The room provided 4 walls and a roof. The property looks like something from 1970. For what the place makes, something like new curtains shouldn't be a big ask. Desperate need of upgrade.
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酒店回复: Dear Richard, Thank you for sharing your feedback with us. While we’re glad your stay provided the essentials, we regret that the overall condition of the property did not meet your expectations. Your comments regarding the need for updates and improvements have been noted and will be shared with the appropriate individuals as we continuously work on plans to enhance our guests’ experiences. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
5.0分
情侣出游
Will stay here again and again...
Mrs Paula is SUCH amazing person and Mrs Evelyn is amazing as well... Housekeeping is top notch as well...
2.0分
情侣出游
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NO ICE MACHINE, NO BREAKFAST, except cheap plastic wrapped muffins & protein bars. Makes me NOT want to stay at Extended Stay as they are not all alike. We were VERY disappointed. Sell the exercise equipment & buy an ice machine…….
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酒店回复: Dear Mary, Thank you for sharing your feedback with us. We apologize for not meeting your expectations during your stay. As an extended stay property, each suite is equipped with a full-size refrigerator, allowing guests to make ice at their convenience, which helps provide a more home-like experience for longer stays. While we do offer a grab-and-go breakfast, we understand it may not suit everyone’s needs. Your comments are appreciated, and we will continue to explore ways to enhance our guest experience. We hope you will allow us the opportunity to welcome you back in the future for a more seamless and comfortable visit.Sincerely,Hotel Management
5.0分
情侣出游
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Will stay here again and again... Rooms were just remodeled with new bed and TVs... Always quiet and clean is in walking distance of plenty of places shopping and food...
The staff at the front desk are always amazing and well mannered...
Mrs Evelyn is top notch and Mrs Paula is an amazing person with a great attitude....
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酒店回复: Dear Guest, Thank you for your wonderful feedback for Extended Stay America! We’re thrilled to hear that you enjoyed the remodeled rooms and the convenience of our location. It’s always rewarding to know that our efforts to create a clean and comfortable environment are appreciated. Your kind words about our front desk team mean the world to us. It is great to know that Evelyn and Paula's professionalism and positive energy made your stay even more memorable. We’ll be sure to pass along your compliments. We’re honored to be your go-to place, and we look forward to welcoming you back again and again!Sincerely, Hotel Management
5.0分
其他
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Amazing staff.. great housekeeping they are always friendly and helpful whenever I see them... Front desk service is exceptional... Mr. Bobby is always nice and friendly.. Of course Mrs Evelyn and Mrs Paula are always top notch 😍😍.. will stay here again and again
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酒店回复: Dear Guest, Thank you for choosing to stay with us and for your glowing feedback. We are thrilled to hear that you found our housekeeping team friendly and helpful and that our front desk service exceeded your expectations. Team members like Mr. Bobby, Mrs. Evelyn, and Mrs. Paula are a perfect example of the passionate and dedicated spirit of service that we value, and your kind words will mean a great deal to them. We truly appreciate your loyalty, and we look forward to welcoming you back to Extended Stay America again and again.Sincerely,Hotel Management
5.0分
情侣出游
Will stay here again and again... The staff is amazing at their job all of the staff... But upfront is top notch especially Mrs Evelyn and Mrs Paula
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酒店回复: Dear Guest, Thank you for the excellent rating and kind words. We’re delighted to hear you had an outstanding stay and that our team made such a positive impression. They are dedicated to providing exceptional service in every detail, and we’ll be glad to share your kind words with Mrs. Evelyn and Mrs. Paul. We truly appreciate you recognizing them by name, and we look forward to welcoming you back to Extended Stay America again.Sincerely,Hotel Management
1.0分
其他
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ZERO STARS
I stood outside for 20 minutes ringing the doorbell, just to be let in by another guest and waited another 10 minutes for someone to show at the front desk. When the lady did show up she was still wearing her noise cancelling headphones and told me it was my fault for not calling a phone number that was ONLY posted inside the lobby. I never got to check into my room and I am still fighting the hotel to get a refund. I will NEVER stay at this hotel or another of its chain locations again.
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酒店回复: Dear Samantha, We sincerely apologize for the frustrating experience you described and for your inability to check into your room. Waiting such an extended time to be assisted, coupled with the lack of clear communication regarding after-hours procedures, is unacceptable and falls far short of the service we strive to provide. We regret that this led to you leaving without being accommodated and that your refund process has not been smooth. Please know your comments have been shared with our team to address both the responsiveness and communication concerns you raised. At your convenience, we encourage you to reach out to us directly at the property so we can look further into your reservation and assist in resolving the matter.Sincerely,Hotel Management
5.0分
其他
Stay is always amazing and good people ❤️❤️... Will stay here time and time again!!! Favorites are Mrs Evelyn and Mrs Paula they are top notch 😍
5.0分
其他
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Very clean staff is amazing staff....
Ladies at front desk are amazing!! Mrs. Evelyn is top notch and so is Mrs Paula!!! Walking distance to a lot of amenities and great location right down the road from the mall as well...
G
The room provided 4 walls and a roof. The property looks like something from 1970. For what the place makes, something like new curtains shouldn't be a big ask. Desperate need of upgrade.
Will stay here again and again...
Mrs Paula is SUCH amazing person and Mrs Evelyn is amazing as well... Housekeeping is top notch as well...
NO ICE MACHINE, NO BREAKFAST, except cheap plastic wrapped muffins & protein bars. Makes me NOT want to stay at Extended Stay as they are not all alike. We were VERY disappointed. Sell the exercise equipment & buy an ice machine…….
Will stay here again and again... Rooms were just remodeled with new bed and TVs... Always quiet and clean is in walking distance of plenty of places shopping and food...
The staff at the front desk are always amazing and well mannered...
Mrs Evelyn is top notch and Mrs Paula is an amazing person with a great attitude....
Amazing staff.. great housekeeping they are always friendly and helpful whenever I see them... Front desk service is exceptional... Mr. Bobby is always nice and friendly.. Of course Mrs Evelyn and Mrs Paula are always top notch 😍😍.. will stay here again and again
Will stay here again and again... The staff is amazing at their job all of the staff... But upfront is top notch especially Mrs Evelyn and Mrs Paula
ZERO STARS
I stood outside for 20 minutes ringing the doorbell, just to be let in by another guest and waited another 10 minutes for someone to show at the front desk. When the lady did show up she was still wearing her noise cancelling headphones and told me it was my fault for not calling a phone number that was ONLY posted inside the lobby. I never got to check into my room and I am still fighting the hotel to get a refund. I will NEVER stay at this hotel or another of its chain locations again.
Stay is always amazing and good people ❤️❤️... Will stay here time and time again!!! Favorites are Mrs Evelyn and Mrs Paula they are top notch 😍
Very clean staff is amazing staff....
Ladies at front desk are amazing!! Mrs. Evelyn is top notch and so is Mrs Paula!!! Walking distance to a lot of amenities and great location right down the road from the mall as well...
Will stay here every single time