酒店回复: Dear Iris,Thank you for your feedback. We appreciate you bringing the condition of the hallway floors to our attention. We will work on improving that area to enhance the overall guest experience. We also understand the absence of a pool was a disappointment, and we’ll make sure to communicate this more clearly in the future. We value your comments and hope to provide a better stay next time.Sincerely, Hotel Manager
1.0分
家庭亲子
原文
翻译提供方：Google
房间很脏
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酒店回复: Dear Guest,Thank you for taking a moment to share your feedback. We are committed to providing a clean and comfortable stay for every guest, and we regret that your recent experience did not reflect these standards. We have noted your comments and will review them with our housekeeping team to strengthen room inspections. We hope to restore your confidence on a future visit.Sincerely, Hotel Manager
2.0分
其他
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Pool and jacuzzi are closed with a sign that states “closed due allegations “ The whole point of renting this hotel was for a relaxing day at the pool and jacuzzi.Clogged toilet, sewage smell in room when we got here The room was dirty, with dirty dishes in the cabinets and the oven. Ice machines were broken. The spare bed had no Linens or pillows and was dirty with red stains Trash in the trash can in kitchen and on the floor from previous guest, black mold under sink
And carpet was ripped on threshold of bedroom floor causing a tripping hazard. We had to book and stay another night and were charged over 100.$ I won’t stay here again. It’s gross and it’s unhealthy with the black mold. Overheard another guest raising hell over finding a dead rat in the microwave in his room and black mold. I guess I have that to be thankful for, not finding a dead rat in the microwave’.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely appreciate your feedback as it helps us address any areas needing attention. Our team has been immediately notified of the concerns regarding the room condition, pool facilities, and maintenance issues so we can resolve them thoroughly and swiftly. Guest comfort and safety remain our highest priority. We truly hope to have the opportunity to welcome you back for the pleasant stay you deserve.Sincerely, Hotel Management
3.0分
其他
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I had to yell for over 5 minutes to get someone to the front desk to check me in. This was during the day and it looked like I had woken up the front desk associate.
Almost all bathroom tiles were missing the grout in between and moved as you walked on them.
Door looked like someone tried to break in and the top lock was completely missing.
Shower curtain didn’t stay closed as shower rod was bent.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely regret for the long wait at check-in and the unprofessional appearance of the front desk during your arrival. Your concerns about the bathroom tiles, missing grout, unstable flooring, door condition, missing lock, and the bent shower rod are important and will be reported to the maintenance team for immediate attention. Guest safety and comfort are our top priorities, and your input will help us address these issues to improve the experience for future guests.Sincerely, Hotel Management
3.0分
家庭亲子
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The room itself was so rundown I tried to find another hotel but everything was booked so had no choice but to stay.
It was however, clean. So very thankful for that. Never had my room cleaned and stayed for five days so I brought down my towels to the front desk and they happily gave me more.
The body, shampoo and conditioner are in the shower attached to the wall, and they were empty, although I did ask to get refilled, they never were.
Breakfast buffet was wonderful! Grateful for that every morning!
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酒店回复: Dear Guest,Thank you for sharing your detailed experience. We appreciate your gratitude for the cleanliness of your room and the breakfast buffet, as well as your understanding regarding the room condition. It is concerning to hear about the lack of daily housekeeping and the inconvenience with toiletries, and your feedback will be shared with our operations team to improve service consistency. We are grateful for your patience and hope to deliver a more fully satisfying stay in the future.Sincerely, Hotel Manager
3.0分
家庭亲子
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It was a pretty decent stay. Our room smelled like cat pee as soon as we walked in. I requested some form of air freshener and there was none available. The smell completely permeated the whole room even after candles were lit.
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酒店回复: Dear Guest,We appreciate your feedback and are glad to know your stay was overall decent. We regret the inconvenience caused by the room odor and lack of air freshener availability. Your comments have been shared with our housekeeping team to ensure stronger odor control and better room preparation. We value your input and look forward to providing a fresher and more comfortable experience on your next visit.Sincerely, Hotel Manager
1.0分
商务出差
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I usually have a great experience when i use ******* but this comfort inn was very disappointing. The room i rented i did not get. I rented a king size bed with a jacuzzi in it. They put me in a queen size bed suite without a jacuzzi. The carpets were wet and dirity and the room was so humid that the a/c was not able to help it. We told the hotel staff and the switched rooms but it was the exact same way. The bed was uncomfortable and the pillows were small and not vey comfortable at all. I originally rented for two nights but we check out after the first night. It seemed as if the owner is maintaining this hotel on the cheap. Very disappointing.
