Room reeked of cigarette smoke, towels were yellowish. Could not get TV to work. Sheets were discolored. Shady guests lingered outside.
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酒店回复: Dear Mara, Thank you for your feedback. We take comments about room condition and overall environment seriously, and while we can’t always verify every claim after the fact, we will review this with our team to ensure our standards are consistently met. If any part of your experience felt uncomfortable, that’s not the impression we aim to leave. We appreciate you bringing these concerns to our attention. Guest Relations Manager
2.0分
商务出差
Noisy neighbors within the motel. The bed covers had burn holes in it.
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酒店回复: Hello David,Thank you for sharing your feedback about your recent stay. We understand that noise can greatly affect your comfort, and we encourage guests to reach out to us during their stay so we can address any concerns promptly. Regarding the bed covers, we appreciate your comments and will relay this information to our housekeeping team for review. Your insights are valuable as we strive to enhance our guest experience in the future.
4.0分
独自旅行
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It's been remodeled and was a nice room. I would stay there again. A/C was cold. The room was clean and the beds were very comfortable. They were painting and the parking lot was nice. It's located next to sonic and DQ with a McDonald's nearby. Good location..
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酒店回复: Dear Pom2642BG, Thank you for sharing your positive experience! We're thrilled to hear you enjoyed your clean, comfortable room and appreciated the convenient location. Your feedback about the A/C and the remodeling efforts is valuable, and we're glad that you found the parking lot accommodating. We look forward to welcoming you back on your next visit! Warm regards, Guest Relations Specialist
1.0分
商务出差
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Communication/customer service
None existent. Management barely speaks English.
Room smelled like a 50 year old closet, sheets dirty!
Only stayed here cause it was closest to work
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酒店回复: Hi Pedro,Thank you for taking the time to leave your feedback. We’re truly sorry to hear about your disappointing experience, and we appreciate you bringing these issues to our attention.We apologize for the condition of your room and any cleanliness concerns you encountered—this is not the standard we strive to uphold, and we are reviewing this with our housekeeping team to ensure it’s addressed immediately. A clean, fresh-smelling room is a basic expectation, and we regret that we fell short.We’re also sorry to hear that you had difficulty communicating with our staff. Clear and helpful communication is essential to good service, and we’ll be working with our team to improve in this area so all guests feel supported and understood during their stay.
1.0分
商务出差
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The plumbing to the shower was not even installed in some cases. Other items in the shower the hardware rusted through and did not allow the items to stay in place. Definitely a hazard to anyone who uses it. The hair dryer supplied was not functional and was sticky to the touch. Sanitary and cleaning of room was nonexistent. The room was gross. I selected this place because of the ******* ratings which was not actual in comparison to the hotel. Like they had someone send in a bunch of good reviews so their review metrics were better. 100 thumbs down on this hotel.
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酒店回复: Hi Andrew! We regret that your experience was deeply disappointing and appreciate you bringing these concerns to our attention. It is unacceptable that the room's cleanliness and functionality did not meet expectations, and the issues with the shower and other amenities are particularly concerning. We take guest feedback seriously and will be addressing these matters with our team to ensure such oversights are rectified. Your frustration with the discrepancy in ratings is understood, and we are committed to improving so future stays better reflect the standards you expected.
1.0分
其他
Never got my room and got charged
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酒店回复: Hi Aaron,Thank you for sharing your experience. We’re sorry to hear about the issue with your reservation. We take matters like this seriously, and we will investigate further. We appreciate your feedback and hope to resolve this promptly.
1.0分
情侣出游
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1. Light switch just inside exit door did not have a cover, wires were exposed! Shock hazard.
2. It was a Non-smoking room, bedspread had numerous (more than 10) burn holes.
3. Tub drain was plugged with all sorts of hair, soap, etc. During shower, water was ankle deep.
4. Shower safety grab rail was loose and pulled away fro the shower wall.
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酒店回复: Hello albert, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us and has been shared with the relevant departments for further inspection and improvements. Guest safety and comfort are our top priorities, and we appreciate you bringing these matters to our attention. Please rest assured that we are addressing these issues promptly to ensure a better experience for our future guests.
4.0分
家庭亲子
Crazy getting in and out of parking lot w all construction, the toilet was ultra low, not a fan of soft water, but surprisingly quiet.
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酒店回复: Hi Martha! Thank you for your feedback! We understand that the ongoing construction and some of the room features may have impacted your experience. We're glad to hear the noise levels were not a concern and appreciate you pointing out areas for improvement. Your comments are helpful, and we'll work to make future stays more comfortable.
1.0分
其他
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Gross
This was the most horrible place. Definitely would not recommend but I guess for a small town there wasn’t a choice. But at least take pride in your place
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酒店回复: Hi Monique,We're sorry to hear that your experience at our place fell short of your expectations. Your feedback is important to us, and we apologize for any disappointment or inconvenience you may have encountered during your stay. We will take your comments into consideration as we work to improve and enhance our services. We appreciate your feedback and hope to have the opportunity to better serve you in the future.
2.0分
家庭亲子
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The property is very old and though the room had been painted and was clean, the sink was cracked and the bathtub had no stopper. It is dark, lots of road construction (not their fault). The staff was very pleasant and accommodating.
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酒店回复: Hi Fawn,Thank you for your feedback. We apologize for any inconvenience caused by the age of our property and the issues you encountered with the sink and bathtub. Your comments are valuable to us, and we will work diligently to address these concerns and improve our facilities. We appreciate your kind words about our staff's friendliness and accommodation. If you choose to stay with us again in the future, we will strive to ensure a more enjoyable experience for you.
Gave it a shot
Room reeked of cigarette smoke, towels were yellowish. Could not get TV to work. Sheets were discolored. Shady guests lingered outside.
Noisy neighbors within the motel. The bed covers had burn holes in it.
It's been remodeled and was a nice room. I would stay there again. A/C was cold. The room was clean and the beds were very comfortable. They were painting and the parking lot was nice. It's located next to sonic and DQ with a McDonald's nearby. Good location..
Communication/customer service
None existent. Management barely speaks English.
Room smelled like a 50 year old closet, sheets dirty!
Only stayed here cause it was closest to work
The plumbing to the shower was not even installed in some cases. Other items in the shower the hardware rusted through and did not allow the items to stay in place. Definitely a hazard to anyone who uses it. The hair dryer supplied was not functional and was sticky to the touch. Sanitary and cleaning of room was nonexistent. The room was gross. I selected this place because of the ******* ratings which was not actual in comparison to the hotel. Like they had someone send in a bunch of good reviews so their review metrics were better. 100 thumbs down on this hotel.
Never got my room and got charged
1. Light switch just inside exit door did not have a cover, wires were exposed! Shock hazard.
2. It was a Non-smoking room, bedspread had numerous (more than 10) burn holes.
3. Tub drain was plugged with all sorts of hair, soap, etc. During shower, water was ankle deep.
4. Shower safety grab rail was loose and pulled away fro the shower wall.
Crazy getting in and out of parking lot w all construction, the toilet was ultra low, not a fan of soft water, but surprisingly quiet.
Gross
This was the most horrible place. Definitely would not recommend but I guess for a small town there wasn’t a choice. But at least take pride in your place
The property is very old and though the room had been painted and was clean, the sink was cracked and the bathtub had no stopper. It is dark, lots of road construction (not their fault). The staff was very pleasant and accommodating.