The hospitality was amazing, super clean and classy. They had a full breakfast and dinner with drinks included. The hotel has EVERYTHING you need when you’re traveling!
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酒店回复: we appreciate your feedback. Thank you for staying at Surrey Inn Ashland.
4.0分
其他
Only problem is parking. Pub is right next door and their customers will take motel parking spots. So better get there early and no leave the motel
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酒店回复: we appreciate your feedback. Thank you for staying @ Surrey Inn Ashland.
1.0分
其他
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I had stayed here because of the price; with my Great Dane. I won’t lie; I had high hopes for this place but shouldn’t have due to the price. I was traveling due to family emergency coming from Missouri. Was only place that didn’t have high pet deposit or weight limit. ($10 a dog per night) Several issues here I’d like to point out; 1) I was given a key card to a room that had someone in it and wasn’t my room; 2) lobby stunk of a odd smell, 3) excessive dog barking from others rooms. 4) cops visited and arrested what looked like the desk clerk. 5) the pillows inside the pillow cases shown multiple yellow stains on them (a habit of checking beds for bugs and cleanliness in any motel I stay in) 6) ac didn’t cool down the room at all. 7) looked like someone didn’t touch anything really when cleaning. This is not me being picky; but there was powder and dirt on the sink; and in shower 8) cameras do NOT cover cars. Only right at the door.. Overall I would never want to stay here again; I’m glad I didn’t have my kids with me as i honestly do NOT recommend this place for families. If I hadn’t drove 10 hours and struggled with my dane I would have asked for a refund and looked else where. Or even slept in my truck.
If you enjoy shady shabby places this is the one to go to!
3.0分
家庭亲子
Nothing special- looks like they have tried to update it, but the smoke smell was terrible!
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酒店回复: we appreciate your feedback. We will address the issue right away. Thank you for staying at Surrey Inn Ashland.
3.0分
其他
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VERY POOR CUSTOMER SERVICE
When we arrived at the hotel, there was no one at the desk, and a sign that said the clerk would return shortly. I stood at the desk for about 10 minutes and then pushed the "ring" button on the counter. No one answered. After a couple of minutes, I pushed the "ring" button again, and nothing. I walked out to the car and told my husband, son, and his wife that I couldn't check in because no one was at the desk. They all proceeded to come inside with me, and we pushed the "ring" button again, and nothing. We sat in the reception area for about 20 minutes, and I got up and went back up to the desk and pushed the "ring" button AGAIN. FINALLY a lady answered and asked how she could help me. I told her that we were trying to check in, and she said that someone would be there in a few minutes. Well, after another 10-12 minutes, a man walked in the door, and my son said that it looked like he had come from the pub right next door. He asked how he could help us, and I told him that we needed to check in, and he looked on the computer for our reservation, and had me fill out a paper. After that, (which had taken about 10 minutes), I told him that we had been there for over a half an hour waiting to check in. He looked at his watch and said that it had only been 8 minutes. (I didn't want to go there, so decided to keep my mouth shut, as I knew how long we had been there). The fridge in our room didn't work, but on a good note, the beds were very comfortable.
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酒店回复: we appreciate your feedback. Sorry about the inconvenience of waiting while front desk clerk was away from desk. Will try hard to get better. Thank you for staying at Surrey Inn Ashland.
4.0分
其他
Loud voices arguing outside window. Homeless or teens hanging outside rear door, after dark.
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酒店回复: we appreciate your feedback. Sorry about that disturbance. We will look into it and will address the issue right away. Thanks for bringing it to our attention. Thank you for staying at Surrey Inn Ashland.
5.0分
家庭亲子
Wasn't fancy, but it was clean and a good place to spend a night and not pay a king's ransom. I'd reccommend it for a short stay.
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酒店回复: we appreciate your feedback. Thank you for staying at Surrey Inn Ashland.
3.0分
其他
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Mid ohio racing stay
First off this was a $100 a night room, so i wasn't expecting a five star place #1i had to wait 15 minutes for the owner to get there so i could check in, #2 window was left open 0n a 90 degree day & the air-conditioning wasn't working properly told the owner & he got it to work a bit better but not like it should have #3 apon opening the door i could immediately smell cigarette smoke, establishment was none smoking, as for cleanliness i would give it a C .