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酒店回复: Dear Nicole,Thank you for sharing your detailed feedback. We regret to learn that your experience did not meet expectations, especially with the room assignment, cleanliness, and comfort. Your comments highlight areas where closer attention and investment are needed, from proper upkeep of rooms to ensuring advertised features are delivered. Feedback like yours is very important, as it helps us focus on the improvements necessary to create a better guest experience moving forward. We appreciate your perspective and the time you took to share it.Sincerely, Hotel Management
2.0分
其他
The carper smells really bad, lot of creepy sounds at night. Never stay here again
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酒店回复: Dear Guest,Thank you for sharing your concerns. We regret that the carpet odor and nighttime noises affected your experience. Guest comfort and a peaceful environment are very important to us, and we will investigate these issues promptly to improve the stay for future guests. Your feedback is valued and helps us maintain better standards moving forward.Sincerely, Hotel Manager
1.0分
家庭亲子
Would not recommend. Room not cleaned properly, floor dirty, nightstand had something sticky on it, toilet cracked, fire sprinkler was covered with plastic.
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酒店回复: Dear Victoria,Thank you for sharing your experience. We regret to hear that the room did not meet your expectations in terms of cleanliness and condition. The details you mentioned regarding the floor, nightstand, toilet, and sprinkler are being addressed with our housekeeping and maintenance teams. Providing a safe, clean, and comfortable environment is our priority, and your comments highlight areas where we must do better. We appreciate your feedback as it helps us focus on making improvements for future guests.Sincerely, Hotel Manager
我预订的套房没有了。电视看不了，因为有线电视坏了。制冰机也坏了。再也不会预订这家酒店了。
没有游泳池，走廊的地板很差
房间很脏
Pool and jacuzzi are closed with a sign that states “closed due allegations “ The whole point of renting this hotel was for a relaxing day at the pool and jacuzzi.Clogged toilet, sewage smell in room when we got here The room was dirty, with dirty dishes in the cabinets and the oven. Ice machines were broken. The spare bed had no Linens or pillows and was dirty with red stains Trash in the trash can in kitchen and on the floor from previous guest, black mold under sink
And carpet was ripped on threshold of bedroom floor causing a tripping hazard. We had to book and stay another night and were charged over 100.$ I won’t stay here again. It’s gross and it’s unhealthy with the black mold. Overheard another guest raising hell over finding a dead rat in the microwave in his room and black mold. I guess I have that to be thankful for, not finding a dead rat in the microwave’.
I had to yell for over 5 minutes to get someone to the front desk to check me in. This was during the day and it looked like I had woken up the front desk associate.
Almost all bathroom tiles were missing the grout in between and moved as you walked on them.
Door looked like someone tried to break in and the top lock was completely missing.
Shower curtain didn’t stay closed as shower rod was bent.
The room itself was so rundown I tried to find another hotel but everything was booked so had no choice but to stay.
It was however, clean. So very thankful for that. Never had my room cleaned and stayed for five days so I brought down my towels to the front desk and they happily gave me more.
The body, shampoo and conditioner are in the shower attached to the wall, and they were empty, although I did ask to get refilled, they never were.
Breakfast buffet was wonderful! Grateful for that every morning!
It was a pretty decent stay. Our room smelled like cat pee as soon as we walked in. I requested some form of air freshener and there was none available. The smell completely permeated the whole room even after candles were lit.
I usually have a great experience when i use ******* but this comfort inn was very disappointing. The room i rented i did not get. I rented a king size bed with a jacuzzi in it. They put me in a queen size bed suite without a jacuzzi. The carpets were wet and dirity and the room was so humid that the a/c was not able to help it. We told the hotel staff and the switched rooms but it was the exact same way. The bed was uncomfortable and the pillows were small and not vey comfortable at all. I originally rented for two nights but we check out after the first night. It seemed as if the owner is maintaining this hotel on the cheap. Very disappointing.
The carper smells really bad, lot of creepy sounds at night. Never stay here again
Would not recommend. Room not cleaned properly, floor dirty, nightstand had something sticky on it, toilet cracked, fire sprinkler was covered with plastic.