The room was okay. House keeping was on point. The microwave didn’t work and when I brought it to the lady at the front desk attention she acted as if she didn’t care. I asked her to warm up my food since it didn’t work and she got an attitude. The breakfast ******. I will never stay at this location again!
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad housekeeping met your expectations, yet we are truly sorry for the issues with the microwave, breakfast, and the interaction at the front desk. Your feedback is important and will be reviewed carefully to help improve the overall guest experience.Sincerely, Hotel Manager
5.0分
商务出差
It was great we will stay again. Front desk service is excellent. Raquel is the best always friendly and very helpful.
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酒店回复: Dear Guest,Thank you for your wonderful review. We are delighted to hear that your stay was great and that you plan to return. Your kind words about our front desk team mean a lot, and Raquel will be happy to know she made a positive difference. We look forward to welcoming you back with the same warm hospitality.Sincerely, Hotel Manager
4.0分
其他
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The front desk staff was wonderful! The air conditioning in our room was a little loud, but thebed was really comfortable and the room was clean. We would stay there again
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酒店回复: Thank you for your feedback, we will check out that ac in this room. Sorry for the noise. Happy that everything else worked out for you
4.0分
其他
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The staff was vary nice & professional. The sole issue was that the elevator didn’t go up so you had to press down & then get in & then press an upper floor to be able to go up! That was a bit of a pain! Everything else was nice & it was clean & the beds were comfortable.
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酒店回复: Dear Joyll ,Thank you for sharing your thoughtful feedback. It is wonderful to know our professional team, clean spaces, and comfortable beds added ease to your stay. Your note about the elevator is truly appreciated and helps guide future improvements. We value your perspective and look forward to welcoming you again for an even smoother visit.Sincerely, Hotel Manager
4.0分
商务出差
For business, so I’m looking for individual comfort. Away from home to work, definitely want to get off work and feel comfortable. I did.
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酒店回复: Thank you for your response. This was nice to hear, and I will share this in our staff meeting. Hope to see you again soon.
5.0分
其他
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The room door (room 207)was temperamental and nearly impossible to open at times. Fix it or include instructions on where to push/how to open it. Angela at the front desk was great. The room was clean and well prepped. Some protein at the 'continental breakfast' bar is needed. Most all tubs at all hotels/motels need to be replaced with showers even though it is costly. Great TV but the program guides were not populated, so no way to know what is on a channel without tuning to that channel. Good value stay.
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酒店回复: Thank you, Mr. Williams, for your feedback. We will take care of that door and tv issue. Please come stay with us again in the future
4.0分
家庭亲子
Great experience, the only reason I did not give 5 stars is smell. There was a smoke smell.
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酒店回复: Thank you for your score, unfortunately we do have guests that smoke in our hotel. But we do our best to keep a fresh smell. Please come back and visit us soon.
4.0分
其他
Room could use some maintenance but was otherwise clean. Breakfast was mediocre.
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酒店回复: Dear Guest,Thank you for sharing your thoughts. We are glad to hear the room was clean, and we appreciate your feedback about the maintenance and breakfast. Comments like yours help us focus on improvements that matter to our guests. We value your stay with us and hope your next visit feels even more comfortable and enjoyable.Sincerely, Hotel Manager
5.0分
其他
Raquel was especially helpful as she and all the staff are. I have stayed here at least 4 times in rhe last 3 months. I love it
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酒店回复: Thank you for your kind words. I will let Raquel, and the rest of the staff know about your comment. Again, thank you
4.0分
商务出差
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Spark was well located with IHOP and a Chinese buffet across the street. The receptionist was one of the nicest I have ever encountered. She texted me to see if the room was to our liking. It was quiet, even though we were next to the elevator. Bed was comfy. Shower had good hot water. Decent place to stay, and a great value.
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酒店回复: Thank you for your kind words Mr. Joseph. Please come back and see us soon
The room was okay. House keeping was on point. The microwave didn’t work and when I brought it to the lady at the front desk attention she acted as if she didn’t care. I asked her to warm up my food since it didn’t work and she got an attitude. The breakfast ******. I will never stay at this location again!
It was great we will stay again. Front desk service is excellent. Raquel is the best always friendly and very helpful.
The front desk staff was wonderful! The air conditioning in our room was a little loud, but thebed was really comfortable and the room was clean. We would stay there again
The staff was vary nice & professional. The sole issue was that the elevator didn’t go up so you had to press down & then get in & then press an upper floor to be able to go up! That was a bit of a pain! Everything else was nice & it was clean & the beds were comfortable.
For business, so I’m looking for individual comfort. Away from home to work, definitely want to get off work and feel comfortable. I did.
The room door (room 207)was temperamental and nearly impossible to open at times. Fix it or include instructions on where to push/how to open it. Angela at the front desk was great. The room was clean and well prepped. Some protein at the 'continental breakfast' bar is needed. Most all tubs at all hotels/motels need to be replaced with showers even though it is costly. Great TV but the program guides were not populated, so no way to know what is on a channel without tuning to that channel. Good value stay.
Great experience, the only reason I did not give 5 stars is smell. There was a smoke smell.
Room could use some maintenance but was otherwise clean. Breakfast was mediocre.
Raquel was especially helpful as she and all the staff are. I have stayed here at least 4 times in rhe last 3 months. I love it
Spark was well located with IHOP and a Chinese buffet across the street. The receptionist was one of the nicest I have ever encountered. She texted me to see if the room was to our liking. It was quiet, even though we were next to the elevator. Bed was comfy. Shower had good hot water. Decent place to stay, and a great value.