酒店回复: Hello Maisha,Thank you for sharing your thoughts on your recent stay. We appreciate your feedback, as it helps us understand our guests' experiences better. If you have any specific concerns you'd like to discuss with management, please reach out to them directly. We wish you all the best in your future travels.
1.0分
家庭亲子
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The place was extremely unpleasant. Soon we walked in the smoke smell was extreme, walked in the room it smells like old wet rotten furniture. The couch in there dirty and stinky smell. Bed sheets were torn out. I can’t believe the price I paid for this in such quality. I was not able to breathe well, the amount of dust and debris that was under the bed, unbelievable. It was late night and with children I had no choice sprayed my some of my body spray perfumes, the smell was still strong I called the front desk they do nothing. I couldn’t wait till the next morning to leave this place without of eating anything they offered. Who would eat in such dirty place?
I took pictures of course. Never again!
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酒店回复: Hello Frantz,Thank you for sharing your feedback regarding your recent stay. We take guest comments seriously and will be addressing your concerns with our team to ensure a more pleasant experience for future guests. We understand the importance of a clean and comfortable environment, and your insights will aid us in making necessary improvements. Please reach out to management directly if you wish to discuss your experience further. Your feedback is valued, and we appreciate you taking the time to bring these matters to our attention.
5.0分
其他
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Stopped on trip up north. Room was clean. Bed/bedding were extremely comfortable. Front desk very friendly and helpful. Breakfast good. Kitchen staff cleaning and replenishing often. Safe. Would definitely stay here again.
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酒店回复: Hello Laurre,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the cleanliness of your room, the comfort of the bed, and the friendly service from our front desk team. It's great to know that you appreciated the breakfast and the efforts of our kitchen staff. We look forward to welcoming you back on your next trip up north!
5.0分
其他
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Just what we needed
We needed a place to stay that was convenient to food on our way home from a ten-day trip. This was perfect, and a Smithfield's only two blocks away.
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酒店回复: Hello Dana,Thank you for your feedback! We're glad to hear that our location was convenient for your needs and that you enjoyed being close to local dining options. We hope the rest of your journey home was pleasant. Your insights are valuable, and we appreciate you taking the time to share your experience with us.
5.0分
其他
I Loved My Stay At Comfort Inn. The Staff Was Friendly, The Room Was Clean & Comfy!! It Was Very Quiet & Peaceful
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酒店回复: Hello Khailah,Thank you for sharing your positive experience at Comfort Inn! We’re thrilled to hear that you enjoyed the friendly staff, clean room, and peaceful atmosphere. It’s wonderful to know that your stay was comfortable and restful. We hope to welcome you back for another enjoyable visit in the future!
3.0分
其他
Clean, Great parking
Great parking. Clean room. Comfy bed.
CON only 2 bath towels. I arrived late did not request additonal towels.
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酒店回复: Dear Guest,Thank you for sharing your positive feedback about the parking, room cleanliness, and comfort of the bed. While we’re glad you enjoyed these aspects of your stay, we appreciate your note regarding the number of towels provided. We encourage all guests to reach out during their stay for any additional amenities they may need to ensure maximum comfort. We hope to welcome you back in the future for another enjoyable experience.
2.0分
情侣出游
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I didn’t realize when I booked that they are a pet friendly hotel, that also hosts dog show participants. Our room smelled heavily of bleach. Although at first happy, thinking it was nice and clean, the smell didn’t dissipate, obviously covering something else. The bed was comfortable but the comforter was ripped. We had only one towel. We were exhausted so we didn’t contact the front desk. We should have asked for a new room right off the bat. Very disappointed because the rating for the room was 8.8 and the hotel was 8.4.
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酒店回复: Hello Amy,Thank you for sharing your experience with us. We appreciate your feedback about the room's condition and the issues you encountered. It’s important for us to maintain a comfortable environment, and we will share your comments with the relevant departments for review. We hope you were able to enjoy some positive aspects of your stay despite these challenges. Your insights help us enhance our guest experience moving forward.
5.0分
其他
Nice hotel but kitchen workers need uniforms. Didn’t know if they were staff or random people.
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酒店回复: Hello QuaQuayla,Thank you for your feedback regarding the kitchen staff's appearance. We take guest perception seriously and will consider your comments as we continuously strive to maintain our standards. Your insights are valuable in helping us enhance the overall experience for our guests. We appreciate you taking the time to share your thoughts and hope to welcome you back in the future.
5.0分
其他
Great place to stop for the night. Friendly desk and management. Nice breakfast set up !
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酒店回复: Hello Robert,Thank you for your kind words about our friendly staff and breakfast setup! We’re delighted to hear that you enjoyed your overnight stay. Your feedback encourages us to continue providing a warm and welcoming atmosphere for our guests. We hope to welcome you back for another pleasant experience in the future!
5.0分
家庭亲子
Clean rooms service they were very polite and they were pet friendly. Also is near every all the shopping in restaurants and right at 95.
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酒店回复: Hello Deloris,Thank you for your feedback! We're glad to hear you enjoyed our clean rooms, polite service, and pet-friendly policy. It’s great to know you appreciated our convenient location near shopping and restaurants. We hope to welcome you back for another enjoyable stay in the future when you’re in the area again.
没有意见
The place was extremely unpleasant. Soon we walked in the smoke smell was extreme, walked in the room it smells like old wet rotten furniture. The couch in there dirty and stinky smell. Bed sheets were torn out. I can’t believe the price I paid for this in such quality. I was not able to breathe well, the amount of dust and debris that was under the bed, unbelievable. It was late night and with children I had no choice sprayed my some of my body spray perfumes, the smell was still strong I called the front desk they do nothing. I couldn’t wait till the next morning to leave this place without of eating anything they offered. Who would eat in such dirty place?
I took pictures of course. Never again!
Stopped on trip up north. Room was clean. Bed/bedding were extremely comfortable. Front desk very friendly and helpful. Breakfast good. Kitchen staff cleaning and replenishing often. Safe. Would definitely stay here again.
Just what we needed
We needed a place to stay that was convenient to food on our way home from a ten-day trip. This was perfect, and a Smithfield's only two blocks away.
I Loved My Stay At Comfort Inn. The Staff Was Friendly, The Room Was Clean & Comfy!! It Was Very Quiet & Peaceful
Clean, Great parking
Great parking. Clean room. Comfy bed.
CON only 2 bath towels. I arrived late did not request additonal towels.
I didn’t realize when I booked that they are a pet friendly hotel, that also hosts dog show participants. Our room smelled heavily of bleach. Although at first happy, thinking it was nice and clean, the smell didn’t dissipate, obviously covering something else. The bed was comfortable but the comforter was ripped. We had only one towel. We were exhausted so we didn’t contact the front desk. We should have asked for a new room right off the bat. Very disappointed because the rating for the room was 8.8 and the hotel was 8.4.
Nice hotel but kitchen workers need uniforms. Didn’t know if they were staff or random people.
Great place to stop for the night. Friendly desk and management. Nice breakfast set up !
Clean rooms service they were very polite and they were pet friendly. Also is near every all the shopping in restaurants and right at 95.