We had a 2 bedroom suite, perfect space for our family. Close to Camp Lejuene, nice relaxing pool & outdoor spaces. Wonderful complimentary breakfast & many dining options close by.
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酒店回复: It's great to hear that you and your family enjoyed your stay at Staybridge Suites Jacksonville-Camp Lejeune Area! We are so pleased that our two-bedroom suite provided the perfect space for everyone, and that you appreciated our relaxing outdoor areas and wonderful complimentary breakfast.Thank you for highlighting our convenient location close to Camp Lejeune and the many excellent dining options nearby. We hope to welcome you and your family back again very soon for another enjoyable visit!
5.0分
其他
Thanks to the amazing staff for making my second “weeklong” family reunion fantastic!
Amazing surprise with the “happy hour” of food
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酒店回复: It's wonderful to hear that your second family reunion with us was fantastic! We're so glad our amazing team contributed to making your stay special. It's also great that you enjoyed our complimentary Evening Reception!Thank you for choosing Staybridge Suites Jacksonville-Camp Lejeune Area for such an important occasion. We truly appreciate your kind words and look forward to welcoming you and your family back for many more memorable visits!
4.0分
其他
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The room was beautiful and comfortable. We didnt arrive until around 730 pm. We wanted to use the pool but it was closed because they don't have lights. I was kind of bummed because we chose it for a pool.
Breakfast was great!
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酒店回复: It's wonderful to hear you found your room beautiful and comfortable, and that our complimentary breakfast was a highlight of your stay! We truly appreciate your positive feedback.We understand your disappointment regarding the pool. Our outdoor pool is open from 10 AM until dusk, and for the safety of our guests, we do not have lighting for night swimming. We hope you'll have another opportunity to enjoy the pool during warmer hours on a future visit to Staybridge Suites Jacksonville-Camp Lejeune Area.
5.0分
其他
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Great place to stay, we've stayed here multiple times. The only improvements would be to start breakfast a little earlier on the weekends. Would be helpful when you have little ones that are early risers.
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酒店回复: It's wonderful to hear you've had such great stays with us at Staybridge Suites Jacksonville-Camp Lejeune Area, and we truly appreciate your continued loyalty. We're glad you consider us a great place to stay!We certainly understand your feedback about weekend breakfast hours, especially with little ones who are early risers. Your suggestion is valuable to us, and we'll definitely consider it as we always look for ways to enhance our guest experience. We look forward to welcoming you and your family back for another comfortable visit!
5.0分
家庭亲子
Great staff, accomodations, location, amenities & great breakfast! Will definitely book again.
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酒店回复: It's truly wonderful to hear that you had such a positive experience at Staybridge Suites Jacksonville-Camp Lejeune Area! We're delighted you appreciated our staff, accommodations, and amenities. It's especially great that you enjoyed our complimentary breakfast and found our location convenient for your stay.Our team works hard to ensure every guest has a comfortable stay in our all-suite rooms, and your kind words mean a lot to us. We look forward to welcoming you back again soon!
5.0分
家庭亲子
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It was a great location and the two bedroom really gave us space. It also was really nice there was laundry. They even supplied laundry baskets. Breakfast had some great options. I would stay there again!
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酒店回复: Thank you for your wonderful review! We’re so glad to hear that you enjoyed the spacious two-bedroom setup and found the guest laundry, plus the laundry baskets, helpful during your stay! It’s great to know breakfast hit the mark as well! We truly appreciate your kind words and look forward to welcoming you back for another great stay.
3.0分
其他
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This was our second time staying at this property in the last month. The first visit was great with zero issues which is why we booked again. I will say I think it’s poor customer service to try to run the card the morning of your arrival before you even get there. We had plans to use a different card so this messed things up. We arrived a little after 3pm, which was when check in was. Our room was not ready until almost 5pm which was very inconvenient. We wanted to take advantage of the grill station the first night we were there and had gone to the grocery store for that purpose only to run out of propane 20 minutes into cooking. We let the front desk know they were out of propane and were told there was nothing they could do u til maintenance came back in the morning. This experience was much different than the first time and is questioning whether we will stay at a Staybridge again in the future
4.0分
其他
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Mediocre stay
The room was okay- bedroom door didn’t latch, room door kept getting stuck closed from the outside. Two separate stays grouped into one allowed me to stay in the same room. Breakfast is always enjoyable.
