酒店回复: Dear Guest,We are truly sorry to hear about your experience and deeply regret the inconvenience and distress it caused you and your family.We understand how frustrating and disappointing it must have been to arrive and find your reserved room unavailable. Redirecting you to another property was intended as a solution, but clearly it did not meet the standards or comfort you expected—or that we aim to provide.Your comments about the condition of the alternate location are very concerning, and we will be following up directly with the management of that property to understand what went wrong. Above all, the safety and peace of mind of our guests should never be compromised.Please accept our sincere apologies.
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超级脏，蟑螂到处爬，房间内外都很脏
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酒店回复: Estimado/a huésped,Lamentamos sinceramente que su experiencia no haya sido satisfactoria. Nos preocupa mucho su comentario sobre la limpieza y la presencia de cucarachas, ya que esto no refleja los estándares que nos esforzamos por mantener.Hemos informado inmediatamente a nuestro equipo de limpieza y mantenimiento para revisar a fondo las habitaciones y áreas comunes, y tomaremos medidas correctivas para evitar que situaciones así se repitan.Agradecemos que nos haya hecho saber estos problemas. Su opinión es muy importante para nosotros y nos ayuda a mejorar. Esperamos que en el futuro nos brinde la oportunidad de ofrecerle una experiencia muy distinta y mucho más positiva.
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Worst ever,no hot water in a discusting shower,a.c.made lots of noise but did not blow hard enough to remove the smell of nicotine in the "non smoking room.hypodermic needles in parking lot
酒店回复: Thanks
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商务出差
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Room stunk like smoke, bugs crawling on the floor and refrigerator, stain on mattress covers. Place was very nasty. We did not stay went up the road to another location.
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商务出差
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Walls were disgustingly dirty, there was mold coming through the ceiling in the bathroom and also along the wall above the shower. The floor was covered in dirt. We spotted at least 10 German roaches. Back of door was covered in dirt and grime. Fridge had a horrible smell.
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酒店回复: We’re truly sorry to hear about your experience. Cleanliness is a top priority for us, and we’ve already addressed your comments with our housekeeping and maintenance teams to ensure this doesn’t happen again. Your feedback helps us improve, and we appreciate you taking the time to share it.
酒店员工非常乐于助人，体贴周到。房间打扫得很干净，一进门就让人感觉很温馨。华美达酒店提供早餐，非常方便。酒店地理位置优越，靠近高速公路，方便前往95号公路。性价比很高。
这家酒店简直是垃圾。
房间非常干净，安静舒适。
谢谢
这家酒店的价格还不错，但需要对门进行一些更新
我人生中最糟糕的经历
我人生中最糟糕的经历。首先，接待员把我们送到了5分钟路程外的另一家汽车旅馆，因为我们预订的房间已经没有空房了？！？于是我们到了另一家汽车旅馆（上面提到的Travelodge），灾难就降临了。简直糟透了：窗户坏了，泳池没水，还有一种不安全感……简而言之，简直就是一场噩梦。
为了确保家人的安全，我们不得不在另一家酒店预订房间。
超级脏，蟑螂到处爬，房间内外都很脏
Worst ever,no hot water in a discusting shower,a.c.made lots of noise but did not blow hard enough to remove the smell of nicotine in the "non smoking room.hypodermic needles in parking lot
Room stunk like smoke, bugs crawling on the floor and refrigerator, stain on mattress covers. Place was very nasty. We did not stay went up the road to another location.
Walls were disgustingly dirty, there was mold coming through the ceiling in the bathroom and also along the wall above the shower. The floor was covered in dirt. We spotted at least 10 German roaches. Back of door was covered in dirt and grime. Fridge had a horrible smell.