酒店回复: Dear Jonathan, Thank you for reviewing your stay. We are genuinely sorry that your visit did not meet expectations. The comfort and well-being of our guests are of the utmost importance to us, and we regret the challenges you encountered. We appreciate you bringing your concerns about the environment and surrounding conditions to our attention, and we have shared your feedback with our team. Please accept our apologies for any disturbance caused by noise during your stay. We are committed to enhancing the overall atmosphere to provide a more restful experience. Your comments are invaluable, and we look forward to welcoming you back with meaningful improvements in place.Sincerely, Hotel Management
4.0分
其他
Was a very nice choice for the night. Breakfast was basically c but did the trick. Clean and comfortable but somewhat dated. A good value though
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酒店回复: Dear Paul, Thank you for taking the time to share your feedback. We are pleased that your stay was comfortable and that you found the accommodations clean and a good value. Your input regarding the aspects that could be improved is greatly appreciated, as it helps guide our efforts toward continued enhancement. We look forward to the opportunity to host you again at Extended Stay America and provide an even more pleasant and refreshed experience.Sincerely,Hotel Management
2.0分
家庭亲子
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The breakfast was grab & go but it was sad looking few breakfast bars , oatmeal, store muffins. But the worst was the refrigerator was making noises-knocking like - all night. We did not get much sleep. The shower took a long time to get hot, when it did only for a couple of minutes and got cooler and loss pressure, like other rooms must had showers on.
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酒店回复: Dear Barbara, Thank you for taking the time to share your feedback. We are glad you were able to enjoy our grab-and-go breakfast, though we understand it may have felt limited. Your valuable feedback will be shared with our leadership to explore ways to enhance our offerings. Additionally, we are sorry about the issue with the refrigerator and the shower, as we know how important a restful and comfortable stay is. Your comments will be shared with our maintenance team so these matters can be addressed promptly. We truly appreciate your input and hope you will consider giving us another chance to provide a more relaxing and enjoyable stay in the future.Sincerely,Hotel Management
2.0分
其他
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There were stray hairs left on the bed, in the hand towel, and on the shower curtain. Breakfast consisted of packaged mini muffins, plain oatmeal packets, and nutrigrain bars. No coffee maker in the room.
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酒店回复: Dear Kirsten, Thank you for sharing your impressions. We are committed to providing a clean and comfortable environment, and we will address this with our housekeeping team to ensure that proper standards of cleanliness are consistently maintained. In addition, our complimentary grab-and-go breakfast is intended to offer a quick and convenient start to the day. Also, please know that kitchen items are kept at the front desk to maintain cleanliness and are available upon request. Your comments will be shared with our team to enhance the overall guest experience, and we hope to provide a more seamless and enjoyable visit in the future.Sincerely,Hotel Management
3.0分
其他
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When we go to our room, it was dingy, had a sour smell, and the bathroom sink did not drain properly and was full of hair; the whole bathroom did not look clean (the bathtub and toilet looked dirty). We communicated with front desk, to find out there was no one available in maintenance to come to fix the issue. After a while, the clerk came by to offer us another room, which we gratefully accepted. The 2nd room smelled better and looked cleaner...water flowed as it should. One small issue...the fridge and AC were making annoying noises. The clerk was courteous and willing to assist as best she could. Truly appreciate the pointer on where to go for brunch, thank you!
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酒店回复: Dear Lucy,Thank you for sharing your experience with us. We’re glad our front desk team was able to assist you and promptly offer another room to make your stay more comfortable. We truly appreciate your patience and are happy to hear that the second room met your expectations. We also value your kind words about our staff’s willingness to help and provide helpful local tips. Your feedback is important to us, and we look forward to welcoming you back for an even smoother and more enjoyable stay.Sincerely,Hotel Management
4.0分
情侣出游
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The outside property was beautiful, inside was cluttered, boxes and trash everywhere as they were doing a refresh. No signage or apologies for mess. Continental breakfast did not consider any food allergy preferences.
Room was fair, heard barking dogs all night.
2.0分
商务出差
Room is terrible and bathroom toilet leaks and smells constantly. The weekly rate is entirely too e pensive
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酒店回复: Dear Carlos, Thank you for taking the time to share your feedback. We regret the disappointment you experienced with the condition of your room and the bathroom issues. Your concerns will be shared with our team to address maintenance promptly. We also understand your thoughts on pricing and want you to know that we make every effort to keep our rates competitive while providing a comfortable stay. We appreciate your perspective and would welcome the chance to provide you with a better experience on a future visit.Sincerely, Hotel Management
每次住这里都挑不出毛病。前台总是非常乐于助人，也很友善。
有人告诉我别去那里，工作人员很粗鲁，而且房间也不干净。
设施破旧，臭气熏天，维护不善。电器老旧生锈。水龙头里的水是棕色的。地板黏糊糊的，简直恶心。我们因为要去看上大学的女儿，所以只住了一晚，除了这家，其他酒店都订满了。我们早上5点就离开了，因为隔壁房间的噪音和霉味实在让人无法忍受。
长住公寓闻起来就像是别人的长住公寓——一栋破旧的公寓楼。我不确定是霉菌还是附近的沼泽，但住在那里期间我的过敏症非常严重。
邻居们从晚上6点到11点把他们的小狗锁在浴室里，所以我只能听着它们的呜呜呜叫和狂吠。
好的一面是，拐角处有一条铁路小径，你可以沿着小径往两个方向走，呼吸新鲜空气，还能接触昆虫。高速公路出口有一家Pizzeria Uno披萨店，除了一个十字路口外，其他都可以步行，我建议你拼命地跑过去。
Was a very nice choice for the night. Breakfast was basically c but did the trick. Clean and comfortable but somewhat dated. A good value though
The breakfast was grab & go but it was sad looking few breakfast bars , oatmeal, store muffins. But the worst was the refrigerator was making noises-knocking like - all night. We did not get much sleep. The shower took a long time to get hot, when it did only for a couple of minutes and got cooler and loss pressure, like other rooms must had showers on.
There were stray hairs left on the bed, in the hand towel, and on the shower curtain. Breakfast consisted of packaged mini muffins, plain oatmeal packets, and nutrigrain bars. No coffee maker in the room.
When we go to our room, it was dingy, had a sour smell, and the bathroom sink did not drain properly and was full of hair; the whole bathroom did not look clean (the bathtub and toilet looked dirty). We communicated with front desk, to find out there was no one available in maintenance to come to fix the issue. After a while, the clerk came by to offer us another room, which we gratefully accepted. The 2nd room smelled better and looked cleaner...water flowed as it should. One small issue...the fridge and AC were making annoying noises. The clerk was courteous and willing to assist as best she could. Truly appreciate the pointer on where to go for brunch, thank you!
The outside property was beautiful, inside was cluttered, boxes and trash everywhere as they were doing a refresh. No signage or apologies for mess. Continental breakfast did not consider any food allergy preferences.
Room was fair, heard barking dogs all night.
Room is terrible and bathroom toilet leaks and smells constantly. The weekly rate is entirely too e pensive