Motel had stained sheets and was not so clean. Dead bolt did not work. Microwave plate did not rotate. I'm glad that I had a sheet in my car to use. We didn't complain to the front desk since we were too weary from the drive. The stain was very obvious and should never have been put on the bed. I did tell the front desk when we checked out.
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酒店回复: Hello Lora,Thank you for sharing your feedback regarding your recent stay. We understand that cleanliness and room maintenance are crucial for a comfortable experience. Your concerns about the sheets, deadbolt, and microwave have been noted and will be communicated to the management team for their awareness. We appreciate you letting us know at checkout, and we hope you'll consider staying with us again in the future.
1.0分
商务出差
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Beware if you stay
Hotel is outdated and had bed bugs in the room. Had to ask them to ***** the beds towels outdated. Pillows flat. All stuff is outdated and old
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酒店回复: Hello John, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
2.0分
情侣出游
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We reserved the 'superior king' room. Not sure what was supposed to be 'superior' about it. It reminded me of a motel 6 or super 8 room. Wifi worked ok for our phones. Tv didnt work with the screening services on remote. Or anything else for that matter. We were unable to access anything on the tv. At the lobby, in 1 anteroom, there were boxes & supplies thrown in there. The breakfast that was included seemwd to be cereal or hot rolls that had to be microwaved. Thank goodness there was a chik fil a next door. The man at the front desk hardly spoke. The shower was great, tho!
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酒店回复: Hello June,Thank you for sharing your feedback regarding your recent stay. We're glad to hear you enjoyed the shower, but we'll certainly take note of your comments about the room, breakfast options, and the front desk service. Our goal is to create a welcoming and comfortable experience, and your insights are valuable for our ongoing improvements. We appreciate you bringing these matters to our attention and hope to better meet your expectations in the future.
1.0分
其他
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The first room i had was a smoking room that really smelled. The toilet seat was broken and dirty. I switched rooms. The 2nd was a little better.it smelled better also. But, It also had a broken toilet seat.
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酒店回复: Hello Brandon,Thank you for sharing your experience. We are committed to maintaining high standards for our accommodations and appreciate your feedback regarding the room conditions. Your comments have been noted and will be shared with management to ensure improvements are made. We value your input as it helps us enhance the guest experience moving forward. Thank you for your understanding.
1.0分
其他
The staff was rude even after complaining about smelling sheets. Although they changed the pillow covers, it didn't make a difference.
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酒店回复: Dear Guest,Thank you for sharing your feedback regarding your recent stay. We're sorry to hear that your experience with our staff and the bedding did not meet your expectations. Our team strives to provide a welcoming environment, and we appreciate your comments as they help us to improve. We encourage you to reach out to management for further discussions about your concerns. Your input is valuable to us as we work to enhance our guest experience in the future.
2.0分
商务出差
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Not great at all. The furniture was falling apart. The lamp on the desk was rusty. The overall cleanliness was not great. The water pressure was non existent. There was a crew doing flooring in the building at 10 pm. Lots of noise etc..
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酒店回复: Dear Matt,I appreciate you sharing your feedback following your stay at Red Roof Inn Bowling Green. We are disappointed to hear that your stay fell short of your expectations due to the state of the furniture and water pressure during your stay. We strive to provide guests with all the comforts of home, so we regret that this was your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
3.0分
其他
Room could be better
Queen size bed was a little noisy. Pillows could be thicker and better. Room had an odor. Had to turn on AC and fan in bathroom.
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酒店回复: Hello Raymond,Thank you for sharing your feedback regarding your recent stay. We appreciate your observations about the bed, pillows, and room conditions, as they help us enhance the guest experience. Your comments will be forwarded to our management team for further review. We hope you had a pleasant trip overall and consider staying with us again in the future.
4.0分
其他
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No frills, affordable and pet friendly
No frills and overall decent stay. Smoke alarm started chirping in the morning when the coffee pot was plugged in. The coffee was horrible, but plenty of coffee shops nearby. Close to amenities and easy to get to from the highway.
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酒店回复: Hello Molly,Thank you for sharing your feedback with us. We appreciate your compliments on our convenient location. It's unfortunate to hear about the smoke alarm issue and your coffee experience; we apologize for any inconvenience caused as a result. We strive to provide a comfortable stay for all guests and will address your concerns internally for future improvements.
1.0分
商务出差
This place should be shut down
The rudist people i have ever had to deal with...the employees need training in customer service
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酒店回复: Hello Alonzo,Thank you for sharing your feedback regarding your experience with our staff. We take guest comments seriously, as they help us identify areas for improvement. Your observations have been noted, and we will ensure that the appropriate teams are informed. We appreciate you taking the time to share your thoughts. We strive to enhance our services and provide a better experience for all future guests.
2.0分
其他
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Do what you say
So I had reserved it with pay at site because my intention was to pay with cash when I got there. When I tried to pay they said they had already ran it on the card. I told them that was not my intention but they offered no resolution to fix that. It's a little thing but they still did not go by the booking info.
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酒店回复: Dear Guest, I'm sorry to hear about your experience. We strive to provide excellent service and will address this issue with our team. Your feedback is valuable for us to improve our services. We recommend reaching out to management directly to address any further concerns.
Stained sheet
Motel had stained sheets and was not so clean. Dead bolt did not work. Microwave plate did not rotate. I'm glad that I had a sheet in my car to use. We didn't complain to the front desk since we were too weary from the drive. The stain was very obvious and should never have been put on the bed. I did tell the front desk when we checked out.
Beware if you stay
Hotel is outdated and had bed bugs in the room. Had to ask them to ***** the beds towels outdated. Pillows flat. All stuff is outdated and old
We reserved the 'superior king' room. Not sure what was supposed to be 'superior' about it. It reminded me of a motel 6 or super 8 room. Wifi worked ok for our phones. Tv didnt work with the screening services on remote. Or anything else for that matter. We were unable to access anything on the tv. At the lobby, in 1 anteroom, there were boxes & supplies thrown in there. The breakfast that was included seemwd to be cereal or hot rolls that had to be microwaved. Thank goodness there was a chik fil a next door. The man at the front desk hardly spoke. The shower was great, tho!
The first room i had was a smoking room that really smelled. The toilet seat was broken and dirty. I switched rooms. The 2nd was a little better.it smelled better also. But, It also had a broken toilet seat.
The staff was rude even after complaining about smelling sheets. Although they changed the pillow covers, it didn't make a difference.
Not great at all. The furniture was falling apart. The lamp on the desk was rusty. The overall cleanliness was not great. The water pressure was non existent. There was a crew doing flooring in the building at 10 pm. Lots of noise etc..
Room could be better
Queen size bed was a little noisy. Pillows could be thicker and better. Room had an odor. Had to turn on AC and fan in bathroom.
No frills, affordable and pet friendly
No frills and overall decent stay. Smoke alarm started chirping in the morning when the coffee pot was plugged in. The coffee was horrible, but plenty of coffee shops nearby. Close to amenities and easy to get to from the highway.
This place should be shut down
The rudist people i have ever had to deal with...the employees need training in customer service
Do what you say
So I had reserved it with pay at site because my intention was to pay with cash when I got there. When I tried to pay they said they had already ran it on the card. I told them that was not my intention but they offered no resolution to fix that. It's a little thing but they still did not go by the booking info.