酒店回复: Dear Alesio, Thank you for your feedback. We are pleased you enjoyed staying with us at Extended Stay America. It is wonderful to know you found our accommodations comfortable and that we helped you to feel right at home. Your compliments are joyfully shared and serve as an encouragement to the entire team. It is always a pleasure to host you, and we hope to see you again soon.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
1.0分
情侣出游
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The beds were hard and the bedding smelled like cigarette smoke. The tub had soap scum in it and looked like it hadnt been scrubbed ever. The staff was friendly. There was a party going on over our heads all night long with loud music and stomping around. Do not recommend staying here!
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酒店回复: Dear Mari, We sincerely apologize that your stay did not meet your expectations and for the issues you encountered with bedding, room cleanliness, and noise disturbances. Providing a clean, comfortable, and peaceful environment is our top priority, and it is clear we fell short during your visit. Your comments have been shared with our housekeeping and management teams for immediate corrective action. We truly regret the inconvenience caused and appreciate your input as it helps us improve. We hope to welcome you back for a much improved and restful stay.Sincerely,Hotel Management
1.0分
其他
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Broken
No cold water in sinks. Bathroon sink leaking all over floor. Electrical outlet in bathroom did not work. All brought to front dest attendant immediately. 4 day stay and nothing was fixed. Suggestions? Pay a few extra bucks and stay elsewhere
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酒店回复: Dear Wendy, We sincerely regret the maintenance issues you encountered, including the bathroom sink, cold water supply, and electrical outlet. It is disappointing to learn that these concerns were not resolved during your stay despite being reported, and we apologize for the inconvenience caused. Please know your feedback has been shared with our maintenance and front desk teams for immediate improvement. We truly value your input as it helps us serve our guests better. We hope to have the opportunity to restore your confidence in a future visit. Sincerely, Hotel Management
1.0分
商务出差
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A rat was at the bottom of my bed 20 minutes after I fell asleep. Jumped out of bed, packed up my stuff and left. I was only there for about an hour. Horrible!!!!!
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酒店回复: Dear Don, Thank you for taking the time to share your experience with us. We are sorry that your stay fell below expectations and sincerely apologize for the issues you encountered. The condition of your room and the cleanliness concerns you mentioned are unacceptable and not reflective of the standards we aim to uphold. We are reviewing with our pest control team and cleanliness protocols to prioritize the necessary upgrades to ensure our guests receive a safe, clean, and comfortable stay. Thank you again for bringing this to our attention. Please return and allow us to serve you better on your next trip.Sincerely,Hotel Management
3.0分
其他
I like the reasonable rates and how closely it is from my job. Don’t like no food or canteen selection and the soap is too small and mattress a little hard.
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酒店回复: Dear Lashawn, Thank you for sharing your feedback and for choosing to stay with us. We are pleased to hear that you appreciate our reasonable rates and convenient location near your workplace. We apologize for the aspects of your stay that did not meet expectations, including the lack of food or canteen options, the small soap, and the firmness of the mattress. Your comments have been shared with our team as we explore ways to enhance guest comfort and convenience. We value your input and look forward to providing an even better experience next time. Sincerely, Hotel Management
5.0分
家庭亲子
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Great hotel! Very welcoming staff and very clean rooms, perfect for an over night stay and perfect size room equipped with a kitchen and a lot of seating and space. Would recommend especially for a family with small kids.
Also the grab and go breakfast was perfect, fresh hot coffee and muffins. Loved our stay 10/10 would recommend!
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酒店回复: Dear Tommy, Thank you for sharing such wonderful feedback about your recent stay at Extended Stay America. We are delighted to hear that you enjoyed our welcoming staff, clean and spacious rooms, and the convenience of having a kitchen and plenty of seating. It is great to know that our grab-and-go breakfast, with fresh coffee and muffins, added to your overall positive experience. We truly appreciate your kind recommendation, especially for families, as we strive to make every guest feel at home. We look forward to welcoming you back.Sincerely,Hotel Management
2.0分
其他
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The hotel registration was very nice. The breakfast was not good. I was told it was a coffee breakfast. No orange nothing hot. Everything was instant. I woke early Sunday morning preparing to leaving there were roaches in the bathroom. Also, the room was always damp and moist from the humidity.
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酒店回复: Dear PAMELA, Thank you for taking the time to share your experience. We're glad to hear that your check-in experience was pleasant, but we sincerely apologize for the issues you encountered during your stay. We regret that the breakfast did not meet your expectations and that you experienced roaches in the bathroom and discomfort due to humidity in the room. These concerns are being addressed immediately with our housekeeping and maintenance teams to ensure a more comfortable environment for our guests. Your feedback is truly appreciated, and we hope to have the opportunity to welcome you back for a significantly improved stay.Sincerely,Hotel Management
5.0分
其他
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We enjoyed staying here, room was very clean. They are very pet friendly and affordable. The only thing that was bad was the water pressure in the shower, it was very slow. Other than that it was a nice place to stay.
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酒店回复: Dear Debby, Thank you for staying with us and for taking the time to share your experience. We’re delighted to hear that you enjoyed your stay and found the room clean. We appreciated your remarks about our pet-friendly and affordable accommodations. However, we sincerely apologize for the issue with the water pressure in the shower. Your feedback helps us improve, and we appreciate your patience. We hope to welcome you and your furry companion back again soon for an even better stay.Sincerely,Hotel Management
5.0分
其他
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Breakfast was pkged oatmeal, muffins, nutri grain bars and coffee.. was expecting more. Nightly pet fee of $25 was added not mentioned in original booking ad. All in all it was a nice stay. I would stay again
很干净我喜欢
好的
The beds were hard and the bedding smelled like cigarette smoke. The tub had soap scum in it and looked like it hadnt been scrubbed ever. The staff was friendly. There was a party going on over our heads all night long with loud music and stomping around. Do not recommend staying here!
Broken
No cold water in sinks. Bathroon sink leaking all over floor. Electrical outlet in bathroom did not work. All brought to front dest attendant immediately. 4 day stay and nothing was fixed. Suggestions? Pay a few extra bucks and stay elsewhere
A rat was at the bottom of my bed 20 minutes after I fell asleep. Jumped out of bed, packed up my stuff and left. I was only there for about an hour. Horrible!!!!!
I like the reasonable rates and how closely it is from my job. Don’t like no food or canteen selection and the soap is too small and mattress a little hard.
Great hotel! Very welcoming staff and very clean rooms, perfect for an over night stay and perfect size room equipped with a kitchen and a lot of seating and space. Would recommend especially for a family with small kids.
Also the grab and go breakfast was perfect, fresh hot coffee and muffins. Loved our stay 10/10 would recommend!
The hotel registration was very nice. The breakfast was not good. I was told it was a coffee breakfast. No orange nothing hot. Everything was instant. I woke early Sunday morning preparing to leaving there were roaches in the bathroom. Also, the room was always damp and moist from the humidity.
We enjoyed staying here, room was very clean. They are very pet friendly and affordable. The only thing that was bad was the water pressure in the shower, it was very slow. Other than that it was a nice place to stay.
Breakfast was pkged oatmeal, muffins, nutri grain bars and coffee.. was expecting more. Nightly pet fee of $25 was added not mentioned in original booking ad. All in all it was a nice stay. I would stay again