酒店回复: Dear Guest,Thank you for sharing your feedback. We are sorry your experience did not meet expectations. We appreciate your comments about the parking and breakfast, and your observations will be used to improve the overall guest experience for future visitors. Hope you will visit again.Sincerely, Hotel Manager
3.0分
商务出差
展开
Okay stay but didn’t feel overly relaxed
Room was mostly clean but the walls, and furnishings seemed a bit neglected. The window AC made the room cool but either the humidity outside or the AC made the sheets feel damp. Overall an okay stay but it seemed a downgrade and true meaning of economy stay with the overall condition of the maintenance of the room and hotel.
展开
酒店回复: Dear Harvey,Thank you for sharing your detailed review. We are glad to hear your stay was comfortable overall, while also noting your concerns about room condition, furnishings, and humidity. Your feedback is valuable and will be reviewed with our team to improve both comfort and maintenance. We hope to welcome you again with a better experience.Sincerely, Hotel Manager
1.0分
朋友出游
展开
I gave this Comfort Inn Montgomery East Carmichael Rd a one star due to their customer service. Each day, I saw myself having to go to the front desk and complain about an issue. My first day, I was put in a room where wires were exposed from a reading light. I was told from the front desk it would be taken care, but nothing happened. I was put in another room which I decided to stay. Unfortunately Unfortunately Unfortunately gother issues came up. I had to informed the front desk about water coming from one of steam tray and waterwas leaking onto the floor at breakfast area. I went back and the water was still there. The next day, had to askk about bowls, following day, not enough breakfast was prepared, the following day no syrup in the dispenser, and the following day no waffle mix in the dispenser. Each day, I felt that the front day didn't take time to check to make sure everything was appropriately ready for their guestd. Not one time did anyone from the management department ever asked I needed anything or if I had any concerns. The housekeepers did take time to see if I need anything. I also, noticed the eating area wasn't kept cleaned after spills. It appeared they waited for houskeeping staff to come in and do the cleaning. The managerial staff needs to take class on how customers should treated when they are at their establishment. I also need to call the front desk and when I went to use phone, no dial tone. I will not be returning to that particular hotel.
展开
酒店回复: Dear Robin,Thank you for taking the time to provide such a detailed account of your stay. We are very sorry to hear about the ongoing issues you experienced and the lack of responsive customer service. The concerns you raised about safety, breakfast service, cleanliness, and lack of management involvement are serious and not reflective of the standards we strive to uphold. Your feedback will be shared with the team for immediate review and corrective action. We hope to have the chance to better serve you in the future.Sincerely, Hotel Manager
4.0分
其他
The breakfast was great! Some minor maintenance issues could be addressed. Overall our stay was pleasant and quiet.
展开
酒店回复: Dear Paul,Thank you for your feedback. We're glad to hear that you enjoyed the breakfast and had a pleasant and quiet stay. We apologize for the minor maintenance issues and will work to address them to improve the guest experience. We appreciate your comments and look forward to welcoming you back soon!Sincerely, Hotel Manager
1.0分
其他
展开
We had bugs in our sofa bed. Contacted the front desk. Told the manager was off and they couldn’t call him at all after hours. And no other rooms. They gave us pledge cleaning spray to the bugs. Entire stay was ruined due to bugs in the room.
展开
酒店回复: Dear Lynajia,We are truly sorry for the unpleasant experience you had with the bugs in the sofa bed and the lack of assistance from our staff. This is not the level of service we strive to provide, and we will investigate this issue thoroughly. We apologize for the inconvenience and frustration it caused during your stay and will take necessary steps to ensure this does not happen again. We hope to offer a better experience in the future.Sincerely, Hotel Manager
1.0分
家庭亲子
展开
We didn't stay here because our reservation had been canceled when You, ******* had to told me it couldn't be canceled then charged me for it!! Very dissatisfied. We had to find a hotel at the last minute-Holiday Inn Express!
展开
酒店回复: Dear Melanie,We’re sorry to hear about the issues with your reservation and the inconvenience it caused. We understand how frustrating this experience must have been and regret that your stay did not go as planned. Your concerns will be shared with the appropriate team for further review and resolution.Sincerely, Hotel Manager
5.0分
朋友出游
The staff was very polite and the hotel and rooms were very clean and spacious.
