酒店回复: Thank you so much for your feedback it is very important to us!
4.0分
其他
原文
翻译提供方：Google
好的
酒店回复: Thank you so much for your feed back.
3.0分
情侣出游
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Bed frames old and made loud sounds when you roll over. Shower curtain slips down because support rod was not correctly installed. Floors were slippery maybe because of too much wax. People in room next door were loud and playing music at 5:10 AM on Thanksgiving morning (really?!).
Weird vibes all around.
3.0分
其他
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Room was clean and the staff were friendly. The room is outdated. Everything is as rusty. Anything metal from the bathroom to the lampshade was completely rusted. The bathroom and the walls of the room were in need of a lot of attention.
5.0分
商务出差
My first time in this town . Location excellent . Costumer service amazing . Breakfast excellent.very thank fuel .the best quality service
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your first visit to our town and that our location, costumer service, and breakfast all made a great impression. Our team takes pride in providing excellent hospitality, and your feedback means a lot to us. We truly appreciate you choosing to stay with us and hope to welcome you back again soon!
4.0分
其他
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Would recommend
It was very good, we saw a little "bug" but it was dead and any place can have a bug or two from time to time. Overall very clean, easy access, felt safe, would recommend.
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酒店回复: Thank you so much for your thoughtful review! We're glad to hear that you found the property clean, accessible, and safe, those are all top priorities for us. We truly appreciate your understanding and kind perspective. It means a lot to know you'd recommend us, and we hope to welcome you back again soon!Warm regards,
4.0分
商务出差
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Overall good
Everything was good overall, but the cable was out in the rooms and the side door would not allow re-entry. Cable was fixed by the 2nd night, but the door never was.
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酒店回复: Thank you for your feedback! We're glad to hear that overall your stay was good. We apologize for the inconvenience caused by the cable outage and the side door issue. We're happy the cable was resolved by your second night, but we understand how frustrating the door situation must have been. We’ll be sure to address that with our maintenance team to ensure it's fixed promptly. We appreciate you bringing it to our attention and hope to welcome you back for an even better stay next time.
1.0分
其他
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Gross. Run don't walk away from this establishment
Our hotel stay was awful. Walked into the room, first thing we see are roaches on the wall. Floors were filthy. I took a pic of the bottom of my socks because they are black by walking on the floor. Towels were see through in spots from wear and tear. Again I. Have piictures. Sheets on bed were dirty. Ice machine did not work..
I could go on and on but this was by far the worst experience I have had in a hotel!
1.0分
其他
They need to invest in humidifiers. The room we stayed in was horrible. Had mold, felt sticky, and smelled weird.
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酒店回复: Thank you for sharing your experience. I’m very sorry to hear that the room conditions were not up to standard. The issues you mentioned—especially the presence of mold, humidity, and odor—are absolutely unacceptable, and I apologize for the discomfort this caused during your stay.Your feedback is being taken seriously and has been reported to our maintenance and housekeeping teams for immediate inspection and correction. We’re also reviewing options to improve air quality in our rooms, including the use of dehumidifiers where needed.We appreciate you bringing this to our attention and hope you'll consider giving us another opportunity to provide a much better stay in the future.
3.0分
商务出差
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The room was supposed to be non smoking, it smelled awful upon entry, dope and cigarette odor, my wife and I had to spray and light candles to help with room odor
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酒店回复: Thank you for bringing this to our attention. I sincerely apologize that your room did not meet the non-smoking standards as promised. It's completely unacceptable for any guest to check into a room with lingering smoke or other unpleasant odors.We understand how frustrating and uncomfortable this must have been for you and your wife, and I’m truly sorry that you had to take measures yourself to manage the situation. We are addressing this directly with our housekeeping and maintenance teams to ensure all non-smoking rooms are properly inspected and thoroughly cleaned before check-in.We appreciate your feedback and hope you'll consider giving us another chance to provide a much more comfortable and enjoyable stay in the future.
专业精神
好的
Bed frames old and made loud sounds when you roll over. Shower curtain slips down because support rod was not correctly installed. Floors were slippery maybe because of too much wax. People in room next door were loud and playing music at 5:10 AM on Thanksgiving morning (really?!).
Weird vibes all around.
Room was clean and the staff were friendly. The room is outdated. Everything is as rusty. Anything metal from the bathroom to the lampshade was completely rusted. The bathroom and the walls of the room were in need of a lot of attention.
My first time in this town . Location excellent . Costumer service amazing . Breakfast excellent.very thank fuel .the best quality service
Would recommend
It was very good, we saw a little "bug" but it was dead and any place can have a bug or two from time to time. Overall very clean, easy access, felt safe, would recommend.
Overall good
Everything was good overall, but the cable was out in the rooms and the side door would not allow re-entry. Cable was fixed by the 2nd night, but the door never was.
Gross. Run don't walk away from this establishment
Our hotel stay was awful. Walked into the room, first thing we see are roaches on the wall. Floors were filthy. I took a pic of the bottom of my socks because they are black by walking on the floor. Towels were see through in spots from wear and tear. Again I. Have piictures. Sheets on bed were dirty. Ice machine did not work..
I could go on and on but this was by far the worst experience I have had in a hotel!
They need to invest in humidifiers. The room we stayed in was horrible. Had mold, felt sticky, and smelled weird.
The room was supposed to be non smoking, it smelled awful upon entry, dope and cigarette odor, my wife and I had to spray and light candles to help with room odor