酒店回复: Dear voeun, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
2.0分
情侣出游
原文
翻译提供方：Google
我们隔壁房间的施工从周六早上开始，一直持续到晚上。墙壁震动，噪音很大，卧室里的谈话都很难进行。
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酒店回复: Dear Camille, Thank you for choosing our hotel and letting us know about your stay. We genuinely care about delivering an exceptional experience to all our guests; therefore, we sincerely apologize for the issues you encountered. We appreciate your business and look forward to welcoming you back to our updated hotel.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
房间里有狗，酒店在房间周围放置了 5 个空气清新剂来阻挡气味。承认这是一个问题。无法更换房间
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酒店回复: Dear Shannon, We apologize for the inconvenience caused by the presence of dogs in your room and the use of multiple air fresheners. This is not the level of service we aim to provide. Your comfort is paramount, and we regret that we couldn't offer an immediate solution by changing rooms. Your feedback is valuable, and we will address this issue to ensure a better future experience for all our guests.Sincerely,Hotel Management
4.0分
朋友出游
原文
翻译提供方：Google
与城市隔离
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酒店回复: Dear Daniel, Thank you for your feedback. We appreciate your comments and are glad you enjoyed the peaceful setting of Extended Stay America. We strive to offer a comfortable retreat away from the hustle and bustle of the city. We hope to welcome you back for another tranquil stay in the future.Sincerely,Hotel Management
1.0分
家庭亲子
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had reservations for 2 rooms, clerk only showed 1 room. had to show her my receipt . 1 queen bed and a pull out sofa as we r a family of 6. 1 room did not have anything where the sofa bed should have been. the one that did have the sofa was was stained and filthy! the hotel is run down, smells, someone vomited right outside the front door. not even close to worth the money i spent on these rooms!! never ever again! very disappointing
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酒店回复: Dear Tracey, Thank you for sharing your experience. We understand the challenges you described, including the confusion with room reservations and the overall property condition, which impacted your comfort. Please accept our apologies for the inconvenience this may have caused. Guest comfort and a well-maintained environment are very important, and your observations will be shared with our team. We appreciate your input and hope that future visits will provide a more seamless and enjoyable experience.Sincerely,Hotel Management
1.0分
其他
Terrible experience. Checked in and checked out. Thr smoke detector kept chirping. Room smelled bad. I left.
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酒店回复: Dear Joseph, Thank you for taking the time to share your experience. We sincerely regret that your stay was disrupted by issues with the smoke detector and room condition, as every guest deserves a comfortable and hassle-free visit. While some situations can arise unexpectedly, we understand how frustrating this must have been and apologize for the inconvenience it caused. Your feedback has been shared with our team to help ensure these concerns are addressed promptly and that future stays meet the high standards we aim to uphold. We hope you’ll consider giving us another opportunity in the future, allowing us to provide a smoother and more enjoyable experience.Sincerely,Hotel Management
2.0分
情侣出游
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We were greeted at check-in with a sign that said helping another guest be back soon. It was not soon. The room is tired and dated. There are no washcloths or hand towels in the bathroom. There are no Kleenex in the bathroom. You have to ask for shampoo at the desk. I would have but I was taking a shower at 11 pm and the front desk is gated and locked. Thankful we didn't do a late check in.The TV remote doesn't work.
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酒店回复: Dear margot, Thank you for sharing your experience. We regret the delay you encountered at check-in and the inconveniences within your room. Providing both comfort and convenience is very important to us, and we understand how frustrating it must have been not to have easy access to essentials during your stay. We maintain a limited supply of toiletries at the front desk and encourage guests to bring their preferred personal care items to enhance comfort during extended stays. At Extended Stay Select Suites, a member of our in-house team is always on call each night to assist with time-sensitive needs such as check-ins or key assistance. We value your feedback and hope you will consider giving us another opportunity to provide a stay that feels more seamless and comfortable.Sincerely,Hotel Management
2.0分
其他
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Terrible place. Carpets weee filthy
Most Extended stays have an equipped kitchen with everything you need. This place didn’t even have a coffeemaker in the room. Will never book there again
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酒店回复: Dear Edward, Thank you for taking the time to share your experience. We regret that your stay did not meet expectations and that you were disappointed with the room condition and kitchen setup. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. Additionally, our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and guests have the flexibility to bring or purchase their preferred cookware and dining items from the front desk at a nominal charge. We value your insights, which are instrumental in helping us identify opportunities for improvement. We hope you might consider giving us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
3.0分
其他
Remote didn’t work on tv. Took a 100 hold on my CC still on credit card 48 hours after check out.
