Front desk staff was very friendly. The hallway outside of my room needed vacuuming. Room was adequate and served its purpose.
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酒店回复: Thank you for taking the time to share your feedback regarding your stay with us. We thrilled to hear that our front desk staff was very friendly and that the room was adequate for your needs. We will be sure to pass along your kind words to our team. We want to sincerely apologize that the hallway outside your room needed vacuuming, and we fell short of our usual cleanliness standards. Rest assured that we have addressed this with our housekeeping team to ensure our procedures are followed consistently in all public areas. We appreciate you staying with us.
4.0分
其他
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Room was clean. Definitely a bit dated but had all you would need for a couple of days. I was a little surprised to find the doors locked at 11pm and no way in without staff opening door. I’m sure it a safety procedure.
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酒店回复: Thank you for your review and you taking the time to share your experience with us. We are glad to hear that you found your room to be clean, and it had everything you needed for your stay. We apologize for the surprise and inconvenience you experienced with the doors being locked at 11pm. We understand how frustrating this could be. We would be honored to welcome you back in the future.
4.0分
情侣出游
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Room was clean. Didn’t know why we were assigned a handicap accessible room. Toilet was so short not upgraded to chair height. Otherwise all ok for the price.
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酒店回复: Thank you for your feedback regarding your recent stay. We are glad to hear that you found the room clean and that your overall experience was satisfactory for the price. We apologize for the inconvenience and frustration caused by being assigned a handicap- accessible room and the toilet height not meeting your expectations. We appreciate you staying with us.
4.0分
情侣出游
It was a good stay, very clean. Only complaint was that there was no ice machine.
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酒店回复: Thank you for your review and for choosing to stay with us. We are so glad to hear that you had a good stay and found the hotel to be very clean. We do have an ice machine on the 1st floor and the 2nd floor in the guest laundry. We hope you will give us the opportunity to better serve you and provide a flawless experience the next time your travels bring you to the area.
5.0分
商务出差
Room was clean, comfortable and check in/out was seamless. We loved the breakfast
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酒店回复: Thank you so much for your wonderful review and the 10/10 rating! We are thrilled to hear you found your room clean and comfortable, and that the check -in/out process was seamless. It also makes our day to know you enjoyed the breakfast! We look forward to welcoming you back soon.
5.0分
其他
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I like the staff . They provide us each day with clean towels and took our trash without asking them to . They also cleaned our bathroom daily. I was well satisfied with the workers. They were very polite to us . I will use this place again.
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酒店回复: Thank you so much for taking the time to leave us comments regarding your recent stay with us! I am so glad that you had such a positive experience with our staff. I will be sure to share your kind words with the team, and we look forward to seeing you again!
2.0分
其他
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The first room we had smelled like mold in the bathroom. They gave us another room on the second floor. We unpacked everything and the next morning the air conditioner was not working and the rug on the floor was soaked with water from the air conditioner. Went down to the front desk to let them know and they asked if we would like another room. We had to pack everything back into our bags and ended up on the third floor. This was two days wasted because of water damage and air conditioning issues. I asked if they can give us a discount and they said since we went through ******* there isn’t any thing they can do. I called ******* and they said they would email me in 24-72 hours.
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酒店回复: Thank you for sharing your feedback with us, However I want to apologize from our entire team for not meeting your expectations. We take odor very seriously. We strive to provide comfortable night rest and are disappointed your visit was unsatisfactory from the odor and having to move rooms due to the ac leaking. Rest assured appropriate are being taken to address the problems and prevent future occurrences.
5.0分
家庭亲子
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The only bad thing was that at the front desk they were unable to change our room for one adapted for the handicapped. They said that third-party apps don’t allow anything to be changed.
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酒店回复: Thank you so much for taking the time to leave us comments regarding your recent stay! I would like to apologize for not being able to properly accommodate you in a handicap room. However, after checking our staff notes, it appears that you needed two beds in your room as well as a room adapted for handicap accessibility. Unfortunately, the only handicap rooms on our property have a single king-sized bed in them. Also, we unfortunately run into restrictions when it comes to third party reservations. However, I am glad to hear that you enjoyed the other aspects of your stay and we hope for a chance in the future to host you better!
3.0分
商务出差
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Did not appreciate being so close to the elevator and did NOT like being right next to the mechanical room it caused extra noise in the room and the exorcist green color on some of the walls in my room were NOT very appealing at all. Plus property looked better on the website than in person
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酒店回复: Thank you for sharing your feedback. I want to sincerely apologize for not meeting your expectations unfortunately the room type you booked online is next to the elevator. We currently are doing renovation to our rooms to make the rooms look more comfortable for our guest. We hope we can host you again in the future.
我们飞往北卡罗来纳州的航班取消了。当我们打电话给杰克逊维尔（Jacksonville）前台时，工作人员非常乐于助人，态度也很好。他们帮我们保留了房间，并告诉我们前台会有人值班，所以无论什么时候办理入住都不会有问题。杰克逊维尔分店的员工真的很棒。酒店设施也很好。
Front desk staff was very friendly. The hallway outside of my room needed vacuuming. Room was adequate and served its purpose.
Room was clean. Definitely a bit dated but had all you would need for a couple of days. I was a little surprised to find the doors locked at 11pm and no way in without staff opening door. I’m sure it a safety procedure.
Room was clean. Didn’t know why we were assigned a handicap accessible room. Toilet was so short not upgraded to chair height. Otherwise all ok for the price.
It was a good stay, very clean. Only complaint was that there was no ice machine.
Room was clean, comfortable and check in/out was seamless. We loved the breakfast
I like the staff . They provide us each day with clean towels and took our trash without asking them to . They also cleaned our bathroom daily. I was well satisfied with the workers. They were very polite to us . I will use this place again.
The first room we had smelled like mold in the bathroom. They gave us another room on the second floor. We unpacked everything and the next morning the air conditioner was not working and the rug on the floor was soaked with water from the air conditioner. Went down to the front desk to let them know and they asked if we would like another room. We had to pack everything back into our bags and ended up on the third floor. This was two days wasted because of water damage and air conditioning issues. I asked if they can give us a discount and they said since we went through ******* there isn’t any thing they can do. I called ******* and they said they would email me in 24-72 hours.
The only bad thing was that at the front desk they were unable to change our room for one adapted for the handicapped. They said that third-party apps don’t allow anything to be changed.
Did not appreciate being so close to the elevator and did NOT like being right next to the mechanical room it caused extra noise in the room and the exorcist green color on some of the walls in my room were NOT very appealing at all. Plus property looked better on the website than in person