酒店回复: Dear Iris,Thank you for your feedback. We appreciate you bringing the condition of the hallway floors to our attention. We will work on improving that area to enhance the overall guest experience. We also understand the absence of a pool was a disappointment, and we’ll make sure to communicate this more clearly in the future. We value your comments and hope to provide a better stay next time.Sincerely, Hotel Manager
5.0分
商务出差
原文
翻译提供方：Google
位置非常好
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酒店回复: Dear Carlos,Thank you for your wonderful 5-star review! We’re delighted to hear that our location met your expectations. We strive to provide our guests with both convenience and comfort, and we’re glad to know you enjoyed your stay. We look forward to welcoming you again on your next visit!Sincerely, Hotel Manager
3.0分
家庭亲子
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It was a pretty decent stay. Our room smelled like cat pee as soon as we walked in. I requested some form of air freshener and there was none available. The smell completely permeated the whole room even after candles were lit.
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酒店回复: Dear Guest,We appreciate your feedback and are glad to know your stay was overall decent. We regret the inconvenience caused by the room odor and lack of air freshener availability. Your comments have been shared with our housekeeping team to ensure stronger odor control and better room preparation. We value your input and look forward to providing a fresher and more comfortable experience on your next visit.Sincerely, Hotel Manager
1.0分
商务出差
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I usually have a great experience when i use ******* but this comfort inn was very disappointing. The room i rented i did not get. I rented a king size bed with a jacuzzi in it. They put me in a queen size bed suite without a jacuzzi. The carpets were wet and dirity and the room was so humid that the a/c was not able to help it. We told the hotel staff and the switched rooms but it was the exact same way. The bed was uncomfortable and the pillows were small and not vey comfortable at all. I originally rented for two nights but we check out after the first night. It seemed as if the owner is maintaining this hotel on the cheap. Very disappointing.
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酒店回复: Dear Nicole,Thank you for sharing your detailed feedback. We regret to learn that your experience did not meet expectations, especially with the room assignment, cleanliness, and comfort. Your comments highlight areas where closer attention and investment are needed, from proper upkeep of rooms to ensuring advertised features are delivered. Feedback like yours is very important, as it helps us focus on the improvements necessary to create a better guest experience moving forward. We appreciate your perspective and the time you took to share it.Sincerely, Hotel Management
1.0分
家庭亲子
Would not recommend. Room not cleaned properly, floor dirty, nightstand had something sticky on it, toilet cracked, fire sprinkler was covered with plastic.
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酒店回复: Dear Victoria,Thank you for sharing your experience. We regret to hear that the room did not meet your expectations in terms of cleanliness and condition. The details you mentioned regarding the floor, nightstand, toilet, and sprinkler are being addressed with our housekeeping and maintenance teams. Providing a safe, clean, and comfortable environment is our priority, and your comments highlight areas where we must do better. We appreciate your feedback as it helps us focus on making improvements for future guests.Sincerely, Hotel Manager
1.0分
其他
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We stayed in room 105. The room had a mold odor. The Rep at the front desk opened the room for us and begin spraying something from a spray bottle, I assume to try and block the odor. The bathroom light was horrible so there was a lamp on the counter for extra lighting. All the fixtures had rust stains. The towel rack was hanging from the wall.
When you walk into the hotel it had an ODOR.
This hotel deseves 0 stars.
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酒店回复: Dear Shameka,Thank you for providing your detailed feedback. Our property follows regular maintenance, deep cleaning, and inspection procedures to uphold a comfortable environment for all guests. The concerns you mentioned regarding odor, lighting, and fixture condition will be reviewed with our team to ensure they meet our quality standards. While this does not reflect the experience we aim to deliver, your observations will help us address and improve these areas to maintain a well-kept and welcoming atmosphere.Sincerely, Hotel Manager
2.0分
其他
Hair balls in the shower and tub. Broken mirror in the room side exit doors open
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酒店回复: Dear Francis,Thank you for sharing your rating of 4 out of 10. Your comments regarding the condition of the shower, tub, and mirror point to areas that require immediate attention from our housekeeping and maintenance teams. Guest comfort and cleanliness are central to our standards, and your feedback helps us address these concerns directly. We value your input and will use it to strengthen the overall experience we provide, ensuring greater attention to detail for future stays.Sincerely, Hotel Manager
1.0分
其他
Bed Bugs
Bed bugs in room 323, now having to deal with them at home. I'm furious.
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酒店回复: Dear Jake,Thank you for your feedback. We have taken note of your feedback for further review and investigation.Sincerely, Hotel Management
4.0分
商务出差
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Shining Lights
Overall, the stay was good, it was nice and quiet. Although, with the lights flickering and my room 205 has curtains that do not close and the light from the parking lot shines in, it could have been an excellent stay.
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酒店回复: Dear Carmina,Thank you for your review. We’re glad to hear that you had a quiet and pleasant stay. We apologize for the issues with the flickering lights and the curtains in room 205. We understand how important a restful environment is, and we will address these concerns to improve future experiences. We hope to welcome you again for an even better stay!Sincerely, Hotel Manager
我预订的套房没有了。电视看不了，因为有线电视坏了。制冰机也坏了。再也不会预订这家酒店了。
没有游泳池，走廊的地板很差
位置非常好
It was a pretty decent stay. Our room smelled like cat pee as soon as we walked in. I requested some form of air freshener and there was none available. The smell completely permeated the whole room even after candles were lit.
I usually have a great experience when i use ******* but this comfort inn was very disappointing. The room i rented i did not get. I rented a king size bed with a jacuzzi in it. They put me in a queen size bed suite without a jacuzzi. The carpets were wet and dirity and the room was so humid that the a/c was not able to help it. We told the hotel staff and the switched rooms but it was the exact same way. The bed was uncomfortable and the pillows were small and not vey comfortable at all. I originally rented for two nights but we check out after the first night. It seemed as if the owner is maintaining this hotel on the cheap. Very disappointing.
Would not recommend. Room not cleaned properly, floor dirty, nightstand had something sticky on it, toilet cracked, fire sprinkler was covered with plastic.
We stayed in room 105. The room had a mold odor. The Rep at the front desk opened the room for us and begin spraying something from a spray bottle, I assume to try and block the odor. The bathroom light was horrible so there was a lamp on the counter for extra lighting. All the fixtures had rust stains. The towel rack was hanging from the wall.
When you walk into the hotel it had an ODOR.
This hotel deseves 0 stars.
Hair balls in the shower and tub. Broken mirror in the room side exit doors open
Bed Bugs
Bed bugs in room 323, now having to deal with them at home. I'm furious.
Shining Lights
Overall, the stay was good, it was nice and quiet. Although, with the lights flickering and my room 205 has curtains that do not close and the light from the parking lot shines in, it could have been an excellent stay.