酒店回复: Dear Uriel,Thank you for your perfect rating! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out. We look forward to welcoming you back soon!Best regards, Hotel Manager
2.0分
朋友出游
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The room was a little shoddy. The coffeemaker didn’t work/missing a part. It was reported but we didn’t get a replacement. The breakfast was adequate but the coffee served was the worst I’ve ever had. There was noise for 24 hrs.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are sorry that certain aspects of your stay, including the room, coffeemaker, and noise, did not meet your expectations. Your feedback helps us address these issues and improve our services. We hope to provide a more comfortable and enjoyable stay in the future.Sincerely, Hotel Manager
3.0分
其他
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Overall it wasn’t a bad stay, but in the first ten minutes in the room we had to kill about 5 bugs, which had us a little worried if there were more we didn’t see.
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酒店回复: Dear Guest,We’re sorry to hear about the bugs you encountered in your room. This is not the standard we strive for, and we appreciate you bringing it to our attention. We’ll address this immediately to ensure a cleaner and more comfortable stay for future guests.Sincerely, Hotel Manager
5.0分
其他
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Good stay
The staff at check in was very friendly amd nice. The hotel is under renovations still but the renovated rooms are nice. They are trying to get things done. It was very quiet place and conveniently located to restaurants, store and the interstate.
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酒店回复: Dear Guest,Thank you so much for your kind and understanding review! We’re glad to hear that you enjoyed the renovated room and found our staff welcoming and the location convenient. We appreciate your patience as we continue to make improvements and look forward to hosting you again soon!Sincerely, Hotel Manager
1.0分
商务出差
The toilet seat was broken, reported but the maintenance guy left.
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酒店回复: Dear Guest,We’re very sorry for the inconvenience with the broken toilet seat. Your feedback is important, and we’ll ensure maintenance addresses this issue promptly to prevent it from happening in the future.Sincerely, Hotel Manager
3.0分
家庭亲子
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The inside of the hotel in the lobby is fine.
We had FIRST room 212 it smelled like urine.
The guy on may 4th was nice enough to give another room.
We opened the window and turn the air on to let the room air out.
Room 216 the couch was dirty, we used 2 sheets to sit on it. Breakfast was small. Nothing special.
Upgrade those couches and all i could think was.
" they'll probably put the same sheets on the. bed
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酒店回复: Dear Guest,Thank you for your honest feedback. We're very sorry to hear about the issues you experienced with both rooms, especially the cleanliness concerns. This is not the standard we strive to uphold, and your comments have been shared with our housekeeping and management teams for immediate attention. We truly appreciate you bringing this to our attention and hope we’ll have the opportunity to provide you with a much better stay in the future.Sincerely, Hotel Manager
4.0分
其他
Overnight stay while on the road. Room quiet and comfortable. Room needs some upgrades, stains on furniture, bathroom door sticks and coming apart.
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酒店回复: Dear Guest,Thank you for your feedback! We're glad you found your room quiet and comfortable during your overnight stay. We appreciate your comments regarding the need for upgrades, including the stains on furniture and the bathroom door. Your insights are valuable to us, and we will address these issues. We hope to see you again for a more improved experience!Sincerely, Hotel Manager
4.0分
朋友出游
local information not avable from staff
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酒店回复: Dear Paul,Thank you for your feedback and kind rating. We are glad you enjoyed your stay overall. We apologize for the lack of local information provided by our staff and will work on improving this service for future guests.Sincerely,Hotel Manager
1.0分
其他
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I was told no rooms was available. Got to the room it was dirty stuffy and the remote didn’t work. The couch was raggedy and had holes in it. Got switched to another room which wasn’t the room type I paid for same problem and the second room had no smoke detector which was a fire hazard.
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酒店回复: Dear Guest,We sincerely apologize for the negative experience you encountered during your stay. Your feedback is incredibly important to us, and we are truly sorry to hear about the issues with the cleanliness, room conditions, and safety concerns regarding the smoke detector.Please know that we take these matters very seriously and will investigate this situation further to ensure it does not happen again. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
一般还可以
好的
The room was a little shoddy. The coffeemaker didn’t work/missing a part. It was reported but we didn’t get a replacement. The breakfast was adequate but the coffee served was the worst I’ve ever had. There was noise for 24 hrs.
Overall it wasn’t a bad stay, but in the first ten minutes in the room we had to kill about 5 bugs, which had us a little worried if there were more we didn’t see.
Good stay
The staff at check in was very friendly amd nice. The hotel is under renovations still but the renovated rooms are nice. They are trying to get things done. It was very quiet place and conveniently located to restaurants, store and the interstate.
The toilet seat was broken, reported but the maintenance guy left.
The inside of the hotel in the lobby is fine.
We had FIRST room 212 it smelled like urine.
The guy on may 4th was nice enough to give another room.
We opened the window and turn the air on to let the room air out.
Room 216 the couch was dirty, we used 2 sheets to sit on it. Breakfast was small. Nothing special.
Upgrade those couches and all i could think was.
" they'll probably put the same sheets on the. bed
Overnight stay while on the road. Room quiet and comfortable. Room needs some upgrades, stains on furniture, bathroom door sticks and coming apart.
local information not avable from staff
I was told no rooms was available. Got to the room it was dirty stuffy and the remote didn’t work. The couch was raggedy and had holes in it. Got switched to another room which wasn’t the room type I paid for same problem and the second room had no smoke detector which was a fire hazard.