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酒店回复: Dear John, Thank you for your valuable feedback. We are sorry for the inconvenience concerning the TV remote during your stay, and appreciate your bringing this matter to our attention. In relation to the deposit, it is important to clarify that a temporary authorization is placed to cover any incidental charges or potential damages related to the guest room. Once your stay concludes, this hold is released, and the processed amount is returned to you within 14 days of departure. We regret any miscommunication regarding this process and strive to maintain transparency by clearly listing all policies on our booking platforms, enabling our guests to make informed decisions. We look forward to welcoming you back in the future.Sincerely,Hotel Management
1.0分
其他
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Make sure you didn't have travel delays...
We never got a chance to stay at the hotel as they would not let us check in since we got stuck with delayed flights and then a wreck on the highway which put us arriving at 4:00 a.m. instead of 7:00 p.m. which was our original arrival time. Even though the bill was already prepaid we were told that after 1:00 a.m. we couldn't check in and we had to wait till the next day. I will say that at least the other extended stay that was down in Warwick had a lady that was super helpful and nice and tried to work with us but they just didn't have the rooms available for us.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We understand how frustrating it must have been to encounter travel delays and arrive much later than expected, only to face check-in restrictions despite a prepaid reservation. We appreciate your kind words about the Warwick team, who did their best to assist you even when rooms were unavailable. Your feedback is very important and will be shared with our team to help improve communication and support for guests experiencing unexpected delays in the future.Sincerely,Hotel Management
预订了一张大床，结果却换成了一张标准双人床。房间看起来很旧，除非付费升级，否则无线网络服务很差。床单很薄，床本身睡起来很不舒服。不推荐。
我们隔壁房间的施工从周六早上开始，一直持续到晚上。墙壁震动，噪音很大，卧室里的谈话都很难进行。
房间里有狗，酒店在房间周围放置了 5 个空气清新剂来阻挡气味。承认这是一个问题。无法更换房间
与城市隔离
had reservations for 2 rooms, clerk only showed 1 room. had to show her my receipt . 1 queen bed and a pull out sofa as we r a family of 6. 1 room did not have anything where the sofa bed should have been. the one that did have the sofa was was stained and filthy! the hotel is run down, smells, someone vomited right outside the front door. not even close to worth the money i spent on these rooms!! never ever again! very disappointing
Terrible experience. Checked in and checked out. Thr smoke detector kept chirping. Room smelled bad. I left.
We were greeted at check-in with a sign that said helping another guest be back soon. It was not soon. The room is tired and dated. There are no washcloths or hand towels in the bathroom. There are no Kleenex in the bathroom. You have to ask for shampoo at the desk. I would have but I was taking a shower at 11 pm and the front desk is gated and locked. Thankful we didn't do a late check in.The TV remote doesn't work.
Terrible place. Carpets weee filthy
Most Extended stays have an equipped kitchen with everything you need. This place didn’t even have a coffeemaker in the room. Will never book there again
Remote didn’t work on tv. Took a 100 hold on my CC still on credit card 48 hours after check out.
Make sure you didn't have travel delays...
We never got a chance to stay at the hotel as they would not let us check in since we got stuck with delayed flights and then a wreck on the highway which put us arriving at 4:00 a.m. instead of 7:00 p.m. which was our original arrival time. Even though the bill was already prepaid we were told that after 1:00 a.m. we couldn't check in and we had to wait till the next day. I will say that at least the other extended stay that was down in Warwick had a lady that was super helpful and nice and tried to work with us but they just didn't have the rooms available for us.