酒店回复: Hello Mayra,We take all feedback seriously and apologize for any inconvenience caused during your stay. Our team is dedicated to ensuring high cleanliness standards are met. Rest assured your comments will be shared with the appropriate departments for review.
1.0分
商务出差
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Let’s start with the gentleman at the counter informed me there was another $50.00 deposit because I used the ******* App to make reservations and paid the balance through the app. Also to boot it would be put back on my card in 4-5 business days, like seriously I just paid $88 dollars on the app that came to $98.00 then another $50.00; now that $149.00 for a room in the hood. Oh and they got you by the naads because you have already paid on line and that non refundable so you can’t cancel and go somewhere else and now you have to give them another $50 dollars that they say will be back on your card in 4-5 days I’m sure I’ll have to call to get back. Sleep in you car, I’m sure you’ll have better accommodations.
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酒店回复: Hello Harvey,Thank you for sharing your experience with us. We understand that additional deposits can be frustrating and appreciate your feedback regarding the check-in process. Our team aims to maintain transparency about payment policies, and your comments will help us enhance this communication for future guests. We hope you will consider staying with us again so we can provide a more satisfactory experience next time. Thank you for your input.
3.0分
其他
Because I relative needed a smoking room this was the only option at the time but I wouldn't stay again
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酒店回复: Hello Juanita, Thank you for sharing your feedback. We appreciate your comments about your recent stay and understand that preferences for room types can vary greatly. Your input is valuable as we strive to improve our offerings. We hope you find accommodations that better meet your needs in the future.
1.0分
其他
It was dirty in the bathroom toilet did not work. I have pictures there was roaches and cigarette, but in the room when I got there.
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酒店回复: Hello Emonie,Thank you for sharing your concerns regarding your recent stay. We take cleanliness and maintenance very seriously and appreciate your feedback. Your comments will be forwarded to our management team for further review. We strive to provide a positive experience for all our guests and your input is invaluable in helping us improve.
1.0分
家庭亲子
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This property is basically a shelter for displace and homeless people. The caliber of people on the property made you feel really unsafe. Now the room smelled stale. It was dirty and poorly lit. The bed sheets were thoroughly stained with brown and blood looking remnants all the way through the mattress. The bathroom was cleaned up but toilet stained, build up around faucets and all the panels were dull and dirty. We did not sleep there we checked out after 1 hour and 45 mins. It was just terrible.
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酒店回复: Hello Tamalia, Thank you for sharing your feedback. We understand that your experience did not meet your expectations, and we appreciate your comments regarding the condition of your room and the overall environment. Your insights are important for us, and please know they will be shared with our management team for further evaluation. We take all guest feedback seriously as we strive to improve our services and facilities for future guests. Thank you for taking the time to provide your thoughts on your stay.
5.0分
其他
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Perfect Stay in DC for Cowboy Carter
Decently close to Northwest Stadium and a metro station! Very walkable to nearby spots for food. The trip was already expensive so an affordable stay was much appreciated!
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酒店回复: Hello Cole, Thank you for sharing your experience with us! We're delighted to hear that you found our location convenient and that you enjoyed the nearby dining options. It's great to know that our pricing met your expectations during your stay. We hope you had a wonderful time exploring the area and look forward to welcoming you back on your next visit!
2.0分
其他
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Have to wash my clothes immediately upon getting home because there were at least 3 little roaches in my room which means the property is infested. Not worth the money spent.
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酒店回复: Hello Megan R,Thank you for taking the time to share your feedback. We take cleanliness very seriously and appreciate your bringing this to our attention. Pest control is a priority, and we will ensure this concern is addressed with our team. Your experience is important to us, and we hope you will consider giving us another chance in the future.
2.0分
其他
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Wouldn’t stay again
The room has a smell to it and had white spots on the curtains very noise, blankets are very cheap and the ice make and only microwave is in the front office.
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酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay. We take all guest comments seriously and will share your observations with our team to review. Please know that we continually strive to improve our guest experience and your insights are valuable in helping us achieve that. We hope you consider staying with us again in the future to experience the improvements made.
位置很好，就在地铁边上，价格也划算。
他们不接受我的预订。我给公司总部打了电话，一点用都没有。
一点也不，这个地方非常恶心，床上有小动物，闻起来很可怕，什么都不干净，床上用品很恶心，完全是一场灾难。
Let’s start with the gentleman at the counter informed me there was another $50.00 deposit because I used the ******* App to make reservations and paid the balance through the app. Also to boot it would be put back on my card in 4-5 business days, like seriously I just paid $88 dollars on the app that came to $98.00 then another $50.00; now that $149.00 for a room in the hood. Oh and they got you by the naads because you have already paid on line and that non refundable so you can’t cancel and go somewhere else and now you have to give them another $50 dollars that they say will be back on your card in 4-5 days I’m sure I’ll have to call to get back. Sleep in you car, I’m sure you’ll have better accommodations.
Because I relative needed a smoking room this was the only option at the time but I wouldn't stay again
It was dirty in the bathroom toilet did not work. I have pictures there was roaches and cigarette, but in the room when I got there.
This property is basically a shelter for displace and homeless people. The caliber of people on the property made you feel really unsafe. Now the room smelled stale. It was dirty and poorly lit. The bed sheets were thoroughly stained with brown and blood looking remnants all the way through the mattress. The bathroom was cleaned up but toilet stained, build up around faucets and all the panels were dull and dirty. We did not sleep there we checked out after 1 hour and 45 mins. It was just terrible.
Perfect Stay in DC for Cowboy Carter
Decently close to Northwest Stadium and a metro station! Very walkable to nearby spots for food. The trip was already expensive so an affordable stay was much appreciated!
Have to wash my clothes immediately upon getting home because there were at least 3 little roaches in my room which means the property is infested. Not worth the money spent.
Wouldn’t stay again
The room has a smell to it and had white spots on the curtains very noise, blankets are very cheap and the ice make and only microwave is in the front office.