展开
酒店回复: Dear Lisa,Thank you for your kind feedback. We are so glad to hear that you found the staff very polite and welcoming. It is great to know the hotel and rooms were clean and spacious during your stay. Our team works hard to provide a comfortable and pleasant experience for every guest. We look forward to the opportunity to welcome you again.Sincerely, Hotel Manager
5.0分
其他
Extremely friendly staff, and overly accommodating for a short term reservation! They saved the day!
展开
酒店回复: Dear Richard,Thank you so much for your wonderful feedback! We’re thrilled to hear that our staff went above and beyond to accommodate your short-term reservation and made a positive impact on your stay. It’s always our goal to be helpful and supportive when our guests need us most. We look forward to welcoming you back anytime!Sincerely, Hotel Manager
3.0分
其他
Budget Stay
Looking for a budget hotel on trip to Charleston. With that objective in mind, it was okay. Front desk service was excellent!
展开
酒店回复: Dear Roger,Thank you for sharing your experience. We're happy to hear that the front desk service was excellent. We aim to offer a budget-friendly option for travelers, and it’s great to know we met that need for you. We appreciate your feedback and hope you had a safe and pleasant trip to Charleston!Sincerely, Hotel Manager
1.0分
其他
展开
Unpleasantly surprised
Not what was expected from pictures. Wasn't pleased with the room cleanliness or upkeep definitely needs a remodel free breakfast was the best part had a decent breakfast selection sausage links need to be off the menu. Never again will I stay at a comfort inn because of this one.
展开
酒店回复: Dear Tenishia,Thank you for sharing your feedback. We're truly sorry to hear that the room did not meet your expectations and that the cleanliness and upkeep fell short. We understand how important it is for accommodations to be comfortable and well-maintained. We're glad you enjoyed the breakfast, though we appreciate your suggestion about the sausage links. We value your feedback as it helps us improve, and we hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
Will never at this establishment again
Parking area was ok didn't eat the breakfast.
Okay stay but didn’t feel overly relaxed
Room was mostly clean but the walls, and furnishings seemed a bit neglected. The window AC made the room cool but either the humidity outside or the AC made the sheets feel damp. Overall an okay stay but it seemed a downgrade and true meaning of economy stay with the overall condition of the maintenance of the room and hotel.
I gave this Comfort Inn Montgomery East Carmichael Rd a one star due to their customer service. Each day, I saw myself having to go to the front desk and complain about an issue. My first day, I was put in a room where wires were exposed from a reading light. I was told from the front desk it would be taken care, but nothing happened. I was put in another room which I decided to stay. Unfortunately Unfortunately Unfortunately gother issues came up. I had to informed the front desk about water coming from one of steam tray and waterwas leaking onto the floor at breakfast area. I went back and the water was still there. The next day, had to askk about bowls, following day, not enough breakfast was prepared, the following day no syrup in the dispenser, and the following day no waffle mix in the dispenser. Each day, I felt that the front day didn't take time to check to make sure everything was appropriately ready for their guestd. Not one time did anyone from the management department ever asked I needed anything or if I had any concerns. The housekeepers did take time to see if I need anything. I also, noticed the eating area wasn't kept cleaned after spills. It appeared they waited for houskeeping staff to come in and do the cleaning. The managerial staff needs to take class on how customers should treated when they are at their establishment. I also need to call the front desk and when I went to use phone, no dial tone. I will not be returning to that particular hotel.
The breakfast was great! Some minor maintenance issues could be addressed. Overall our stay was pleasant and quiet.
We had bugs in our sofa bed. Contacted the front desk. Told the manager was off and they couldn’t call him at all after hours. And no other rooms. They gave us pledge cleaning spray to the bugs. Entire stay was ruined due to bugs in the room.
We didn't stay here because our reservation had been canceled when You, ******* had to told me it couldn't be canceled then charged me for it!! Very dissatisfied. We had to find a hotel at the last minute-Holiday Inn Express!
The staff was very polite and the hotel and rooms were very clean and spacious.
Extremely friendly staff, and overly accommodating for a short term reservation! They saved the day!
Budget Stay
Looking for a budget hotel on trip to Charleston. With that objective in mind, it was okay. Front desk service was excellent!
Unpleasantly surprised
Not what was expected from pictures. Wasn't pleased with the room cleanliness or upkeep definitely needs a remodel free breakfast was the best part had a decent breakfast selection sausage links need to be off the menu. Never again will I stay at a comfort inn because of this one.