酒店回复: Dear Jay, Thank you for sharing your feedback following your stay at the Red Roof PLUS+ Baltimore-Washington DC/ BWI South. We're sincerely sorry to know that your stay fell short of your expectations due to the encounter that you had with our staff and the insects that you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry and I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and we hope you will give us the opportunity to better serve you at Red Roof in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
酒店回复: Dear Jason, I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ Baltimore-Washington DC/ BWI South. I was saddened to read that your stay fell short of your expectations due to the insects you reported, one working outlet in the room and not being able to get a hold of anyone either by phone or in person. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you the next time you're in the area. Sincerely,MatthewRed Roof Management RediResponse Specialist
2.0分
家庭亲子
原文
翻译提供方：Google
还可以，但是床单不干净，而且对于每晚近 100 美元的价格来说，它并没有提供应有的服务。
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酒店回复: Dear Shamain,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Baltimore-Washington DC/ BWI South. I'm very sorry to hear that your stay did not meet expectations, particularly concerning the condition of the sheets. We are disheartened to hear about your experience.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,DevineRed Roof ManagementRediResponse Specialist
3.0分
其他
原文
翻译提供方：Google
该区域缺失，房间里发现虫子
5.0分
家庭亲子
原文
翻译提供方：Google
我的优质服务
4.0分
其他
原文
翻译提供方：Google
地理位置优越
5.0分
其他
原文
翻译提供方：Google
非常好的清洁
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酒店回复: Hola Ingrid, Gracias por tomarse un momento para compartir la experiencia de su reciente estadía en Red Roof PLUS+ Baltimore-Washington DC/ BWI South. Nos alegra saber que estuvo satisfecho con nuestra limpieza y apreciamos su puntuación de 5/5. Sus comentarios son fundamentales para Red Roof mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes. ¡Gracias de nuevo y esperamos que nos visite nuevamente en su próximo viaje! Atentamente,MateoGestión del techo rojo Especialista en RediResponse
很棒
还行，就是那种很普通的酒店。别像我一样，把它和另一家 Red Roof Inn 搞混了。这家酒店不提供到 BWI 的班车服务。建议旅客预订 BWI 附近的另一家 Red Roof Inn，那家有班车服务。
0 星
房间很脏。房间里到处都是飞来飞去的昆虫，床单上还有污渍。酒店工作人员坐在看不见的地方，却在隔壁房间大声喊叫。太糟糕了
因为有小孩，我们预订了无烟房，但入住期间房间一直弥漫着烟味。空调漏水，地板上积满了水。房间里满是灰尘，床底下还有脏毛巾。
房间里蟑螂成灾，只有一个插座能用，而且停电了。我们尝试了一个小时打电话和亲自联系前台，但办公室里没有人。
还可以，但是床单不干净，而且对于每晚近 100 美元的价格来说，它并没有提供应有的服务。
该区域缺失，房间里发现虫子
我的优质服务
地理位置优越
非常好的清洁