Quinn was amazing, but besides him, I was very disappointed. The carpet smelled so bad, even the candles I bought couldn’t mask it. There was a broken fingernail in the utensils drawer, and countless stains on the furniture.
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酒店回复: Dear Jahnique,Thank you for sharing your feedback. We’re glad to hear that Quinn provided excellent service, but we sincerely apologize that the rest of your experience did not meet expectations.Your comments regarding the cleanliness and condition of the room have been shared with our housekeeping and leadership teams for review. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide a much-improved stay in the future.Warm regards,Management Team
1.0分
商务出差
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The king size bed needs to be tossed in trash, barely got any rest. Safely door latch was loose, screws need to be tightened. Floors where dirty, I have higher expectations, this stay didn’t cut it!
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback.We are very sorry to learn of your experience. The entire team extends our sincere and profound apologies for the inconvenience caused during your stay. We have shared your feedback with the housekeeping department.Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. We hope to have the opportunity to serve you in the near future.
4.0分
其他
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I really liked the area. I only have two complaints. One the location was hard to locate via gps and the room had a funny smell. I definitely suggest room spray or a candle.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback.We are very sorry to learn of your experience. The entire team extends our sincere and profound apologies for the inconvenience caused during your stay. We have shared your feedback with the housekeeping department.Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. We hope to have the opportunity to serve you in the near future.
4.0分
其他
The room was clean ,Staff was friendly , downstairs restaurant was good. Me and my wife enjoyed our stay . Will certainly visit again
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酒店回复: Dear Guest,Thank you so much for reviewing your experience with us.The entire team thanks you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.
5.0分
其他
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Thank you Twelve Midtown team for showing such southern hospitality @Tina I see you :) Central location with shopping/dining possibilities in the direct vicinity. The hotel bar/restaurant is great especially the homemade lemonade #LemonadeBySky the best!
Thank you!
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酒店回复: Dear Tracy,Thank you so much for reviewing your experience with us.The entire team thanks you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.
5.0分
朋友出游
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I loved the apartment feel but the amenities where not so good. The TV was on the fritz the entire stay the bathroom door knob was broken which once notified got fixed pretty fast. The property was really beautiful it was just small inconveniences.
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酒店回复: Hi Ms. Rogers, Thank you so much for taking the time to leave a review of your stay with us at Twelve Midtown Autograph Collection Hotel We truly appreciate your kind words and feedback — it means a lot to our team.Your comments help us continue to improve and ensure every guest has a memorable experience. We’re so glad to hear you enjoyed your stay, and we hope to welcome you back again soon!Warm regards,Akeem Stephens Director of Operations
5.0分
朋友出游
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Amazing area and a lovely 4 star hotel. My only gripe is the in house bar (she admitted to not knowing how to make the drinks and it took 40min until I decided to cancel my order) and the front desk was giving me issues about my debit card when I was checking in and I’m not sure what that was about. They kept saying they don’t take “3rd party cards”.
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酒店回复: Dear Kevin,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience at F&B & Front office department is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.
地理位置优越，吃饭、购物、户外休闲都很方便，安全，
没有人帮忙拿行李，也没有人帮忙叫出租车。
我喜欢酒店里没有孩子乱跑。
没有隔音玻璃，所以即使在卧室也能听到各种交通噪音。制冰机和冰箱里的水都坏了，淋浴和浴缸比照片上看起来小得多。
酒店房间非常宽敞，厨房和浴室用品齐全。前台工作人员在我们入住期间表现非常出色！
Quinn was amazing, but besides him, I was very disappointed. The carpet smelled so bad, even the candles I bought couldn’t mask it. There was a broken fingernail in the utensils drawer, and countless stains on the furniture.
The king size bed needs to be tossed in trash, barely got any rest. Safely door latch was loose, screws need to be tightened. Floors where dirty, I have higher expectations, this stay didn’t cut it!
I really liked the area. I only have two complaints. One the location was hard to locate via gps and the room had a funny smell. I definitely suggest room spray or a candle.
The room was clean ,Staff was friendly , downstairs restaurant was good. Me and my wife enjoyed our stay . Will certainly visit again
Thank you Twelve Midtown team for showing such southern hospitality @Tina I see you :) Central location with shopping/dining possibilities in the direct vicinity. The hotel bar/restaurant is great especially the homemade lemonade #LemonadeBySky the best!
Thank you!
I loved the apartment feel but the amenities where not so good. The TV was on the fritz the entire stay the bathroom door knob was broken which once notified got fixed pretty fast. The property was really beautiful it was just small inconveniences.
Amazing area and a lovely 4 star hotel. My only gripe is the in house bar (she admitted to not knowing how to make the drinks and it took 40min until I decided to cancel my order) and the front desk was giving me issues about my debit card when I was checking in and I’m not sure what that was about. They kept saying they don’t take “3rd party cards”.