This place is a complete disaster, under “renovations”, lobby was locked, pool drained and the building looked rundown. Would never ever ever recommend this property. Unsafe and unsavoury:
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酒店回复: Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience. Our property is currently undergoing renovations, and while we are working to improve the guest experience, we understand that this can create an inconvenience.The lobby was temporarily locked while the employees are out on the property for safety reasons, and the pool is currently closed for the season, which may have added to the disappointment. We apologize for any frustration this caused.Your comments are very important to us, and we will use them to help improve both our communication and overall guest experience. We appreciate you bringing these concerns to our attention and hope that once renovations are complete, we can provide a much better stay.
1.0分
其他
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We checked in after 10 pm and there was a loud party in the parking lot blaring spanish music.
The lady at the front desk assigned usvroom 251. I requested a downstairs room and she said she couldnt chanege the room because i booked 3rd party. Before i was out the door she was sitting back down messing on hetr phone.
We got to the room to find damage to the door frame and the inside safety lock was broke and non functional. The grab bar in the bathtub was missing, there was some type of white paint or plaster smeared on the inside of the bathroom door, and the cheap plastic toilet seat was loose and did not fit the toilet properly.
I think we were placed in a sub-par room because we booked 3rd party.
I passed this info along to the man at the desk during checkout and he he said he was sorry but really showed no signs of really caring about my concerns.
I am disappointed in Wyndham and have lost confidence in their ability to provide a safe restful experience.
I WILL NEVER STAY AT THIS QUALITY INN AGAIN!
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酒店回复: Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced during your stay.First, we would like to clarify that our property is part of Choice Hotels, not Wyndham. Room assignments—including first-floor requests—are based on availability at the time of arrival and are always first come, first served, regardless of whether a reservation was made directly or through a third party. We apologize if this was not clearly explained at check-in.We are also very concerned to hear about the condition of your room. The damaged door frame, non-functional safety lock, missing grab bar, and bathroom concerns are unacceptable and far below our standards. Your comments have been shared with our maintenance and housekeeping teams so these issues can be addressed immediately.Additionally, we apologize for the noise you encountered in the parking lot and for the lack of attentiveness you felt from our staff. This is not the experience we want for our guests, and we will be reviewing the situation with our team to ensure better service and communication moving forward.Thank you again for bringing these matters to our attention. We appreciate the opportunity to improve and hope you will consider giving us another chance in the future.
1.0分
商务出差
They literally charge you if you want to take your breakfast with you. Dont stay here l, its scammy
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酒店回复: Thank you for sharing your concerns. We’re sorry to hear about your experience with the restaurant’s policy on to-go orders. The breakfast restaurant is independently owned and operated, and they do have their own guidelines and pricing—unfortunately, this includes an additional charge for take-out containers.We completely understand how this can feel frustrating or unexpected, and we appreciate you bringing it to our attention. We will be sharing your feedback with the restaurant’s management so they can review their policy and how it is communicated to guests.Thank you again for your comments.
1.0分
商务出差
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The hotel was old and run down, no water in the pool, ice machine broken, TV didn't work for 2 days, no coffee pot then they brought me one and that one didn't work. Went to the office one morning to get a cup of coffee and the coffee pot was empty. Phone in the room did not work so I had no wake up call. The shower dripped and it was very hard to turn it off. Breakfast was served across the street at a restaurant with a very limited menu. One day I had two eggs one piece of bacon and toast and that's pretty much all they offered. Another day I was 15 minutes late for their cut off for the hotel and they would not serve me unless I paid full menu price. I am a senior citizen and they did not offer me a room on the first floor so I had to walk stairs and the hotel was mostly vacant. Worst experience in my life. Because I went through ******* I could not cancel without penalties.
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酒店回复: Thank you for taking the time to share your experience with us. We are truly sorry to hear about the many issues you encountered during your stay. This is far from the level of comfort and service we want to provide our guests.We apologize for the maintenance concerns, including the TV, ice machine, pool, shower, and in-room amenities not working as they should. We are actively reviewing these items with our maintenance team to ensure they are addressed promptly. We also regret the inconvenience with the morning coffee and the difficulty reaching the front desk due to the phone issue.We understand your frustration regarding breakfast and the limited menu provided by our partnered restaurant, and we will be speaking with their management about the service expectations for our guests. Additionally, we are sorry that a first-floor room was not offered—your comfort and accessibility are important, and we will make sure our team is more attentive to these needs in the future.Thank you again for your feedback. While we regret that your stay did not meet expectations, your comments will help us make the improvements needed to better serve our guests moving forward.
