*******，您的三星评级误导了我们，让我们陷入了这场噩梦，毁了我们的旅行。我敦促您将 Extended Stay America 从您的列表中移除。这是一个一星转储，我期待您就如何避免此类失败做出回应。
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酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for choosing us. We're sorry to learn about the terrible experience you had with one of our staff members during your visit to the front desk to ask for a towel. The attitude and behavior you described are unacceptable and don't align with our hotel's values. We'll discuss this issue with the concerned person to ensure our guests receive the respect and service they deserve. We value your feedback and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
酒店回复: Dear Guest, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. After a discussion with our team, we found that the refund had already been initiated for the inconvenience caused. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for sharing your experience with us during your recent tournament weekend in the area. We're sorry that the condition of your room was far below expectations. Cleanliness is a top priority, and what you described is completely unacceptable. Please know that we take your comments seriously and address them with our housekeeping team to ensure this does not happen again. On the positive side, we are grateful for your kind words about our front desk staff and are proud of their dedication. We hope you'll allow us to provide a much better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we are sorry that the room and bed did not meet the high standards we strive for. We also regret the mix-up with your reservation and understand your frustration. Your comments have been shared with the appropriate teams to ensure immediate improvements. We appreciate your input and hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
酒店回复: Dear Guest,We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. Thank you for bringing this to our attention, and again, we’re very sorry for the distress this caused. We hope you will give us another opportunity to provide a much more positive stay in the future.Sincerely,Hotel Management
酒店回复: Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. Sincerely,Hotel Management
酒店回复: Dear Guest, We truly regret the discomfort you experienced, and thank you for bringing these issues to our attention. While we appreciate your kind remarks about our team, we’re sorry that several elements of your stay, particularly room conditions and amenities, did not meet your expectations. Though operational challenges can arise, please be assured your feedback is being used to guide meaningful improvements. We remain committed to enhancing our services and providing a more comfortable environment for all guests. We sincerely apologize for the inconveniences you encountered and hope you will consider giving us another chance to restore your confidence in the quality of our accommodations.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with your suite's cleanliness and upkeep. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you, but we regret not being this in your case. Considering this a rare incident, please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
酒店回复: Dear Guest,We sincerely apologize for the experience you had during your stay. This is certainly not the level of service or cleanliness we strive for. We deeply regret the issues with the shower, room, and the behavior of our staff. Your feedback is being taken seriously, and we’ll address these concerns with housekeeping and maintenance immediately. We truly appreciate you bringing this to our attention and are grateful for your patience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
我们住在 Extended Stay America 酒店，广告上说是*******的三星酒店，结果却只给了一星。我真没想到*******竟然推荐了这家酒店。我们遇到的麻烦是：
酒店没有提供房间钥匙。我们不得不打电话给前台，要求有人护送我们，但门卡系统坏了，导致我们多次在工作人员忙碌的时候被困。我们预订的房间里竟然有一名维修工，工具随处可见。他们的解决方案？退款，并建议我们“另寻住处”。在相信了 ******* 的推荐之后，这简直无法接受。
早餐简直无法下咽，房间里的架子坏了，被子很薄，床单不保暖，地板黏糊糊的。走廊里弥漫着****的气味。过度劳累的工作人员似乎漠不关心，尽管有维修人员在场，酒店仍然感觉被忽视了。
*******，您的三星评级误导了我们，让我们陷入了这场噩梦，毁了我们的旅行。我敦促您将 Extended Stay America 从您的列表中移除。这是一个一星转储，我期待您就如何避免此类失败做出回应。
客服Michael一点也不友好，感觉我们只是因为要了毛巾就打扰了他。他的客服服务非常糟糕。在这个需要良好待客礼仪的行业里，Michael先生这样的前台服务员技能匮乏，客服质量糟糕透顶。他是这个行业的累赘。☹️
我的入住日期是 5 月 2 日，晚上 6 点左右我通过邮件上的号码给酒店打了电话，告诉他们我正从纽约赶来，需要开车 7 个小时，会在深夜 / 凌晨 2 点后到达酒店。酒店代表在电话中确认了我的预订。到达酒店后，我大吃一惊，夜班经理告诉我，他们取消了我的预订，并将我的房间给了其他人。凌晨 2 点 30 分，我半夜被困在酒店，没有房间。夜班经理极其粗鲁，没有道歉，也没有为他们的错误承担任何责任。不仅如此，我甚至还要支付当晚的房费。绝对是最糟糕的！
恶心！
这家长住酒店非常破旧，我们的房间简直令人作呕！除了床单，其他地方都不干净。淋浴间里到处都是头发，马桶周围有尿液，地板黏糊糊的，墙上有食物和脚印，所有的柜台都很脏。我们尽力打扫干净，也尽力做到最好，只是因为我们来这里是为了参加比赛，而且附近没有其他房间。前台工作人员都很棒，也很友好！看得出来，在这种环境下，他们已经尽力了。
我什么都不喜欢。床很脏，还有头发，看起来像*****。房间和走廊里弥漫着霉味。总的来说，体验糟透了。我们预订了两张床，结果只住到了一张。很不开心。为了住更好的酒店，竟然花了更高的价钱。
我去过很多地方，但这次的经历却与以往截然不同。经过长达8个小时的车程，我终于抵达酒店，却被房间的肮脏和令人作呕的景象震惊了。地板黏糊糊的，就像有人在施工现场一样，而且气味难闻得令人难以忍受。更糟糕的是，卫生间里用的是纸巾——显然没人费心打扫。
当我去前台解决这个问题时，工作人员非常粗鲁。她几乎没有道歉，只是给了我两个选择：退款或者让她“自己打扫”。说实话，我当时真的很难过，只想哭。我选择了退款，因为我再也不想在这糟糕的房间里待一分钟了。
我再也不会住在这里了，强烈建议任何考虑入住的人都去别处看看。这绝对是我经历过的最糟糕的酒店体验！
千万别来！！！
它看起来和闻起来都像是****。他们配不了钥匙，所以接待员不得不把每个人都带到房间让他们进去。当她打开房门时，一股难闻的气味扑面而来。我退款后就离开了。
酒店里到处都弥漫着一股臭气。我们的火警警报器挂在天花板上。虽然他们知道房间里住着三个人，但我们只有一条毛巾和一条浴巾。房间钥匙有一半时间都坏了。他们提供的“早餐”是咖啡和小松饼。工作人员大多都很友好。
再也不来了
房间很脏。天花板和窗户上都是蜘蛛网，墙壁和桌椅上都沾满了脏东西。地板上散落着谷物和猫砂。浴缸、家具和墙壁都破损不堪。停车场里满是垃圾。长期住客晚上10点后，访客众多，噪音很大。前台工作人员无动于衷。电话坏了。就连电视遥控器都很脏。马桶也松了。
最糟糕的酒店住宿
这可能是我们很久以来住过的最糟糕的酒店了，我们一年旅行20多次。淋浴间很脏，房间气味难闻，走廊脏乱不堪，而且其中一个维修工或清洁工非常不体贴。我们上了一部小电梯，他拿着垃圾桶硬是把我们推到墙上。垃圾味太重了，那个家伙简直就是个**。再也不住这里了。