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酒店回复: we appreciate your feedback. sorry about the inconvenience. We will work hard to avoid any errors in future. Thank you for staying at Surrey Inn Ashland.
2.0分
家庭亲子
Lights only the bathroom and one lamp worked. Room was not clean and bed made sloppy, if we were not so tired would if went somewhere else
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酒店回复: we appreciate your feedback. We will work harder to be better. Thank you for staying at Surrey Inn Ashland.
我们到达和离开时都必须等待前台人员出现。房间标明禁止吸烟，但房间里却充满烟味
The hospitality was amazing, super clean and classy. They had a full breakfast and dinner with drinks included. The hotel has EVERYTHING you need when you’re traveling!
Only problem is parking. Pub is right next door and their customers will take motel parking spots. So better get there early and no leave the motel
I had stayed here because of the price; with my Great Dane. I won’t lie; I had high hopes for this place but shouldn’t have due to the price. I was traveling due to family emergency coming from Missouri. Was only place that didn’t have high pet deposit or weight limit. ($10 a dog per night) Several issues here I’d like to point out; 1) I was given a key card to a room that had someone in it and wasn’t my room; 2) lobby stunk of a odd smell, 3) excessive dog barking from others rooms. 4) cops visited and arrested what looked like the desk clerk. 5) the pillows inside the pillow cases shown multiple yellow stains on them (a habit of checking beds for bugs and cleanliness in any motel I stay in) 6) ac didn’t cool down the room at all. 7) looked like someone didn’t touch anything really when cleaning. This is not me being picky; but there was powder and dirt on the sink; and in shower 8) cameras do NOT cover cars. Only right at the door.. Overall I would never want to stay here again; I’m glad I didn’t have my kids with me as i honestly do NOT recommend this place for families. If I hadn’t drove 10 hours and struggled with my dane I would have asked for a refund and looked else where. Or even slept in my truck.
If you enjoy shady shabby places this is the one to go to!
Nothing special- looks like they have tried to update it, but the smoke smell was terrible!
VERY POOR CUSTOMER SERVICE
When we arrived at the hotel, there was no one at the desk, and a sign that said the clerk would return shortly. I stood at the desk for about 10 minutes and then pushed the "ring" button on the counter. No one answered. After a couple of minutes, I pushed the "ring" button again, and nothing. I walked out to the car and told my husband, son, and his wife that I couldn't check in because no one was at the desk. They all proceeded to come inside with me, and we pushed the "ring" button again, and nothing. We sat in the reception area for about 20 minutes, and I got up and went back up to the desk and pushed the "ring" button AGAIN. FINALLY a lady answered and asked how she could help me. I told her that we were trying to check in, and she said that someone would be there in a few minutes. Well, after another 10-12 minutes, a man walked in the door, and my son said that it looked like he had come from the pub right next door. He asked how he could help us, and I told him that we needed to check in, and he looked on the computer for our reservation, and had me fill out a paper. After that, (which had taken about 10 minutes), I told him that we had been there for over a half an hour waiting to check in. He looked at his watch and said that it had only been 8 minutes. (I didn't want to go there, so decided to keep my mouth shut, as I knew how long we had been there). The fridge in our room didn't work, but on a good note, the beds were very comfortable.
Loud voices arguing outside window. Homeless or teens hanging outside rear door, after dark.
Wasn't fancy, but it was clean and a good place to spend a night and not pay a king's ransom. I'd reccommend it for a short stay.
Mid ohio racing stay
First off this was a $100 a night room, so i wasn't expecting a five star place #1i had to wait 15 minutes for the owner to get there so i could check in, #2 window was left open 0n a 90 degree day & the air-conditioning wasn't working properly told the owner & he got it to work a bit better but not like it should have #3 apon opening the door i could immediately smell cigarette smoke, establishment was none smoking, as for cleanliness i would give it a C .
Lights only the bathroom and one lamp worked. Room was not clean and bed made sloppy, if we were not so tired would if went somewhere else