酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en Red Roof PLUS+ Mt Pleasant - Patriots Point. Agradecemos sinceramente sus comentarios y nos complace saber que tuvo una excelente experiencia con nosotros, especialmente que su experiencia general fue positiva. Nos esforzamos por brindar a todos nuestros huéspedes estancias memorables, y su comentario nos motiva a seguir haciéndolo.En Red Roof, esperamos seguir brindándole excelentes experiencias. Gracias nuevamente por su reseña. Esperamos verlo pronto, si sus viajes lo traen de regreso a nuestra zona.Atentamente,ZyGerencia de Red RoofEspecialista en RediResponse
Room has all needed equipment and is close to the parking area. High deposit for the key card at check-in, loud in the backyard because of the evening celebrating workers (guests?) and machine and vehicle noise in the morning from 5am. Grocery 5 min walk, bus station to the Charleston visitor centre in 15 min walking distance, alternatively 10 min drive.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to write a review of your stay at Red Roof PLUS+ Mt Pleasant - Patriots Point. We appreciate you mentioning the convenience of the room and parking, and the close proximity to the grocery and bus. I'm sorry to hear that the keycard deposit and the noise level you mentioned marred your stay. Please accept our sincere apologies for the discomfort and inconvenience this may have caused.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to have an opportunity to see you again in your future travels.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
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You get charged a safe charge upfront, but if you don't want it charged, You must tell the hotel when you check out you don't want it, seems you could tell them that when you check in, and the front desk looks down on you for booking the room with *******.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Mt Pleasant - Patriots Point. I am truly sorry to hear about your experience regarding the safe and the perception you received from our front desk staff. We strive to provide transparent pricing and respectful service to all our guests, regardless of booking method. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,AnnRed Roof ManagementRediResponse Specialist
2.0分
商务出差
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Noisy Air Conditioner. Shower missing curtain. Phone not working (had to walk to find someone to help with shower curtain), intermittent cable and internet outages, shower plumbing fixtures loose. Just a sad, rundown place.
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酒店回复: Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof PLUS+ Mt Pleasant - Patriots Point. I am very sorry to hear about the issues you experienced during your stay. The problems with the air conditioner, shower curtain, phone, internet, and plumbing are certainly not up to our standards. We are disappointed to learn that these issues negatively impacted your experience and left you with a poor impression of our hotel. Please be assured that we will address each of these concerns with our maintenance and housekeeping teams to prevent recurrence. Your feedback is taken seriously at Red Roof and is invaluable to us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MatthewRed Roof Management RediResponse Specialist
4.0分
其他
The tub was nasty and the drawers had water damage. House keeping never cleaned our room so I had to find a housekeeper to get clean towels. Will not be back.
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酒店回复: Hello. I apologize for the issues in your room, and I am glad that you brought it to my attention. Please understand that this is the exception and not the rule. I will look into this, and I hope that should you stay with us again, that it is a more pleasant one.
1.0分
其他
The lack of professionalism room conditions, ie. odor, broken curtain, tattered chair/peeling and less than efficient air conditioning.
5.0分
情侣出游
Adrian was the staff member who checked me in. He was very personable and great!!
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof PLUS+ Mt Pleasant - Patriots Point. It's wonderful to hear about your positive experience with Adrian during your check-in! We are so pleased he made such a great first impression and that you found him personable. Our team strives to provide excellent service, and it's gratifying to know when we succeed.Your comments are deeply appreciated, and we maintain our unwavering commitment to ensuring superior hospitality for every guest at Red Roof. We anticipate the pleasure of accommodating you once more for another satisfactory stay.Sincerely,JMRed Roof Management RediResponse Specialist
房间很可以，就是隔壁住了的人，在外面闹了一晩上。半夜2点钟就被吵醒了。
不卫生，老旧酒店
这是一次愉快的旅行
晚上的噪音非常可怕
Room has all needed equipment and is close to the parking area. High deposit for the key card at check-in, loud in the backyard because of the evening celebrating workers (guests?) and machine and vehicle noise in the morning from 5am. Grocery 5 min walk, bus station to the Charleston visitor centre in 15 min walking distance, alternatively 10 min drive.
You get charged a safe charge upfront, but if you don't want it charged, You must tell the hotel when you check out you don't want it, seems you could tell them that when you check in, and the front desk looks down on you for booking the room with *******.
Noisy Air Conditioner. Shower missing curtain. Phone not working (had to walk to find someone to help with shower curtain), intermittent cable and internet outages, shower plumbing fixtures loose. Just a sad, rundown place.
The tub was nasty and the drawers had water damage. House keeping never cleaned our room so I had to find a housekeeper to get clean towels. Will not be back.
The lack of professionalism room conditions, ie. odor, broken curtain, tattered chair/peeling and less than efficient air conditioning.
Adrian was the staff member who checked me in. He was very personable and great!!