酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the numerous issues you encountered during your stay, from the condition of the room to the repeated inconvenience with the room keys. These matters fall far below our standards, and we regret the frustration and inconvenience they caused. Your feedback regarding missing and damaged amenities, insufficient towels, and key card issues has been shared with our team for immediate resolution and to prevent such occurrences in the future. We understand your disappointment and are committed to making necessary improvements to ensure a better experience for all guests.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
这是我住过的最差的酒店。房间里有蟑螂，马桶漏水。毛巾和浴巾也不够。绝对不值得花钱。
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酒店回复: Dear Valued Guest, We are truly sorry to know about your experience and deeply regret that your stay was far below your expectations. The issues you mentioned, including the presence of pests, plumbing problems, and lack of adequate linens, are unacceptable, and we take your feedback very seriously. Please know that we are addressing these concerns with our team to ensure they are resolved immediately. Further, we apologize for the inconvenience and disappointment caused, and we hope to have the opportunity to make things right in the future.Sincerely,Hotel Management
3.0分
商务出差
Carpet was beyond repair. The towels felt like cardboard. Had no remote control for the TV. Appliances was broken down, and old. Bed was decent.
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酒店回复: Dear Gretchen, Thank you for sharing your feedback with us. We regret that your stay was affected by the overall condition and functionality of the room, including the furnishings and appliances, which fell short of the standards we aim to provide. We are glad, however, that you found the bed to be decent. Your comments have been shared with our team to help prioritize improvements, and we hope you will consider giving us another opportunity in the future to provide a more comfortable and fully functional stay.Sincerely,Hotel Management
5.0分
其他
Excellent customer service and rooms are clean and fully furnished I really enjoyed my stay
5.0分
其他
Staff is really nice and helpful and it’s well lite up here and clean rooms and I felt safe and it’s quiet and ac works wonderful
1.0分
家庭亲子
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I had problems getting a clean room the First room asigned the bed was not made, the second room the trash was not remover and the 3 room was clean but the carpet was dirty. At around 10:45pm two ladies had a door key to my room and open the door of my room and started to scream and saying that I was in their room. I told them to go to the Office and report it. The Two ladies them left the property.
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酒店回复: Dear Angel, Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience you experienced, from the initial room conditions to the unsettling situation later that evening. We understand how important it is to feel safe and comfortable during your stay, and we regret that your experience did not reflect the standards we strive for. Your concerns have been shared with our team, and we are taking steps to improve both cleanliness and communication. We appreciate your feedback and hope you will consider giving us another opportunity to provide a smoother and more reassuring stay in the future.Sincerely,Hotel Management
5.0分
其他
Great place she is Amazing
Staff was nice Janice helped me out
5.0分
其他
My stay was awesome. Janice at the front was very sweet
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酒店回复: Dear Tikeisha, Thank you for taking the time to review your experience at Extended Stay America. We’re pleased to hear that our associate, Janice, made a positive impact during your visit with her warm and thoughtful approach. We appreciate your recognition of her efforts; it means a lot to us. We enjoyed hosting you and look forward to welcoming you back soon!Sincerely,Hotel Management
3.0分
其他
The area was spot on
The place was not up to par
It needs repairs
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酒店回复: Dear Julia,Thank you for sharing your thoughts with us. We’re pleased to know the location suited your needs, and we truly value your kind acknowledgment. We also regret that other aspects of your visit did not meet expectations. Your comments have been shared with our team as part of our ongoing efforts to enhance the overall guest experience. We hope to have the chance to welcome you back for a more satisfying stay.Sincerely, Hotel Management
服务热情，性价比尚可，交通方便，设施稍显老旧
房间破旧不堪——有人偷走了微波炉，冰箱和冰柜严重凹陷，尽管预订的是三个成人和宠物，但他们只为一个人提供了毛巾，而且在最初打开房间后，无论我去前台拿多少次新钥匙，钥匙在三天内都无法使用。不会再发生这种情况了。
这是我住过的最差的酒店。房间里有蟑螂，马桶漏水。毛巾和浴巾也不够。绝对不值得花钱。
Carpet was beyond repair. The towels felt like cardboard. Had no remote control for the TV. Appliances was broken down, and old. Bed was decent.
Excellent customer service and rooms are clean and fully furnished I really enjoyed my stay
Staff is really nice and helpful and it’s well lite up here and clean rooms and I felt safe and it’s quiet and ac works wonderful
I had problems getting a clean room the First room asigned the bed was not made, the second room the trash was not remover and the 3 room was clean but the carpet was dirty. At around 10:45pm two ladies had a door key to my room and open the door of my room and started to scream and saying that I was in their room. I told them to go to the Office and report it. The Two ladies them left the property.
Great place she is Amazing
Staff was nice Janice helped me out
My stay was awesome. Janice at the front was very sweet
The area was spot on
The place was not up to par
It needs repairs