4.0分
其他
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The room was clean and the staff was helpful when the tv wasn’t working. They came promptly and fixed the issue. The breakfast voucher for the restaurant was good.
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酒店回复: Thank you for sharing your experience with us! We’re happy to hear you enjoyed a clean room and that our staff was able to quickly assist with the TV issue. We’re also glad you liked the breakfast voucher at the restaurant. We appreciate you choosing to stay with us and hope to welcome you back again soon!
2.0分
其他
Room smelled musty
Shower head and tub faucet leaked
Ironing board but no iron
There 3 days and no maid service
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酒店回复: Thank you for taking the time to share your feedback. We apologize for the musty odor in the room and for the issues with the shower fixtures. We also regret that an iron was not provided with the ironing board, and that housekeeping service did not reach your room during your stay. We appreciate you bringing these concerns to our attention, and we’ll be reviewing them with our team to ensure improvements are made. We value your business and hope to provide a better experience on your next visit.
1.0分
情侣出游
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The only good thing about this stay was the breakfast at Roxie’s Diner. Our ac was so loud that we couldn’t stand to run it all night. The pillows were flat and very small. The television would not change channels even after changing batteries. It stayed stuck on one channel for 2 days. Our bathtub was dirty and the water would not properly turn off. A couple of the lights in the room didn’t work. It smelled awful. Won’t stay again, but didn’t have another choice. It was non refundable and a busy weekend in town
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酒店回复: Thank you for taking the time to share your feedback. While we’re glad to hear you enjoyed breakfast at Roxie’s Diner, we sincerely apologize for the many issues you experienced during your stay. The concerns regarding the AC noise, pillows, television, bathtub, lighting, and room odor are not reflective of the standards we strive to maintain. Your comments have been shared with our team so we can address these issues promptly and prevent them from happening in the future. We appreciate you bringing this to our attention and regret that your experience fell short of expectations.
酒店位置很好，就在高速公路边上。房间住着很舒服。电视用不了，不过总体来说性价比还是很高的！
设施不多。
房间有股宠物的味道，特别是洗手间 好臭，有点跌眼镜了！！！！
This place is a complete disaster, under “renovations”, lobby was locked, pool drained and the building looked rundown. Would never ever ever recommend this property. Unsafe and unsavoury:
We checked in after 10 pm and there was a loud party in the parking lot blaring spanish music.
The lady at the front desk assigned usvroom 251. I requested a downstairs room and she said she couldnt chanege the room because i booked 3rd party. Before i was out the door she was sitting back down messing on hetr phone.
We got to the room to find damage to the door frame and the inside safety lock was broke and non functional. The grab bar in the bathtub was missing, there was some type of white paint or plaster smeared on the inside of the bathroom door, and the cheap plastic toilet seat was loose and did not fit the toilet properly.
I think we were placed in a sub-par room because we booked 3rd party.
I passed this info along to the man at the desk during checkout and he he said he was sorry but really showed no signs of really caring about my concerns.
I am disappointed in Wyndham and have lost confidence in their ability to provide a safe restful experience.
I WILL NEVER STAY AT THIS QUALITY INN AGAIN!
They literally charge you if you want to take your breakfast with you. Dont stay here l, its scammy
The hotel was old and run down, no water in the pool, ice machine broken, TV didn't work for 2 days, no coffee pot then they brought me one and that one didn't work. Went to the office one morning to get a cup of coffee and the coffee pot was empty. Phone in the room did not work so I had no wake up call. The shower dripped and it was very hard to turn it off. Breakfast was served across the street at a restaurant with a very limited menu. One day I had two eggs one piece of bacon and toast and that's pretty much all they offered. Another day I was 15 minutes late for their cut off for the hotel and they would not serve me unless I paid full menu price. I am a senior citizen and they did not offer me a room on the first floor so I had to walk stairs and the hotel was mostly vacant. Worst experience in my life. Because I went through ******* I could not cancel without penalties.
The room was clean and the staff was helpful when the tv wasn’t working. They came promptly and fixed the issue. The breakfast voucher for the restaurant was good.
Room smelled musty
Shower head and tub faucet leaked
Ironing board but no iron
There 3 days and no maid service
The only good thing about this stay was the breakfast at Roxie’s Diner. Our ac was so loud that we couldn’t stand to run it all night. The pillows were flat and very small. The television would not change channels even after changing batteries. It stayed stuck on one channel for 2 days. Our bathtub was dirty and the water would not properly turn off. A couple of the lights in the room didn’t work. It smelled awful. Won’t stay again, but didn’t have another choice. It was non refundable and a busy weekend in town