There are to many cucarachas en mi cuarto y la alfombra renia un mal olor ..ademas se suente en el hambuendo olor a humedad le reclame por eso y no hicieron nada solo un kiquido barato..nunca limpian y cobran tan caro y pesimo servicio no quede con regresar a ese lugar
3.0分
家庭亲子
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Although the price was very good, but we had some issues in both sides. We, our family we were there for our brothers funeral we had a total of 8 rooms with a total of 18 nights some stayed for 3, 2 or 1 nights. We decided to help out my family by paying all rooms and we know for a fact that we indicated who was checking in and checking out on different days. It took us about 2 hours to get everything done, my mistake was they give me everyone’s room keys I thought I was to give it to everyone my misunderstanding didn’t know since I don’t stay in hotels often, that when they give you the room keys that means you are checked in on that day. Like I said we did indicate check-ins and check outs, their mistake our mistake was taking the keys. So we had to pay for 2 more nights and for 2 rooms. Supposedly the manager said she had to talk to owner and let me know, never got back to me until the last day I checked out I asked if they had resolved the issue and they said they could not refund us those nights even if we didn’t even use the rooms. How sad, there mistake is that WE DID indicate the check ins and outs, our mistake is that we took all keys, but if they would have had a heart and understood what we were going through, burying not just one but two brothers THEY could have honored us those nights if they would have wanted but they didn’t. No heart at this place.
There are to many cucarachas en mi cuarto y la alfombra renia un mal olor ..ademas se suente en el hambuendo olor a humedad le reclame por eso y no hicieron nada solo un kiquido barato..nunca limpian y cobran tan caro y pesimo servicio no quede con regresar a ese lugar
Although the price was very good, but we had some issues in both sides. We, our family we were there for our brothers funeral we had a total of 8 rooms with a total of 18 nights some stayed for 3, 2 or 1 nights. We decided to help out my family by paying all rooms and we know for a fact that we indicated who was checking in and checking out on different days. It took us about 2 hours to get everything done, my mistake was they give me everyone’s room keys I thought I was to give it to everyone my misunderstanding didn’t know since I don’t stay in hotels often, that when they give you the room keys that means you are checked in on that day. Like I said we did indicate check-ins and check outs, their mistake our mistake was taking the keys. So we had to pay for 2 more nights and for 2 rooms. Supposedly the manager said she had to talk to owner and let me know, never got back to me until the last day I checked out I asked if they had resolved the issue and they said they could not refund us those nights even if we didn’t even use the rooms. How sad, there mistake is that WE DID indicate the check ins and outs, our mistake is that we took all keys, but if they would have had a heart and understood what we were going through, burying not just one but two brothers THEY could have honored us those nights if they would have wanted but they didn’t. No heart at this place.