酒店回复: Dear Hetri,I appreciate you sharing your feedback following your stay at the Red Roof Inn Lumberton. You expressed that the breakfast was lacking, the shower was outdated and the insect you encountered in the room hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that our Red Roof team works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address the other concerns you mentioned.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof Management RediResponse Specialist
酒店回复: Chère Suzanne,Merci de nous avoir fourni des détails sur votre séjour au Red Roof Inn Lumberton. Je suis ravi de lire vos aimables paroles sur notre emplacement propre. Veuillez accepter nos excuses les plus sincères pour les préoccupations que vous avez décrites concernant les heures de déjeuner et les rénovations. Nous nous efforçons de fournir aux clients tout le confort de la maison afin que vos commentaires soient appréciés et soient pris en considération pour améliorer la qualité de nos services.Nous serions ravis de vous revoir parmi nous à l'avenir pour vous montrer nos progrès positifs pour améliorer votre expérience avec nous.Sincerely ChirellRediResponse Specialist
4.0分
情侣出游
原文
翻译提供方：Google
附近没有出租车或优步。
5.0分
其他
原文
翻译提供方：Google
不错的酒店
4.0分
其他
原文
翻译提供方：Google
没有意见
4.0分
家庭亲子
原文
翻译提供方：Google
接近95
展开
酒店回复: Dear Michel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LUMBERTON. I was happy you ready like that we were close I-95. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
4.0分
其他
原文
翻译提供方：Google
唯一的问题是皂液器
展开
酒店回复: Hello Jacqueline, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
2.0分
情侣出游
展开
The check-in clerk was lovely. The hotel and room is clean but needing repair, everything is old and in need of updating. The breakfast was terrible. There was no breakfast. There was a jug of milk, two different cereals that were stale, mini muffins that tasted odd and waffles. There was any yogurt or fruit, not even banana and apples. This hotel should not advertise as having breakfast. It does not. Not even the coffee was hot. The clerk at reception at breakfast was rude. When I ask for yogurt she said the owner provided breakfast out of the kindness of his heart. When I mentioned they advertise breakfast online. She said she didn’t know about what was advertised online.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lumberton. We're glad you found the check-in clerk lovely. We sincerely apologize for the breakfast experience and the condition of the hotel. We regret to learn that the breakfast did not meet your expectations. Your comment regarding the clerk will be shared immediately with management.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
房间不错，但需要解决小虫子的问题。
房间里有蟑螂。淋浴很旧而且生锈了。
早餐很差。华夫饼台空无一人。只有小松饼和不新鲜的迷你甜甜圈。咖啡加了奶油，装在泡沫塑料杯里。
不推荐
非常脏，墙上有虫子。唯一的优点是床很干净，暖气和房间非常非常吵。午餐没有果汁，没有面包……
我们被告知午餐供应时间是早上 6 点，当早晨到来时，门就关上了，一位路过的女士告诉我们，时间将是早上 6:30 或 6:45 左右……
酒店看起来不大，但很干净，即使翻新一下也很受欢迎。
附近没有出租车或优步。
不错的酒店
没有意见
接近95
唯一的问题是皂液器
The check-in clerk was lovely. The hotel and room is clean but needing repair, everything is old and in need of updating. The breakfast was terrible. There was no breakfast. There was a jug of milk, two different cereals that were stale, mini muffins that tasted odd and waffles. There was any yogurt or fruit, not even banana and apples. This hotel should not advertise as having breakfast. It does not. Not even the coffee was hot. The clerk at reception at breakfast was rude. When I ask for yogurt she said the owner provided breakfast out of the kindness of his heart. When I mentioned they advertise breakfast online. She said she didn’t know about what was advertised online.