酒店回复: Dear Thomas, Thank you for sharing your experience. It's disappointing about the condition you encountered, and it's understandable why you felt the need to leave. Ensuring a clean and welcoming environment is essential; regrettably, this was not your experience. Your feedback will be shared with the team to ensure improvements are made. We hope you might consider giving us another opportunity in the future.Sincerely,Hotel Management
2.0分
商务出差
原文
翻译提供方：Google
Burner 出去了，要求换个房间，但没有空房。没有枕头，要求了但没有枕头
2.0分
其他
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Tried to check in and staff said it was no rooms available. Someone came in right after and checked in with no problem. Room had a weird smell to it and towels was dirty. Didn’t feel clean during my stay. Countertop in bathroom had stains and toilet wasn’t clean.
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酒店回复: Dear Desmond, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during check-in and the concerns regarding the condition of your room. This is not reflective of the standards we strive to maintain. Your comments have been shared with our front desk and housekeeping teams to ensure immediate attention and improvement. Please allow us the opportunity to make this right on your next visit, as your comfort and satisfaction are very important to us.Sincerely,Hotel Management
1.0分
其他
Very bad hotel needs cleaning air is bad matresses in room uncomfortable the whole place needs to be remodeled. Horrible everything.
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酒店回复: Dear Darryl, We sincerely appreciate you sharing your experience with us, and we are truly sorry your recent stay fell short of expectations. Your comfort is very important to us, and we regret the discomfort you encountered with cleanliness and room conditions. Please know your feedback has been shared with our team. We value your input and hope you might consider giving us another opportunity in the future so we can provide the improved and comfortable experience you deserve.Sincerely,Hotel Management
1.0分
其他
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I got to the hotel, stayed for 2 hours and left and did not end up staying the night. Hotel had a smokers smell and I couldn’t take the smell. Took the hotel reservation as a lost.
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酒店回复: Dear Chunna, Thank you for sharing your experience. We’re sorry to hear that the condition of the room did not meet your expectations, and we understand how unpleasant that must have been. Creating a comfortable and welcoming environment is important to us, and it’s clear we fell short in this instance. Your feedback will be shared with the team to help improve future stays. We appreciate you taking the time to share your thoughts and hope you might consider giving us another opportunity to provide a better experience that reflects the standards we strive to uphold.Sincerely,Hotel Management
1.0分
其他
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The elevator, halls and carpet floors were all dirty. Neighbors were loud at 2:00 am. I didn't sleeping until 3:00 am because of the noise.Banging on the wall. The room had a musty smell. Smelled like ammonia.
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酒店回复: Dear Freddy, Please accept our sincere apologies for not meeting your expectations fully. We regret any disappointment you may have regarding the overall environment and the disruptions you encountered during the night. Your feedback will be passed along to the respective teams for attention. We appreciate your patience and hope to have a chance to deliver a much more comfortable stay in the future.Sincerely,Hotel Management
1.0分
其他
I never received a confirmation for this stay and it didn't show up in my trips. I s never went there and should not be charged.
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酒店回复: Dear Dennis, Thank you for bringing this matter to our attention. We are truly sorry for the inconvenience you experienced with your reservation. We understand how concerning it must be not to receive proper confirmation. Please be assured that your feedback has been shared with our management team. Our goal is to ensure transparency and reliability at every stage of the booking. We regret the frustration caused and appreciate the opportunity to improve. We hope to restore your confidence in a future interaction.Sincerely,Hotel Management
3.0分
家庭亲子
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Convenient and staff understands if an item is not as expected. The beds were quite small for double beds so my wife and I were cramped trying to sleep on one double bed, so we did not sleep well at all. Our daughter was sleeping in the other double bed. The bath seemed okay clean but not very shiny. But the price is good and adequate for persons that work in town during the week.
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酒店回复: Dear Harlan, Thank you for sharing your experience with us. We’re pleased to hear that our team made you feel well taken care of and that the convenient location suited your visit. We also appreciate your observations about comfort and presentation, as this helps us see where we can make improvements. It’s great to know the value worked for your needs during the week, and we’d love the opportunity to welcome you back for a more restful and enjoyable stay.Sincerely,Hotel Management
4.0分
其他
Outside door card reader locks did not work. The bed mattress had a huge indentation in it on one side
这个地方过时、老旧、肮脏。我房间里的厕所漏水。是的，你没听错。台面很破旧。椅子上有头发。有人在走廊外面闲逛。这个地方很破旧。看起来更像是街区里的一家酒店。再也不会住在这里了。
我们入住了，那个男服务员非常好。我们到了房间，发现房间甚至没有打扫干净。房间实际上已经打扫干净了，因为女服务员小费信封整齐地放在柜台上，但离柜台一英尺远的地方有盐和用过的汉堡，很恶心。转身走出去退款。无法忍受，大厅里的味道就像**一样恶心。
Burner 出去了，要求换个房间，但没有空房。没有枕头，要求了但没有枕头
Tried to check in and staff said it was no rooms available. Someone came in right after and checked in with no problem. Room had a weird smell to it and towels was dirty. Didn’t feel clean during my stay. Countertop in bathroom had stains and toilet wasn’t clean.
Very bad hotel needs cleaning air is bad matresses in room uncomfortable the whole place needs to be remodeled. Horrible everything.
I got to the hotel, stayed for 2 hours and left and did not end up staying the night. Hotel had a smokers smell and I couldn’t take the smell. Took the hotel reservation as a lost.
The elevator, halls and carpet floors were all dirty. Neighbors were loud at 2:00 am. I didn't sleeping until 3:00 am because of the noise.Banging on the wall. The room had a musty smell. Smelled like ammonia.
I never received a confirmation for this stay and it didn't show up in my trips. I s never went there and should not be charged.
Convenient and staff understands if an item is not as expected. The beds were quite small for double beds so my wife and I were cramped trying to sleep on one double bed, so we did not sleep well at all. Our daughter was sleeping in the other double bed. The bath seemed okay clean but not very shiny. But the price is good and adequate for persons that work in town during the week.
Outside door card reader locks did not work. The bed mattress had a huge indentation in it on one side