酒店回复: Estimado huésped,Gracias por compartir su experiencia en Red Roof Inn & Suites Pigeon Forge - Parkway. Nos alegra saber que le pareció una opción económica, tranquila y bien ubicada para su viaje familiar.Estamos muy orgullosos de nuestra ubicación y nos complace saber que contribuyó a que disfrutara de su estancia. Gracias por elegir Red Roof. Esperamos darle la bienvenida nuevamente en el futuro.Atentamente,ViktorGerencia de Red RoofEspecialista en Respuesta a RediResponse
3.0分
家庭亲子
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Room was clean but in need of an update. Very noisy. it is pet friendly so there is expectant noise there.
However. I found the adults were lounder than the pets.
You have to have a voucher to even get coffee.
Price of room was fair so you pay for what you get.
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酒店回复: Dear Valued Guest,We appreciate you taking the time to share your experience at the Red Roof Inn & Suites Pigeon Forge - Parkway. We're glad you found the room clean, and we understand your concerns regarding the need for updates and the noise levels. We strive to balance pet-friendly accommodations with guest comfort, and we apologize that the noise from other guests detracted from your stay.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your comments and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
1.0分
其他
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We have been staying here for years and this time was the worst experience. The staff told my husband upon checking in there was no first floor rooms but they had an elevator. Well elevator was out. Ice machine was out of order laundry was out of order heater in room didn’t show the degreaser had to guess if it was gonna be warm enough.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Pigeon Forge - Parkway. I am disappointed that your experience did not meet your expectations. We're sorry to learn that your stay was marred by the condition of the elevator, ice machine, laundry facility and the unavailability of a first floor room. Please accept our sincere apologies for the discomfort and inconvenience.I'll pass this feedback on to the management. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
2.0分
其他
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Our original room when we checked in wasn’t clean. Dirty sheets balled up on the bed. We stayed 3 nights and our room was never cleaned. Our trash was overflowing . My sister had to take her dirty towels to the office to exchange them. Not sure when they are supposed to clean rooms.
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酒店回复: Dear Valued Guest,We appreciate you taking the time to share your experience at the Red Roof Inn & Suites Pigeon Forge - Parkway. We're sorry to hear about the condition of your room upon arrival and the level of services you experienced during your stay. This is certainly not the standard we aim to provide, and we regret your frustration regarding the dirty linens and overflowing trash. Please accept our sincerest apologies for any distress or inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
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We had a safe stay at the Red Roof Inn. The room as clean, the bed was too hard for me, but otherwise, we didn’t have any issues with our room. We got our depositback within three hours
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Pigeon Forge - Parkway. We're pleased to hear you felt safe and found your room clean. We understand the bed's firmness wasn't to your liking, and we appreciate you bringing it to our attention. We're glad your deposit was returned promptly.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,HannahRed Roof Management RediResponse Specialist
4.0分
其他
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room was clean, the air conditioner/heater was noisy it had an extra rattle in it almost sounded like a diesel engine running we got the king room with the additional sitting room. the sitting room needs a rug or something in there because the echo when you are talking is horrible in the room. it gives that hollow effect but the room was nice for the one night and the staff was nice as well.
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酒店回复: Dear Carolyn,Thank you for taking the time to share your feedback about your recent stay at the Red Roof Inn & Suites Pigeon Forge - Parkway. We're pleased to hear you found your room clean and appreciated our staff's service. We regret to learn about the noise issue with the air conditioner/heater and the echo in the sitting room. We value your comments and will use them to improve our guest experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
4.0分
家庭亲子
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Room was clean, the breakfast vouchers for regans is amazing! The location is good, right on the *****, just a little hard to get into the parking lot from the other side of the road with the traffic but not really the hotwls fault. Got the deposit refund in just a few days.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Pigeon Forge - Parkway. We're so glad you appreciated the cleanliness of your room and the convenience of our breakfast vouchers for Regan's. It's wonderful that you found our location advantageous. We acknowledge the difficulty with parking lot access and are happy to know that it did not detract significantly from your stay.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,HannahRed Roof Management RediResponse Specialist
4.0分
家庭亲子
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Room was nice and big for all 4 of us. Shower head not the best as far as water pressure. The room could use more lighting along the wall that the tv is on. Overall, good value for the money. We were tucked in a corner which was great as there was less road noise. Staff was friendly and accomodating
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酒店回复: Dear Valued Guest,Thank you for taking the time to share you feedback. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Pigeon Forge - Parkway. It's wonderful to hear that the room size suited your family of four so well and that you found good value in your stay. However, we're sorry for the possible state of the water pressure in the shower and the lighting wasn't up to par, Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your experience with us and we look forward to having you visit us again at Red roof in the future.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
周末度假的好去处。三张大号床很适合一家人住，还包含六份早餐——这价格真是太划算了！
服务太差劲了。早餐他们说免费，结果还要我付钱。酒店卫生也很糟糕，我绝不会推荐给任何人。
一家非常便宜且安静的酒店，靠近许多餐馆；是家庭旅行的好选择。
Room was clean but in need of an update. Very noisy. it is pet friendly so there is expectant noise there.
However. I found the adults were lounder than the pets.
You have to have a voucher to even get coffee.
Price of room was fair so you pay for what you get.
We have been staying here for years and this time was the worst experience. The staff told my husband upon checking in there was no first floor rooms but they had an elevator. Well elevator was out. Ice machine was out of order laundry was out of order heater in room didn’t show the degreaser had to guess if it was gonna be warm enough.
Our original room when we checked in wasn’t clean. Dirty sheets balled up on the bed. We stayed 3 nights and our room was never cleaned. Our trash was overflowing . My sister had to take her dirty towels to the office to exchange them. Not sure when they are supposed to clean rooms.
We had a safe stay at the Red Roof Inn. The room as clean, the bed was too hard for me, but otherwise, we didn’t have any issues with our room. We got our depositback within three hours
room was clean, the air conditioner/heater was noisy it had an extra rattle in it almost sounded like a diesel engine running we got the king room with the additional sitting room. the sitting room needs a rug or something in there because the echo when you are talking is horrible in the room. it gives that hollow effect but the room was nice for the one night and the staff was nice as well.
Room was clean, the breakfast vouchers for regans is amazing! The location is good, right on the *****, just a little hard to get into the parking lot from the other side of the road with the traffic but not really the hotwls fault. Got the deposit refund in just a few days.
Room was nice and big for all 4 of us. Shower head not the best as far as water pressure. The room could use more lighting along the wall that the tv is on. Overall, good value for the money. We were tucked in a corner which was great as there was less road noise. Staff was friendly and accomodating