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酒店回复: It sounds like your recent stays with us were not as comfortable as they should have been, and we truly apologize for the issues you encountered with your room doors. We appreciate you bringing these concerns to our attention.We're glad to hear that you consistently enjoyed our complimentary breakfast offering.Your feedback is very important to us, and we are looking into these matters to ensure a better experience for all our guests. We hope you might consider staying with us again at Staybridge Suites Jacksonville-Camp Lejeune Area, so we can show you the comfortable stay we strive to provide.
4.0分
其他
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It’s alright
Check in went great, but upon getting to our room, things are very used and worn. Bedroom door doesn’t latch well, couch leans in significantly in the middle, and room door gets stuck sometimes when opening from the outside. Definitely needs some fixing up!
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酒店回复: Thank you for taking the time to share your feedback. While we're glad to hear your check-in experience went smoothly, we're truly sorry to learn that the condition of your room did not meet expectations. We appreciate you pointing out the issues with the bedroom door, couch, and room entry; these are certainly not the standards we aim to uphold. Your comments have been shared with our maintenance team so we can address these concerns promptly. We value your input and hope you'll consider giving us another chance to provide you with a more comfortable stay in the future.
2.0分
其他
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Not so great
We were miserable the whole ti.e because the hotel allowed the kids next door to bounce balls off our walls alll WEEK. The front desk worker was lazy and always sitting on his phone. Washer and dryers were out of service. Just wasn’t great like the first time i stayed.
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酒店回复: Thank you for sharing your feedback. We're truly sorry to hear that your recent stay did not live up to your previous experience with us. It's disappointing to learn about the excessive noise, unresponsive service, and the inconvenience of the laundry facilities being out of order. These are not the standards we strive to uphold, and we sincerely apologize for the disruption and discomfort you experienced. We take your concerns seriously and will address them with our team to ensure improvements are made. We truly value your past loyalty and hope you'll consider giving us another opportunity to provide the quality stay you expected and deserve.
We had a 2 bedroom suite, perfect space for our family. Close to Camp Lejuene, nice relaxing pool & outdoor spaces. Wonderful complimentary breakfast & many dining options close by.
Thanks to the amazing staff for making my second “weeklong” family reunion fantastic!
Amazing surprise with the “happy hour” of food
The room was beautiful and comfortable. We didnt arrive until around 730 pm. We wanted to use the pool but it was closed because they don't have lights. I was kind of bummed because we chose it for a pool.
Breakfast was great!
Great place to stay, we've stayed here multiple times. The only improvements would be to start breakfast a little earlier on the weekends. Would be helpful when you have little ones that are early risers.
Great staff, accomodations, location, amenities & great breakfast! Will definitely book again.
It was a great location and the two bedroom really gave us space. It also was really nice there was laundry. They even supplied laundry baskets. Breakfast had some great options. I would stay there again!
This was our second time staying at this property in the last month. The first visit was great with zero issues which is why we booked again. I will say I think it’s poor customer service to try to run the card the morning of your arrival before you even get there. We had plans to use a different card so this messed things up. We arrived a little after 3pm, which was when check in was. Our room was not ready until almost 5pm which was very inconvenient. We wanted to take advantage of the grill station the first night we were there and had gone to the grocery store for that purpose only to run out of propane 20 minutes into cooking. We let the front desk know they were out of propane and were told there was nothing they could do u til maintenance came back in the morning. This experience was much different than the first time and is questioning whether we will stay at a Staybridge again in the future
Mediocre stay
The room was okay- bedroom door didn’t latch, room door kept getting stuck closed from the outside. Two separate stays grouped into one allowed me to stay in the same room. Breakfast is always enjoyable.
It’s alright
Check in went great, but upon getting to our room, things are very used and worn. Bedroom door doesn’t latch well, couch leans in significantly in the middle, and room door gets stuck sometimes when opening from the outside. Definitely needs some fixing up!
Not so great
We were miserable the whole ti.e because the hotel allowed the kids next door to bounce balls off our walls alll WEEK. The front desk worker was lazy and always sitting on his phone. Washer and dryers were out of service. Just wasn’t great like the first time i stayed.