酒店回复: Dear Guest,Thank you for your feedback. We’ll look into improving the TV signal to enhance the entertainment options for our guests.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
不太干净
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酒店回复: Dear Guest,Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. Your comments are important to us, and we'll be addressing them with our housekeeping team to ensure improvements are made. We appreciate your input and hope to provide a better experience in the future.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
都好
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酒店回复: Dear Claudia,Thank you for the positive feedback! We’re glad everything was to your satisfaction. Looking forward to welcoming you back!Sincerely, Hotel Manager
2.0分
商务出差
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Bugs all over the bathroom (didn’t notice until time to leave because I didn’t go in the bathroom until then), checkout staff was rude and employees started banging on my door at 10am to tell me that I needed to checkout, even though I was told that checkout was at 11. Multiple people banging on my door, not just one, and they all had attitudes.
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酒店回复: Dear Hotel Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn West Monroe. I was saddened to read that your stay fell short of your expectations due to the bugs you reported that you found in the bathroom. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We apologize that the interaction you had with our staff and the disturbance during your stay caused such distress. We failed to provide the comfortable and peaceful environment you expected, and for that, we are truly sorry. Red Roof is committed to earning your trust through our demonstrated capacity to mitigate comparable issues moving forward. Please be assured that your feedback will be communicated to our entire team. We would welcome the opportunity to demonstrate our commitment to enhanced service during your next visit to Red Roof. Sincerely,JohnRed Roof Management RediResponse Specialist
2.0分
其他
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The room was clean and the bed was comfortable, although the television had "no signal" and the toilet needs some repairs. Used fan instead of air conditioner. Didn't work well.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you found the room clean and comfortable, and we apologize for the issues with the TV, toilet, and air conditioning. Your comments help us improve, and we’ll address these concerns promptly.Sincerely, Hotel Manager
3.0分
商务出差
The room had a lot of water damage throughout the baseboards, ceilings and the bathroom was really bad.
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酒店回复: Dear Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof Inn West Monroe. I am very sorry to hear about the water damage in your room. It is disheartening to know the baseboards, ceilings, and bathroom were in such poor condition. Please accept my sincere apologies for this; we strive to provide well-maintained accommodations. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
我和朋友在这里玩了一整晚，非常开心。
便宜是比较便宜，但是性价比不高，被子薄，再多花一点住其他的体验更加好。
卫生：毛巾有点脏
环境：还可以，不算太吵
服务：就那样
维护得很好的酒店，地段极佳。
住一晚感觉不错
电视信号更强
不太干净
都好
Bugs all over the bathroom (didn’t notice until time to leave because I didn’t go in the bathroom until then), checkout staff was rude and employees started banging on my door at 10am to tell me that I needed to checkout, even though I was told that checkout was at 11. Multiple people banging on my door, not just one, and they all had attitudes.
The room was clean and the bed was comfortable, although the television had "no signal" and the toilet needs some repairs. Used fan instead of air conditioner. Didn't work well.
The room had a lot of water damage throughout the baseboards, ceilings and the bathroom was really bad.