酒店回复: Tonya, your feedback is appreciated and the team strives to deliver a more satisfying experience for every guest. Your comments regarding the accommodations and service have been noted and are being carefully considered. If you decide to give the property another opportunity in the future, efforts will be made to exceed your expectations.
酒店回复: Thank you for sharing your feedback, Mirna. We sincerely apologize for the issues you experienced with the room and the pool. We understand how important it is for families to have a comfortable stay, and we're sorry that the initial room and lack of a beach view did not meet your expectations. We also regret that the pool was not heated as expected. Your feedback will be shared with our team to improve these aspects and ensure future guests have a better experience. We appreciate your understanding and hope to provide you with a more enjoyable stay in the future.
2.0分
其他
原文
翻译提供方：Google
房间没有窗户，面朝早餐厅，没有自然光，感觉非常幽闭。
入住还好，但误收了多收的钱，退房时不得不改正。
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酒店回复: Carlos, thank you for taking the time to share your thoughts. The team is sorry you did not find the room's arrangement and atmosphere comfortable during your visit. Any frustrations regarding billing are taken seriously and the team appreciates your patience in resolving the oversight. Your comments will be kept in mind as future improvements are considered.
1.0分
家庭亲子
原文
翻译提供方：Google
不干净。工作人员知识匮乏。物品损坏。没有毛巾。没有卫生纸。
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酒店回复: Tonya, the comments regarding room upkeep and service are taken seriously, and every effort is made to address such concerns as they come up. Feedback helps the team work toward an improved experience for all guests.
5.0分
家庭亲子
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Excellent family and pet friendly hotel on the beach and walking distance to several other beaches, restaurants, and shops. Rooms were clean and updated, parking was easy, and complimentary breakfast was great. The indoor pool was also very clean and not too cold. Very happy with our experience here with our child and dogs. We would definitely stay here again!
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酒店回复: Brittany, thank you for your wonderful feedback! We're thrilled to hear you and your family—including your dogs—enjoyed your stay at Hyatt Place Dewey Beach. It’s great to know you appreciated our location, amenities, and the comfort of our rooms. We’d love to welcome you all back for another visit soon!
5.0分
其他
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The hotel was clean, comfortable, and conveniently located. The room was nicely equipped. When we arrived in the room, there was some sand on the floor and a little on the couch, which was disappointing. It is next to a beach so maybe not preventable but I think it could have been vacuumed a bit more carefully. Otherwise, the room was clean and the bathroom was spotless. The staff were so friendly and welcoming.
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酒店回复: Mary, we’re delighted you loved your experience at Hyatt Place Dewey Beach. It’s wonderful to hear that you found your room comfortable and appreciated the convenient location. The team strives to provide a spotless environment and a warm welcome, and your feedback about the sand will be shared to ensure continual attention to detail. We hope to have you stay with us again soon.
2.0分
朋友出游
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Honestly not impressed with this hotel that is supposed to be the caliber of a “Hyatt.” The kid at the front desk was rude and not engaging whatsoever. We learned upon arrival that the outdoor pool was only for the residences which was unfortunate. Our room was directly next to an exit door and we could hear is slamming all night and early morning. The bathrooms and beds were mediocre at best. When we checked out the same kid didn’t even ask us how are stay was. Probably would never recommend or stay here again.
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酒店回复: Cara, thank you for sharing your thoughts about your recent visit. The team appreciates your feedback regarding the service, amenities, and accommodations. Your input will be taken into consideration as efforts continue to enhance each guest’s experience.
5.0分
家庭亲子
Wonderful hotel in Dewey beach, staff are super friendly and it is nicely located walking distance to beach.
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酒店回复: negar, we’re delighted you loved your experience at Hyatt Place Dewey Beach. Our team members appreciate your kind words and are glad you enjoyed the convenient location. We look forward to welcoming you again soon.
4.0分
家庭亲子
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Solid hotel option for Dewey. Easy garage parking. Newer, modern property with upscale amenities. The hotel dropped the ball on room cleaning service for us. Day 1 was a bad cleaning job. On Day 2, the cleaning service skipped our room entirely despite my coordination with the front desk to make sure we received a proper cleaning. I have to dock stars for that.
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酒店回复: Michael, thank you for sharing your experience. It’s wonderful to hear you enjoyed the convenience and contemporary features at Hyatt Place Dewey Beach. Your comments about housekeeping have been noted, and the feedback is appreciated. We hope to welcome you back for an even better visit next time.
地理位置优越，非常干净，员工也很专业。
脏乱差。没有备用毛巾。没有卫生纸。没有床单。冰箱坏了。满是灰尘。隐藏费用从未明示。工作人员连简单的问题都回答不了。什么都不懂。不会再预订这里了。
为追求海滩美景和室内恒温泳池的旅客撰写的点评
我本来就期待着入住杜威凯悦嘉轩酒店，尤其是在看了那些顶级点评之后。我的标准是靠近海滩、室内恒温泳池、干净安静的房间，看来点评满足了所有条件。我们一家四口，两个大人和两个小孩，预订了这家酒店两晚。
我们带着孩子一起入住，所以入住人员看到了我们。第一间房间的窗户正对着酒店早餐区和同一楼层的办公室——没错，我能看到一位女士在电脑桌上工作。床上还有一根头发——呸！你真的认为我们预订了这家酒店，还拖着家人在冬天来这里参观酒店内墙吗？感觉就像在监狱里一样。于是我丈夫下楼告诉她，房间没有阳光。她给我们换到了另一间面向马路的房间——太棒了！最好是室内监狱，但还是优先考虑给带孩子的家庭提供至少能看到海湾侧面景色的房间。优点是窗户真的有双层隔音，听不到路上的车声，房间也很干净——感谢清洁人员。
泳池没有加热
——查看谷歌评论，查看详细评论
房间没有窗户，面朝早餐厅，没有自然光，感觉非常幽闭。
入住还好，但误收了多收的钱，退房时不得不改正。
不干净。工作人员知识匮乏。物品损坏。没有毛巾。没有卫生纸。
Excellent family and pet friendly hotel on the beach and walking distance to several other beaches, restaurants, and shops. Rooms were clean and updated, parking was easy, and complimentary breakfast was great. The indoor pool was also very clean and not too cold. Very happy with our experience here with our child and dogs. We would definitely stay here again!
The hotel was clean, comfortable, and conveniently located. The room was nicely equipped. When we arrived in the room, there was some sand on the floor and a little on the couch, which was disappointing. It is next to a beach so maybe not preventable but I think it could have been vacuumed a bit more carefully. Otherwise, the room was clean and the bathroom was spotless. The staff were so friendly and welcoming.
Honestly not impressed with this hotel that is supposed to be the caliber of a “Hyatt.” The kid at the front desk was rude and not engaging whatsoever. We learned upon arrival that the outdoor pool was only for the residences which was unfortunate. Our room was directly next to an exit door and we could hear is slamming all night and early morning. The bathrooms and beds were mediocre at best. When we checked out the same kid didn’t even ask us how are stay was. Probably would never recommend or stay here again.
Wonderful hotel in Dewey beach, staff are super friendly and it is nicely located walking distance to beach.
Solid hotel option for Dewey. Easy garage parking. Newer, modern property with upscale amenities. The hotel dropped the ball on room cleaning service for us. Day 1 was a bad cleaning job. On Day 2, the cleaning service skipped our room entirely despite my coordination with the front desk to make sure we received a proper cleaning. I have to dock stars for that.