酒店回复: Dear Heidi,Thank you, for your fantastic 10 out of 10 rating! We’re thrilled to hear that the cleanliness of our hotel stood out to you, especially compared to higher-end properties. Your kind words truly mean a lot to our team. While we are a more basic hotel, we’re glad our efforts to maintain a spotless environment made such a strong impression. We appreciate your recommendation and hope to welcome you back soon!Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your stay, including the check-in process and the issues with the elevator. Your feedback regarding the room assignment and the breakfast presentation is invaluable, and we will address these matters with our team to ensure improvements. We also appreciate your comments about the lobby atmosphere and housekeeping service. We strive for a professional environment and will work on enhancing our guest experience. We hope you’ll consider giving us another chance in the future. Your satisfaction is important to us!Sincerely, Hotel Manager
酒店回复: Dear Mary,Thank you for sharing your experience. I sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable, and we'll be addressing these concerns with our management team to ensure improvements are made. We hope you will consider giving us another chance in the future.Sincerely, Hotel Manager.
酒店回复: Dear Tonya,Thank you for the review. We're pleased to hear that you enjoyed our great location near restaurants and access to the expressways and AFB. However, I sincerely apologize for the inconvenience caused by being near the laundry room, as well as the unpleasant smells and heat you experienced on the first floor. Your comments are valuable, and we will address these issues to improve our services. I hope that you will focus on the good things and choose to stay again.Sincerely, Hotel Manager.
酒店回复: Dear Guest,Thank you, Jennifer, for your perfect 10 out of 10 rating! We’re delighted to hear you had a great night’s sleep and appreciated the exceptional cleanliness of your room,right down to the top of the lamp! It’s also wonderful to know our comfy beds and friendly staff helped make your stay enjoyable. We're so glad everything met your expectations and hope to welcome you back again soon.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your concerns. We’re sorry to hear about the difficulties you experienced with your reservation cancellation. We strive to maintain professionalism and understand how frustrating this situation must have been. We appreciate your feedback and will review our policies and communication to improve guest satisfaction.Sincerely,Hotel Manager
酒店回复: Dear Guest,Thank you for your feedback. We apologize for the issues with mold in the shower stall and the unrefilled shampoo. Your comments are invaluable, and we are addressing these concerns with our team to ensure improvements. We appreciate your honesty and hope to provide a better experience on your next visit.Sincerely, Hotel Manager
酒店回复: Dear Curt,We appreciate you bringing these matters to our attention. I am sorry for the negative experience you had due to maintenance concerns of the amenities. We will address these concerns to ensure a safer and more comfortable experience for our future guests. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager.
酒店回复: Dear Hamid,Thank you for your review! It's great to hear that the staff, except for one, were very nice and compassionate and that you felt the security was very good during your stay. However, I apologize for the cleanliness issues you encountered and the elevator not working. We strive to maintain a clean and comfortable environment for our guests, and your comments will be addressed with our team to ensure improvements are made. We request that you give us one more opportunity to be of service to you.Sincerely, Hotel Manager.
干净整洁。
干净、便宜、干净……真的干净！
这家酒店设施简陋，有一些正常的磨损痕迹，但它的干净程度简直让我无法忘怀！！！我从来没有住过如此干净的同档次酒店。事实上，我住过几家四五星级酒店，都没有这家干净！100% 推荐！
不会再住这里了。
抵达后，前台服务员穿着短裤和T恤“迎接”了我们。他意识到我们要入住后，迅速穿上了制服衬衫。
入住时，我们被告知酒店已超额预订。我们被从双人大床房换成了“套房”，套房里有一张特大床和一张折叠沙发床（不太适合一家四口）。由于当时天色已晚，没有其他选择，我们只好接受了。之后，我们被告知电梯坏了，所以我们得提着行李爬三层楼梯，而且还得去洗衣房取折叠床上的被褥。服务员给了我们一堆要洗的衣服，我们便上楼了。
早餐还不错。有些菜品是用加热的盘子盛的，但这意味着鸡蛋和香肠泡在水里（我猜是冷凝水）。看起来不太好吃。
结束一天的活动回来后，我们走进大厅，看到同一位服务员正和另一位工作人员聊天，桌子后面播放着说唱音乐。他们坐在大厅里。我不喜欢把那些关于“**”的音乐放得太大声，以至于我的孩子走过时都能听到。在我看来，这非常不专业。
客房服务人员清空了垃圾，但没有更换垃圾袋。
总的来说，我们很失望。
无论如何都别住这家酒店
我丈夫是截肢者，所以我预订了一间无障碍客房。抵达后，我被告知电梯坏了，无障碍客房在二楼（真的吗？）。我们根本没法把行李搬上两层楼梯。最后，酒店安排我们住在一楼。进房间时，房间里弥漫着一股难闻的气味，看起来也不干净，浴缸里有霉菌，而且我们房间的门锁不上。离开房间时，我仔细检查了一遍门，才发现这些。我们根本没法住在这家酒店。前台工作人员非常友善。我为这家酒店总公司没能提供一个让员工感到自豪的工作场所而感到难过。这家酒店应该彻底消毒翻新。鉴于这家酒店的糟糕状况，我再也不会预订其他Sleep Inn了。一劳永逸！
住宿体验很棒
酒店位置很好，靠近餐厅和高速公路。空军基地。
我唯一的抱怨是我们的房间靠近洗衣房。一楼厢房的气味和温度都不太好，而且我们的空调发出可怕的嘎嘎声，我敢肯定把我们所有的邻居都吵醒了。
一夜好眠
房间非常干净，一点灰尘都没有，就连角落里的灯顶上也没有。（我们只是因为注意到一切都很干净才去看的）。床和枕头都很舒服。工作人员都非常友好。没有任何抱怨。
客服很不友好，好像我们预订第二天就因为无法控制的疾病取消了行程，他们拒绝取消预订，还拒绝退还128美元的预订款。非常不专业
总的来说，住宿体验一般。我给三星算是比较慷慨的了。淋浴间的墙与墙的交接处长满了黑色的霉菌。不像润肤露和护发素，洗发水没有补充。
电梯坏了。室内门坏了。房子周围有很多人在抽**，还有人试图无钥匙跟着我们进门。晚上墙壁摇晃，还发出像地震一样的奇怪声音。
除了一位员工外，其他员工都非常友善热情。安保非常好，但我对该地区的情况不太了解。酒店不太干净，电梯也坏了。