酒店回复: Hello Isabel, Lamentamos mucho que su experiencia no haya sido satisfactoria. Agradecemos que nos haya informado sobre estos problemas, y trabajaremos para mejorar la limpieza y el ambiente de nuestras habitaciones. Esperamos tener la oportunidad de ofrecerle una mejor experiencia en el futuro.
4.0分
其他
原文
翻译提供方：Google
房间漂亮、宽敞、干净。
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酒店回复: Thank you for the great rating! We're glad to hear you enjoyed the spacious, clean room. We look forward to welcoming you back again.
4.0分
朋友出游
原文
翻译提供方：Google
不错的酒店，价格不错
5.0分
商务出差
原文
翻译提供方：Google
当我在楚江时我总是会来的一个地方
这是我经常来的地方，所以很舒适，感觉就像美国的家。
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酒店回复: Hello,Thank you for your stay with us and for taking the time to share your review! We are very pleased that you enjoyed your stay and we are always glad to see our returning guests! We look forward to seeing you again in the future and we always wish you safe and happy travels!
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Hello, Thank you so much for the 10 out of 10 rating! We're happy to hear that you had a great stay and hope to see you again soon!
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello, Thank you for your feedback. We apologize that we did not meet your expectations. We hope to welcome you back in the future for a better experience
3.0分
商务出差
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It was convenient at the time but never again. I got the 3rd floor with the bleach stains other reviews talked on. The door to my bathroom did not close. The coffee maker in the room was dirty. You could tell by the stains on the inside of it. Found a vitman under my chair a stain on my sheets. So the cleanliness was very questionable. The elevators did not get cleaned on my stay saw the same stain up until my leave. Food dried up in the 2nd elevator.
Breakfast was not it. Im vegetarian and I didnt see much to my stomache looking at the options but the eggs and they tasted like rubber.. The staff upfront was great though.
5.0分
商务出差
Staff was super friendly and helpful. Rooms was cleaned, outside nice and clean, nice gym and breakfast was great.
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酒店回复: Hello, Thank you for the wonderful feedback! We're thrilled to hear you enjoyed the friendly service, clean rooms, and our amenities. We appreciate your kind words and look forward to your next visit!
2.0分
情侣出游
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We arrived Thurs. night. They put us in a room to small for 2 queen size beds. One bed was up against the air conditioner. We noticed alot of ants crawling on the floor as well as a large gape between the wood floor slates. Fri. left for the day came back later. Towels replaced. No beds made or room picked up. Left Sat. for the day, room had not been touched, our dirty towels and garbage still there, ants were worse. Went to front desk to complain , he said we and 3 others did not get room cleaned This was room 107. He moved us to Room 209. Room much larger to accomadate 2 queen beds. Return Sun. still no one touched the room. Dirty towls still on floor, beds not made still had garbage. Came back Mon. still the same situation. We left Tues. Morning. For the price of this hotel we were very disappointed. They just did not attend to the cleaning of rooms. For the money go else where.
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酒店回复: Hello, Thank you for the wonderful feedback! We're thrilled to hear you enjoyed the friendly service, clean rooms, and our amenities. We appreciate your kind words and look forward to welcoming you back in the future.
3.0分
其他
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Just ok
It was just ok. Some of the staff were really weird. I needed to call front desk, but there wasn’t a cord in the phone. There was long hair on the bathroom wall, and the toilet seat needs to replaced like yesterday. This place is a lot different from when I stayed before. New ownership maybe.
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酒店回复: Thank you for sharing your honest feedback. I’m sorry to hear your stay fell short of expectations. The issues you experienced with the phone, cleanliness, and bathroom maintenance are not acceptable, and we appreciate you bringing them to our attention so we can address them promptly. We’ll also look into your concerns regarding staff interactions. Your comments help us improve, and we hope to offer you a much better experience in the future.
房间里有香烟味，地毯看起来很脏，我们在浴室里看到了一只蟑螂。我不会再住在那里了。
房间漂亮、宽敞、干净。
不错的酒店，价格不错
当我在楚江时我总是会来的一个地方
这是我经常来的地方，所以很舒适，感觉就像美国的家。
伟大的
好的
It was convenient at the time but never again. I got the 3rd floor with the bleach stains other reviews talked on. The door to my bathroom did not close. The coffee maker in the room was dirty. You could tell by the stains on the inside of it. Found a vitman under my chair a stain on my sheets. So the cleanliness was very questionable. The elevators did not get cleaned on my stay saw the same stain up until my leave. Food dried up in the 2nd elevator.
Breakfast was not it. Im vegetarian and I didnt see much to my stomache looking at the options but the eggs and they tasted like rubber.. The staff upfront was great though.
Staff was super friendly and helpful. Rooms was cleaned, outside nice and clean, nice gym and breakfast was great.
We arrived Thurs. night. They put us in a room to small for 2 queen size beds. One bed was up against the air conditioner. We noticed alot of ants crawling on the floor as well as a large gape between the wood floor slates. Fri. left for the day came back later. Towels replaced. No beds made or room picked up. Left Sat. for the day, room had not been touched, our dirty towels and garbage still there, ants were worse. Went to front desk to complain , he said we and 3 others did not get room cleaned This was room 107. He moved us to Room 209. Room much larger to accomadate 2 queen beds. Return Sun. still no one touched the room. Dirty towls still on floor, beds not made still had garbage. Came back Mon. still the same situation. We left Tues. Morning. For the price of this hotel we were very disappointed. They just did not attend to the cleaning of rooms. For the money go else where.
Just ok
It was just ok. Some of the staff were really weird. I needed to call front desk, but there wasn’t a cord in the phone. There was long hair on the bathroom wall, and the toilet seat needs to replaced like yesterday. This place is a lot different from when I stayed before. New ownership maybe.