酒店回复: Dear Guest,Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. Your comments are important to us, and we'll be addressing them with our housekeeping team to ensure improvements are made. We appreciate your input and hope to provide a better experience in the future.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
都好
展开
酒店回复: Dear Claudia,Thank you for the positive feedback! We’re glad everything was to your satisfaction. Looking forward to welcoming you back!Sincerely, Hotel Manager
3.0分
情侣出游
Brown water receptionist not very friendly,
Glass plate missing in the microwave, it felt very run down and half the Power points didn’t work.
展开
酒店回复: Dear Guest,We’re very sorry for the disappointing experience you had. Your feedback about the water, microwave, power outlets, and service is very important, and we’ll be addressing these issues with our team to improve both our facilities and guest experience.Sincerely, Hotel Manager
1.0分
家庭亲子
展开
Our room was nasty. Commode did not flush properly and had what looked like urine in it. No shampoo, conditioner, lotion or soap. Huge dump trucks woke us at 6 am. Bathroom door knob was broken. Not enough towels. Has black mold. A hairclip behind the bathroom door, wasnt mine.
You can put lipstick on a pig, but its still a pig.
I have photos to send you
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn West Monroe. I was disheartened to read that you might have seen mold during your stay and the state of the amenities you mentioned. Please accept our sincerest apologies. Discolored caulking can sometimes be mistaken for mold, but this is certainly something I will share with staff in order to have it investigated.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
情侣出游
展开
Entire property appears to suffer from lack of upkeep. People yelling, talking loudly until late at night. In room, curtains unstable, mold in bathtub grout, electric socket not secured to wall, toilet didn’t work well. On plus side, there was a small bar of soap plus several charging outlets.
展开
酒店回复: Dear Guest,Thank you for your honest feedback. We’re very sorry to hear about the issues you experienced with maintenance and noise during your stay. Your comments about the room condition are concerning and will be addressed with our team. We appreciate you mentioning the small positives as well. We hope to improve and provide a better experience in the future.Sincerely, Hotel Manager
1.0分
其他
展开
Horrible place!!
Too close to highway. Not all cable stations worked. Bathrooms were dirty!! Clientele was undesirable. Room service knocked on my door at 8 am while I was still sleeping!!
展开
酒店回复: Dear Valued Guest,Thank you for sharing your experience at Red Roof Inn West Monroe. We regret to hear about your less than satisfactory experience. We apologize that the highway proximity, cable issues and bathroom cleanliness not meeting your satisfaction negatively impacted your stay. This falls short of our standards. We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
便宜是比较便宜，但是性价比不高，被子薄，再多花一点住其他的体验更加好。
卫生：毛巾有点脏
环境：还可以，不算太吵
服务：就那样
我和朋友在这里玩了一整晚，非常开心。
维护得很好的酒店，地段极佳。
住一晚感觉不错
不太干净
都好
Brown water receptionist not very friendly,
Glass plate missing in the microwave, it felt very run down and half the Power points didn’t work.
Our room was nasty. Commode did not flush properly and had what looked like urine in it. No shampoo, conditioner, lotion or soap. Huge dump trucks woke us at 6 am. Bathroom door knob was broken. Not enough towels. Has black mold. A hairclip behind the bathroom door, wasnt mine.
You can put lipstick on a pig, but its still a pig.
I have photos to send you
Entire property appears to suffer from lack of upkeep. People yelling, talking loudly until late at night. In room, curtains unstable, mold in bathtub grout, electric socket not secured to wall, toilet didn’t work well. On plus side, there was a small bar of soap plus several charging outlets.
Horrible place!!
Too close to highway. Not all cable stations worked. Bathrooms were dirty!! Clientele was undesirable. Room service knocked on my door at 8 am while I was still sleeping!!