酒店回复: Dear Guest,We are truly sorry to hear about your experience and deeply regret the inconvenience and distress it caused you and your family.We understand how frustrating and disappointing it must have been to arrive and find your reserved room unavailable. Redirecting you to another property was intended as a solution, but clearly it did not meet the standards or comfort you expected—or that we aim to provide.Your comments about the condition of the alternate location are very concerning, and we will be following up directly with the management of that property to understand what went wrong. Above all, the safety and peace of mind of our guests should never be compromised.Please accept our sincere apologies.
1.0分
其他
原文
翻译提供方：Google
超级脏，蟑螂到处爬，房间内外都很脏
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酒店回复: Estimado/a huésped,Lamentamos sinceramente que su experiencia no haya sido satisfactoria. Nos preocupa mucho su comentario sobre la limpieza y la presencia de cucarachas, ya que esto no refleja los estándares que nos esforzamos por mantener.Hemos informado inmediatamente a nuestro equipo de limpieza y mantenimiento para revisar a fondo las habitaciones y áreas comunes, y tomaremos medidas correctivas para evitar que situaciones así se repitan.Agradecemos que nos haya hecho saber estos problemas. Su opinión es muy importante para nosotros y nos ayuda a mejorar. Esperamos que en el futuro nos brinde la oportunidad de ofrecerle una experiencia muy distinta y mucho más positiva.
5.0分
其他
excellent staff in and out. ok towels. great bed. good electric. missing body wash bottle used micro soap. adequate food. quiet and convenient. will return
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酒店回复: Thank you for your detailed feedback. We’re delighted you enjoyed the staff, comfort, and convenience. Your note about the body wash is appreciated, and we look forward to welcoming you back soon
3.0分
其他
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This hotel was just okay. Looked as if closed with all blinds in front closed and was close to dusk. When the lights came on, it was a little better. What most older hotels need to do is spraywash their entrances and all walkways. They are usually disgusting. Also, clean all glass doors used by public
1.0分
家庭亲子
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This was the dirtiest place I’ve ever stayed. The refrigerator was had mold, the bathtub and towels were badly stained, there were beer caps near the microwave, a toilet paper roll left on the floor, and the floor looked like it hadn’t been swept in ages. To top it off, the paint was peeling off the walls.
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酒店回复: We are truly sorry to hear about the condition of your room. Cleanliness is a top priority, and your detailed feedback helps us address these issues immediately with our housekeeping team. Thank you for bringing this to our attention.
酒店员工非常乐于助人，体贴周到。房间打扫得很干净，一进门就让人感觉很温馨。华美达酒店提供早餐，非常方便。酒店地理位置优越，靠近高速公路，方便前往95号公路。性价比很高。
这家酒店简直是垃圾。
房间非常干净，安静舒适。
谢谢
这家酒店的价格还不错，但需要对门进行一些更新
我人生中最糟糕的经历
我人生中最糟糕的经历。首先，接待员把我们送到了5分钟路程外的另一家汽车旅馆，因为我们预订的房间已经没有空房了？！？于是我们到了另一家汽车旅馆（上面提到的Travelodge），灾难就降临了。简直糟透了：窗户坏了，泳池没水，还有一种不安全感……简而言之，简直就是一场噩梦。
为了确保家人的安全，我们不得不在另一家酒店预订房间。
超级脏，蟑螂到处爬，房间内外都很脏
excellent staff in and out. ok towels. great bed. good electric. missing body wash bottle used micro soap. adequate food. quiet and convenient. will return
This hotel was just okay. Looked as if closed with all blinds in front closed and was close to dusk. When the lights came on, it was a little better. What most older hotels need to do is spraywash their entrances and all walkways. They are usually disgusting. Also, clean all glass doors used by public
This was the dirtiest place I’ve ever stayed. The refrigerator was had mold, the bathtub and towels were badly stained, there were beer caps near the microwave, a toilet paper roll left on the floor, and the floor looked like it hadn’t been swept in ages. To top it off, the paint was peeling off the walls.