酒店回复: Hello Guest, We regret that your reservation was not checked in properly and, as a result, your room was not serviced as expected. This is not the level of service we strive to provide, and I truly understand how frustrating this must have been.Please know that we are addressing this matter with our front desk and housekeeping teams to ensure this does not happen again. Your comfort and satisfaction are our top priorities, and we are committed to learning from this and making improvementsWe look forward to welcoming you back with better circumstances. Once again, thanks for choosing us!
4.0分
其他
客房不是每天清潔，有需求才會清潔。
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酒店回复: Thank you for your feedback and We are glad that you had a wonderful stay with us. We hope to see you next time
3.0分
家庭亲子
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The room was just okay. It wasn’t fully clean when we walked in, hair in the sink and on the floor around the sink… not just a couple either, quite a bit. There was also something mildewy growing on the bathroom wall behind the toilet. The remote didn’t work for one of the TV’s and Maintenance had to come fix it, then our room keys kept de-programming. Of 3 keys, by the end of the trip only one worked. Super frustrating, but nothing we could do about it except go back down to the front desk to have them reprogrammed again.
Just not what we’re used to. Also, there’s a $10/day parking fee that they don’t tell you about, so we ended up paying more than we originally thought we were.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback, and I sincerely apologize for the issues you experienced during your stay with us. This is certainly not the level of cleanliness, comfort, or convenience we aim to provide.I’m very sorry to hear that your room was not fully clean upon arrival and that you encountered hair in the bathroom as well as mildew on the wall. We take these matters seriously, and I’ve already shared your comments with our housekeeping leadership team so we can address this immediately with the staff and ensure proper inspections are being completed.I also apologize for the inconvenience with the TV remote and the room keys repeatedly deactivating. While I’m glad our maintenance team was able to assist, I understand how frustrating it must have been to return to the desk multiple times. We will be reviewing the lock system on that room to prevent this happening again.Regarding the parking fee, I’m sorry this wasn’t clearly communicated at the time of booking or check-in. We strive to make all charges transparent, and I will make sure the team reinforces this information going forward.We truly appreciate you bringing these concerns to our attention. Your experience is not reflective of our standards, and we would like the opportunity to make this right. Please call the hotel directly, and we'd be more than happy to discuss the options.Thank you again for your feedback, and we hope you will give us another chance to provide you with a much better experience.- Homewood Suites Management
5.0分
情侣出游
Room was spacious. Cleaning is done every other day. Enjoyed breakfast. Make your own waffles, sausage, eggs, potatoes and more. Friendly staff.
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酒店回复: Hello, Thank you for taking the time to complete our survey and share your feedback. We truly appreciate your time and input, as it helps us continue improving our service and guest experience. Thank you Management Team
4.0分
家庭亲子
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Clean room, courteous staff.
House keeping was not very responsive - we asked for a water kettle and never got it. Also we wanted our room cleaned and beddings changed after our first night but was told house keeping was only every other day. Since we booked only two nights, we went went without having any.
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酒店回复: Thank you for sharing your feedback. We’re glad you found the room clean and our staff courteous. We’re truly sorry for the delay in housekeeping service and for not receiving the water kettle as requested. Your comments will be shared with our team to ensure better communication and service moving forward. We appreciate your understanding and hope to have the chance to serve you better next time.Warm regards,Homewood Suites by Hilton
2.0分
家庭亲子
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That’s ridiculous you have to pay the parking fee…
Should hire more professional team at the front desk, the front desk person is a face of a whole hotel. If someone greets you kindly and nicely the whole stay would be pleasing, otherwise you would want to leave the space right away..
The breakfast ladies were very nice and polite.
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酒店回复: Thank you for your feedback. We’re sorry to hear about your experience at the front desk and appreciate your comments. We’ll be sure to share your kind words with our breakfast team and work on improving our guest service overall.
5.0分
家庭亲子
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We checked in after 12am and the front desk person was exceptional in her welcoming manner and friendliness!
Only issue was that under the kitchen sink had a full garbage bin from previous occupants - it didn’t bother me at all but other guests may be put off by it.
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酒店回复: Hello,Thank you for sharing your feedback! We’re so glad to hear our front desk team provided a warm and friendly welcome during your late-night arrival. We also appreciate you bringing the housekeeping oversight to our attention — we’ll address it with our team to ensure it doesn’t happen again.We truly appreciate your understanding and look forward to welcoming you back soon.Thank youManagement Team
服务贴心，环境、卫生都不错，设施有点老了。居家旅行𣎴错，房间都是套间！
很不错的入住体验
酒店环境非常好，房间设施整洁且状态良好。个人认为是来西雅图旅游或商务的最佳选择之一，推荐！
我不推荐这家酒店。设施和位置都很不错，房间宽敞且相当新。然而，我们入住时没有检查房间：马桶和洗手池堵塞了，垃圾桶也没清理。前台人员不太礼貌，也没有为这些问题道歉。我们住了三天，他们竟然忘了打扫房间和更换毛巾。总而言之，这次住宿体验并不愉快。
客房不是每天清潔，有需求才會清潔。
The room was just okay. It wasn’t fully clean when we walked in, hair in the sink and on the floor around the sink… not just a couple either, quite a bit. There was also something mildewy growing on the bathroom wall behind the toilet. The remote didn’t work for one of the TV’s and Maintenance had to come fix it, then our room keys kept de-programming. Of 3 keys, by the end of the trip only one worked. Super frustrating, but nothing we could do about it except go back down to the front desk to have them reprogrammed again.
Just not what we’re used to. Also, there’s a $10/day parking fee that they don’t tell you about, so we ended up paying more than we originally thought we were.
Room was spacious. Cleaning is done every other day. Enjoyed breakfast. Make your own waffles, sausage, eggs, potatoes and more. Friendly staff.
Clean room, courteous staff.
House keeping was not very responsive - we asked for a water kettle and never got it. Also we wanted our room cleaned and beddings changed after our first night but was told house keeping was only every other day. Since we booked only two nights, we went went without having any.
That’s ridiculous you have to pay the parking fee…
Should hire more professional team at the front desk, the front desk person is a face of a whole hotel. If someone greets you kindly and nicely the whole stay would be pleasing, otherwise you would want to leave the space right away..
The breakfast ladies were very nice and polite.
We checked in after 12am and the front desk person was exceptional in her welcoming manner and friendliness!
Only issue was that under the kitchen sink had a full garbage bin from previous occupants - it didn’t bother me at all but other guests may be put off by it.