酒店回复: Dear Guest,We apologize for the issues you experienced during your stay. Your feedback regarding the bathroom door, lack of room cleaning, and noise from staff has been shared with our management team. We appreciate you bringing this to our attention and will work to ensure a more comfortable and restful experience for future guests.Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Princess Princess,Thank you, Princess, for your 8/10 rating! We're glad you had a positive stay overall. If there's anything we can do to make your next visit even better, we’d love to hear your thoughts. Hope to welcome you back soon.Sincerely, Hotel Manager
1.0分
其他
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Horrible I didn’t even stay I left. I walked in the room and it look like someone was already sleeping in the bed. Then I pulled the cover back there was hair all through the bed. When I went to report it, his first question was when did I check in. Remind you I had just checked in my paper was still sitting on the keyboard to the computer. Then he ask me if he give me the sheets I can make the bed. My husband pulled up and told them clean off because I’m not no housekeeper. I will never stay there ever.
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the unacceptable cleanliness issues and the way your concern was handled at check-in. This is not the standard we aim to provide, and your feedback will be addressed with our team to prevent this from happening in the future.Sincerely,Hotel Manager
3.0分
情侣出游
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We woke up to a burnt smell, like burnt toast , but it was definitely permeating to inside our room. We called the front desk and met a manager on duty in the hallway of the 4th floor, he walked up and down the hallway to try and figure out which room it was coming from and then knocked on the door. They had a short conversation and then he explained to us they were cooking breakfast?????? Who does that in a hotel room at 12:30 am and why did it smell so bad, there are no toasters in the room, and it didn’t smell of any breakfast food In aware of. That was the end of his conversation to us, not and offer to go to a different room or offer a refund. Kept us up for at least 2 hours before I finally fell asleep. Not a good stay
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the disturbance you encountered from the unusual odor and the lack of resolution from our team at that time. This is not the experience we aim to provide, and we will review our procedures to ensure future guests have a comfortable and restful stay.Sincerely, Hotel Manager
1.0分
其他
bugs in the hotel, air condition made ticking noise all the time. Too much light from hallway into the room. Way overpriced.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with bugs, the noisy air conditioning, and hallway light in your room, as well as your concerns about pricing. Your comments have been shared with our management team to address these problems and improve future guest experiences.Sincerely,Hotel Manager
3.0分
其他
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They're trying hard to present a nice place, but my room had food on the floor and the furniture was pretty beat up. Breakfast was fine and families seemed to be enjoying the pool.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad you found the breakfast satisfactory and that families enjoyed the pool. We apologize for the issues with room cleanliness and furniture, and your comments will be addressed to help improve the overall guest experience.Sincerely,Hotel Manager
5.0分
其他
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The Front Desk was freindly and Helpful. The Room & Bathroom was very nice. Bed was comfortable. A/C was on and the room was nice and cool. The indoor pool looked very nice although I didn't go swimming.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re delighted you enjoyed our friendly front desk team, comfortable bed, and cool, clean room. We’re glad you liked the indoor pool area as well. We look forward to welcoming you back for another great stay!Sincerely,Hotel Manager
2.0分
家庭亲子
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Floors were sticky like that haven’t been cleaned in a while. Sheets was stained on one bed asked for replacements with no issues. Just an out dated room in general can use some upgrades especially for the bathroom. Ok stay.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We apologize for the issues with the floors, bedding, and overall room condition. We’re glad our team was able to provide replacements promptly, and your comments have been shared with management to address updates and improvements for future stays.Sincerely,Hotel Manager
这里很舒服。我住得很愉快。员工也很乐于助人。
还不错
浴室门关不上（卡在马桶上了），所以非常不舒服，入住期间没有房间清洁，工作人员整天都很吵，喊叫声、笑声、音乐让人无法入睡
好的
Horrible I didn’t even stay I left. I walked in the room and it look like someone was already sleeping in the bed. Then I pulled the cover back there was hair all through the bed. When I went to report it, his first question was when did I check in. Remind you I had just checked in my paper was still sitting on the keyboard to the computer. Then he ask me if he give me the sheets I can make the bed. My husband pulled up and told them clean off because I’m not no housekeeper. I will never stay there ever.
We woke up to a burnt smell, like burnt toast , but it was definitely permeating to inside our room. We called the front desk and met a manager on duty in the hallway of the 4th floor, he walked up and down the hallway to try and figure out which room it was coming from and then knocked on the door. They had a short conversation and then he explained to us they were cooking breakfast?????? Who does that in a hotel room at 12:30 am and why did it smell so bad, there are no toasters in the room, and it didn’t smell of any breakfast food In aware of. That was the end of his conversation to us, not and offer to go to a different room or offer a refund. Kept us up for at least 2 hours before I finally fell asleep. Not a good stay
bugs in the hotel, air condition made ticking noise all the time. Too much light from hallway into the room. Way overpriced.
They're trying hard to present a nice place, but my room had food on the floor and the furniture was pretty beat up. Breakfast was fine and families seemed to be enjoying the pool.
The Front Desk was freindly and Helpful. The Room & Bathroom was very nice. Bed was comfortable. A/C was on and the room was nice and cool. The indoor pool looked very nice although I didn't go swimming.
Floors were sticky like that haven’t been cleaned in a while. Sheets was stained on one bed asked for replacements with no issues. Just an out dated room in general can use some upgrades especially for the bathroom. Ok stay.