酒店回复: Dear David, We sincerely apologize for the discomfort caused by the initial room condition and the inconvenience of having to move rooms. This is not the experience we aim to provide, and we agree that room readiness should be thoroughly checked before guest arrival. Your comments have been shared with our housekeeping and front desk teams to ensure better supervision moving forward. We appreciate your patience and understanding, and we look forward to welcoming you back under improved conditions.Sincerely,Hotel Management
酒店回复: Dear Tamika, We deeply apologize for the experience you encountered during your stay. We understand how frustrating it must have been to be unable to check in due to internet issues, especially while waiting with your family in the rain. We sincerely regret the lack of assistance and communication from our front desk, as well as the disappointing breakfast and beverage service. Your concerns are being addressed with our team to ensure these issues are corrected promptly. We appreciate your honesty and hope to provide you a far better stay in the future.Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely apologize for the challenges you faced during your check-in process and the inconvenience of being moved to a new room. We understand the frustration of dealing with miscommunication and will take immediate steps to ensure better language support at the front desk. We also regret the cleanliness issues you encountered and will address these concerns with our housekeeping team. We appreciate your patience and hope to welcome you back for a better experience.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our front desk team—they work hard to provide warm and helpful service to every guest. We also acknowledge your concerns regarding the condition of the bathroom furnishings and the absence of a hair dryer. Your comments are valuable and will be shared with our management team as we work on future updates to enhance guest comfort and satisfaction. We hope to provide you with a more refreshed experience on your next visit.Sincerely,Hotel Management
我从没住过这么恶心的地方！冰箱正面的蟑螂轨迹看起来就像是艺术家设计的图案。前台职员在我们还没进房间前，就闯进我们每个房间检查，这最初就让人担忧，后来我们才明白为什么。其中一个房间的淋浴间没有把手，所以当他试图给我女儿看另外两个同样因为异味和肮脏而无法接受的房间时，我们被迫离开了这家酒店。他拒绝退款。虽然我的一个女儿在佛罗里达州住过一家长住型酒店，但那家和我们住的这个完全不同，我想我以后再也不会住这种酒店了。
这个酒店卫生一般，地上粘粘的，被子一点点，暖气开的高高的干死了。挺差的服务也差
位置很偏僻，但很干净
地板很脏，马桶擦得不干净，桌子和书桌也不是很整洁。
太棒了！
情况本来可以改善。首先，他们给我的房间闻起来像尿骚味，根本睡不着。我问他们能不能给我换个房间。谢天谢地，第二天他们给了我一个新房间。工作人员告诉我必须换到别的房间，这让我很不满意。酒店应该监督房间是否已经准备好出租。
由于网络问题，直到下午5点后才能办理入住。当时我和家人坐在车里，外面倾盆大雨。离开后，我没能联系到前台，看看网络是否恢复了。就连他们的客服也联系不上。附近的酒店都客满了，所以我只能听天由命了。名字以“N”开头的前台服务员既不懂事，也帮不上忙。
整个汽车旅馆的早餐只送了8个松饼，咖啡里还加了漂浮物。
我又学到了一条经验：“一分钱一分货。”
我周五晚上很晚才入住。到达前两小时我打电话给前台确认房间。前台是一个印度人，不会说英语。他很生气，挂断了我的电话。我到的时候，他把我的房间让给了我，还说要换一间更大的房间，得再付180美元。我拒绝了，并告诉他我已经付了房费，不会再付了。他坚持要我付。于是我打电话给了品牌客服中心。前台人员给了我一间大房间。第二天，他们把我所有的东西都搬到了新房间。我的商务会议迟到了。问题是，你们竟然在一周中最繁忙的晚上（周五晚上）安排一个不懂英语的人在前台工作，而这可不是我说的。前台小姐白天跟我承认的：“他不懂英语。”
我不介意换到新房间，但我搬东西的时候遇到了麻烦，我已经住了一晚。
而且两个房间都很脏。走廊也很臭。
很棒的酒店大堂，外观整洁，修剪整齐。房间气味清新，空调清洁得当，房间温度很快就调到了理想温度。
浴室里的家具和镜子非常破旧。前台工作人员非常友好，乐于助人。没有吹风机可以吹头发。房间需要翻新一下。