酒店回复: Dear Alesio, Thank you for your feedback. We are pleased you enjoyed staying with us at Extended Stay America. It is wonderful to know you found our accommodations comfortable and that we helped you to feel right at home. Your compliments are joyfully shared and serve as an encouragement to the entire team. It is always a pleasure to host you, and we hope to see you again soon.Sincerely,Hotel Management
5.0分
商务出差
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Breakfast options were extremely limited. Last stay offered a variety of prepackaged options for oatmeal, this time it was just plain. The bare minimum selection is lacking…would love some variety in choices and fresh fruit 🍎 would be so nice.
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酒店回复: Dear Guest, Thank you for sharing your feedback regarding our breakfast offerings. We appreciate you highlighting the difference between your previous and current stay, and we sincerely apologize for the limited selection you experienced. Your suggestion for more variety, including additional oatmeal options and fresh fruit, is very valuable to us and has been shared with our management team for review. We continuously look for ways to enhance the guest experience, and your comments help guide those improvements. We hope to welcome you back and provide a more satisfying and enjoyable breakfast experience at Extended Stay America in the future.Sincerely,Hotel Management
5.0分
商务出差
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Front desk was very personable, room was clean and everything functioned properly. Kitchen consisted of full size fridge two burners microwave sink. Dishes and pans were available by the front desk for cooking. Breakfast was minimal, granola bars, oatmeal, and grit packets, coffee, and tea. I will stay again as it is affordable and clean.
3.0分
商务出差
Room was in poor condition and not very clean, especially kitchen and bath areas. Very tired and in great need of refresh.
Staff was outstanding!
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that the condition and cleanliness of the room, particularly the kitchen and bathroom areas, did not meet expectations. Your comments are important and have been shared with our housekeeping and maintenance teams for review and improvement. On the positive side, we are grateful for your kind words about our staff. They will be pleased to know they made a positive impact. We hope to have the opportunity to provide you with a more refreshed and comfortable stay in the future.Sincerely, Hotel Management
1.0分
商务出差
smelled like smoke, the desk clerk was half-dressed... the list cold be so much longer.
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酒店回复: Dear Guest, We sincerely apologize for the issues you experienced during your visit. The specific concern you mentioned and unprofessional presentation by our staff are completely unacceptable and do not reflect the standards of service and conduct we expect to uphold. Your comments are very concerning and will be shared with appropriate teams. We regret that your experience left such a negative impression. Guest comfort, professionalism, and cleanliness are priorities for us, and we are committed to making necessary improvements. We hope to have the opportunity to welcome you back under improved circumstances.Sincerely,Hotel Management
1.0分
其他
It was so bad we didn’t stay. We walked into room and left and had to get a room at another hotel
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酒店回复: Dear Jennifer, We sincerely apologize that your experience upon arrival did not meet your expectations and that you chose to leave. Providing a clean, comfortable, and welcoming environment for our guests is our top priority, and we regret that we fell short during your visit. Your comments have been shared with our team to ensure such situations are addressed and improved. We truly value all guest feedback as it helps us enhance our services. We hope to have the opportunity to provide a much better experience should you consider staying with us in the future.Sincerely,Hotel Management
1.0分
情侣出游
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The beds were hard and the bedding smelled like cigarette smoke. The tub had soap scum in it and looked like it hadnt been scrubbed ever. The staff was friendly. There was a party going on over our heads all night long with loud music and stomping around. Do not recommend staying here!
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酒店回复: Dear Mari, We sincerely apologize that your stay did not meet your expectations and for the issues you encountered with bedding, room cleanliness, and noise disturbances. Providing a clean, comfortable, and peaceful environment is our top priority, and it is clear we fell short during your visit. Your comments have been shared with our housekeeping and management teams for immediate corrective action. We truly regret the inconvenience caused and appreciate your input as it helps us improve. We hope to welcome you back for a much improved and restful stay.Sincerely,Hotel Management
1.0分
其他
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Broken
No cold water in sinks. Bathroon sink leaking all over floor. Electrical outlet in bathroom did not work. All brought to front dest attendant immediately. 4 day stay and nothing was fixed. Suggestions? Pay a few extra bucks and stay elsewhere
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酒店回复: Dear Wendy, We sincerely regret the maintenance issues you encountered, including the bathroom sink, cold water supply, and electrical outlet. It is disappointing to learn that these concerns were not resolved during your stay despite being reported, and we apologize for the inconvenience caused. Please know your feedback has been shared with our maintenance and front desk teams for immediate improvement. We truly value your input as it helps us serve our guests better. We hope to have the opportunity to restore your confidence in a future visit. Sincerely, Hotel Management
1.0分
商务出差
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A rat was at the bottom of my bed 20 minutes after I fell asleep. Jumped out of bed, packed up my stuff and left. I was only there for about an hour. Horrible!!!!!
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酒店回复: Dear Don, Thank you for taking the time to share your experience with us. We are sorry that your stay fell below expectations and sincerely apologize for the issues you encountered. The condition of your room and the cleanliness concerns you mentioned are unacceptable and not reflective of the standards we aim to uphold. We are reviewing with our pest control team and cleanliness protocols to prioritize the necessary upgrades to ensure our guests receive a safe, clean, and comfortable stay. Thank you again for bringing this to our attention. Please return and allow us to serve you better on your next trip.Sincerely,Hotel Management
3.0分
其他
I like the reasonable rates and how closely it is from my job. Don’t like no food or canteen selection and the soap is too small and mattress a little hard.
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酒店回复: Dear Lashawn, Thank you for sharing your feedback and for choosing to stay with us. We are pleased to hear that you appreciate our reasonable rates and convenient location near your workplace. We apologize for the aspects of your stay that did not meet expectations, including the lack of food or canteen options, the small soap, and the firmness of the mattress. Your comments have been shared with our team as we explore ways to enhance guest comfort and convenience. We value your input and look forward to providing an even better experience next time. Sincerely, Hotel Management
很干净我喜欢
Breakfast options were extremely limited. Last stay offered a variety of prepackaged options for oatmeal, this time it was just plain. The bare minimum selection is lacking…would love some variety in choices and fresh fruit 🍎 would be so nice.
Front desk was very personable, room was clean and everything functioned properly. Kitchen consisted of full size fridge two burners microwave sink. Dishes and pans were available by the front desk for cooking. Breakfast was minimal, granola bars, oatmeal, and grit packets, coffee, and tea. I will stay again as it is affordable and clean.
Room was in poor condition and not very clean, especially kitchen and bath areas. Very tired and in great need of refresh.
Staff was outstanding!
smelled like smoke, the desk clerk was half-dressed... the list cold be so much longer.
It was so bad we didn’t stay. We walked into room and left and had to get a room at another hotel
The beds were hard and the bedding smelled like cigarette smoke. The tub had soap scum in it and looked like it hadnt been scrubbed ever. The staff was friendly. There was a party going on over our heads all night long with loud music and stomping around. Do not recommend staying here!
Broken
No cold water in sinks. Bathroon sink leaking all over floor. Electrical outlet in bathroom did not work. All brought to front dest attendant immediately. 4 day stay and nothing was fixed. Suggestions? Pay a few extra bucks and stay elsewhere
A rat was at the bottom of my bed 20 minutes after I fell asleep. Jumped out of bed, packed up my stuff and left. I was only there for about an hour. Horrible!!!!!
I like the reasonable rates and how closely it is from my job. Don’t like no food or canteen selection and the soap is too small and mattress a little hard.