酒店回复: Thank you for your recent stay at Homewood Suites. We're sorry to see you were unhappy with the service, as guest satisfaction is our top priority. Unfortunately, when rooms are put out of order or we have unexpected extensions, we do have to utilize our accessible rooms. We hope to welcome you back when you're in the area.
酒店回复: Thank you for your recent stay at Homewood Suites, and for the perfect 5/5. Guest satisfaction is our top priority, and we're glad it was achieved with you. We can't wait to welcome you back.
5.0分
家庭亲子
原文
翻译提供方：Google
房间非常宽敞，设施齐全，舒适，交通便利，早餐非常好，种类繁多。
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酒店回复: Thank you for your recent stay at Homewood Suites. Guest satisfaction remains our top priority, so the perfect 5/5 is the highest compliment. We can't wait to welcome you back.
2.0分
其他
原文
翻译提供方：Google
评价过高的酒店
房间不干净
冰箱里没有水或其他饮料
空调坏了。
电视坏了。
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酒店回复: We're sorry to see you were unhappy with your suites. I sincerely apologize for the inconvenience, and really wish you had taken the opportunity to speak with a staff member or member of management during your stay, as we could have helped remedy the situation. We sincerely hope you will consider staying with us in the future.
2.0分
家庭亲子
原文
翻译提供方：Google
我的登记入住非常糟糕，花了一个多小时才办理入住。
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酒店回复: thank you for your recent stay at our hotel. We're sorry to see you ran into issues with your check-in, but glad to see our front desk agent was able to assist with sorting it out. We can't wait to welcome you back.
5.0分
其他
Great stay, very Happy and Relaxing, breakfast was very fresh and delicious....strongly recommend....we will be back.
4.0分
商务出差
It’s a gated property and was pretty clean. The breakfast was good. The only thing that we didn’t like is that the bed was really firm and uncomfortable.
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酒店回复: Thank you for the 8/10 review, and the honest feedback. We sincerely appreciate you choosing our property and look forward to welcoming you back again soon.
5.0分
其他
Nice clean place
Nice clean place. Breakfast was good. Pool was good
5.0分
其他
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Conveniently located and clean
We enjoyed our stay! Our room was really comfortable and spacious. The front desk staff was helpful and check in was quick and easy. The breakfast was good and there was plenty of room to sit. It is conveniently located with restaurants and shopping close by.
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酒店回复: Thank you for your recent stay and for the perfect 10/10 rating. We're glad to see you enjoyed your stay and look forward to welcoming you back when you're in the area again.
4.0分
其他
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Great hotel. Great breakfast. Staff was very friendly. We stayed here for an event in the Woodlands and it was a good location. The only downside was that we were there for 4 days and the housekeeper never cleaned the room. The sign in the room said the room would be cleaned up every other day, but our room was not. Despite that, I would still stay there.
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酒店回复: Thank you for your recent stay, and the 8/10 rating. I'm sorry to see you didn't receive housekeeping and we appreciate you bringing that to our attention. We look forward to welcoming you back when you're in the area so we can earn that perfect 10/10.
尽管我要求他们打扫房间，但他们三天内都没有打扫，也没有补充卫生纸。
我预订了普通单间，但他们给我安排了残疾人专用房。
喜欢这里的一切，唯一的缺点是你肯定能听到隔壁的声音，墙壁似乎有点薄，除此之外，房间很棒，服务很好，我还会再来的！
房间非常宽敞，设施齐全，舒适，交通便利，早餐非常好，种类繁多。
评价过高的酒店
房间不干净
冰箱里没有水或其他饮料
空调坏了。
电视坏了。
我的登记入住非常糟糕，花了一个多小时才办理入住。
Great stay, very Happy and Relaxing, breakfast was very fresh and delicious....strongly recommend....we will be back.
It’s a gated property and was pretty clean. The breakfast was good. The only thing that we didn’t like is that the bed was really firm and uncomfortable.
Nice clean place
Nice clean place. Breakfast was good. Pool was good
Conveniently located and clean
We enjoyed our stay! Our room was really comfortable and spacious. The front desk staff was helpful and check in was quick and easy. The breakfast was good and there was plenty of room to sit. It is conveniently located with restaurants and shopping close by.
Great hotel. Great breakfast. Staff was very friendly. We stayed here for an event in the Woodlands and it was a good location. The only downside was that we were there for 4 days and the housekeeper never cleaned the room. The sign in the room said the room would be cleaned up every other day, but our room was not. Despite that, I would still stay there.