given to the complete project as blackout curtain wasn’t close enough to window to do anything, the space around the bathroom door was not cleaned, and the bathroom had 0 space.
Generally though a decent room for a one night stay. Pretty good breakfast, and decent service.
A little pricey for what it is, but it was about the best balance of quality and price for a game day weekend.
There was no shower curtain & the tub spout almost fell off! The room smelled terrible all night.
The staff was polite. The room was mostly clean except for toilet paper in the toilet.
The room was clean, quiet, and comfortable. It looked like it was recently renovated. Very nice room with a good rate. Comfy bed.
First of all I reserved a king room and was given a queen room. Bed was too small, room had an odor wasn’t handicap accessible like I asked floor was dirty no hot water and bathroom faucet was almost falling out of wall. Staff was rude, unfriendly and unprofessional and unwilling to accommodate needs. Will NEVER stay again and will let all my friends know also
Nice quiet place to stay staff are friendly just outside of Starkville
A/C didn’t work.
Front desk guy was great! A/C in room was horrible.