The floors of our room were slippery especially in shoes. If you were bare foot it was ok. Otherwise it was a good place to stay and staff was great.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn & Suites Pigeon Forge - Parkway. I appreciate you taking the time to write about your stay. It’s great to know you found our hotel to be a good place overall, and that you were pleased with our staff. I am very sorry to learn about the condition of the floors during your stay. Your comments are deeply appreciated, and we maintain our unwavering commitment to ensuring superior hospitality for every guest at Red Roof. We anticipate the pleasure of accommodating you once more for another satisfactory stay.Sincerely,JMRed Roof Management RediResponse Specialist
3.0分
情侣出游
It was just Ok. Car show weekend limited available spots, so we didn’t have options. Wouldn’t pick it again, definitely not at the price we had to pay
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Pigeon Forge - Parkway. I am truly sorry to hear your experience was not up to par during the car show weekend. I understand the frustration and feeling that the price did not align with the value received. We aim to provide the best possible experience, even during high-demand periods, and your feedback indicates that we need to do better.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,AnnRed Roof ManagementRediResponse Specialist
4.0分
其他
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Good clean hotel for the price, and pet friendly.
Was a little disappointed in how long it took to get hot water, but all and all good hotel with a decent price. And they allow pets a huge plus for us.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn & Suites Pigeon Forge - Parkway. We are delighted to hear you found our hotel to be good overall, especially with our pet-friendly policy and decent pricing. We sincerely apologize for the inconvenience you experienced with the hot water. We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
3.0分
情侣出游
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It was pet friendly, but they do not have breakfast on the property. You have to go next door and they will give you a voucher, but you have to dine in for your stack of pancakes to be free which is inconvenient if you have pets with you. The staff is very nice, but the motel is not very accommodating. I was disappointed with my stay. It was not what I was expecting. The air conditioning didn’t even work that well.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Pigeon Forge - Parkway. We appreciate you highlighting our pet-friendly policy and the friendliness of our staff. I am truly sorry to hear about the inconvenience regarding the breakfast. It's also disappointing to learn that the air conditioning did not meet your expectations and that your overall stay was not up to par.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,AnnRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
Yes, shops near by. Air condition seamed to be struggling to keep it cool. They stay was decent.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Pigeon Forge - Parkway. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the air conditioner. Still, we are glad that your stay was decent and that there we're shops nearby. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,IshiRed Roof Management RediResponse Specialist
2.0分
情侣出游
If you even smoke OUTSIDE your room they will charge you an additional $250.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Pigeon Forge - Parkway. We regret to hear about your concern regarding our smoking policy and the associated fees. Our aim is to provide a clean and comfortable environment for all our guests, and the smoking policy is in place to ensure that.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
4.0分
家庭亲子
Overall nice experience except for check-in and broken ice machine
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Pigeon Forge - Parkway. We are pleased that you had a nice overall experience. Please accept our sincerest apologies for the check-in process and the broken ice machine. In response to your feedback, I am notifying the hotel is not repeated.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
2.0分
其他
Run down, broken ice machine, bed uncomfortable
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Pigeon Forge - Parkway. The situation you described regarding the broken ice machine and state of the bed are truly regrettable. We are very sorry for your experience. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
周末度假的好去处。三张大号床很适合一家人住，还包含六份早餐——这价格真是太划算了！
服务太差劲了。早餐他们说免费，结果还要我付钱。酒店卫生也很糟糕，我绝不会推荐给任何人。
The floors of our room were slippery especially in shoes. If you were bare foot it was ok. Otherwise it was a good place to stay and staff was great.
It was just Ok. Car show weekend limited available spots, so we didn’t have options. Wouldn’t pick it again, definitely not at the price we had to pay
Good clean hotel for the price, and pet friendly.
Was a little disappointed in how long it took to get hot water, but all and all good hotel with a decent price. And they allow pets a huge plus for us.
It was pet friendly, but they do not have breakfast on the property. You have to go next door and they will give you a voucher, but you have to dine in for your stack of pancakes to be free which is inconvenient if you have pets with you. The staff is very nice, but the motel is not very accommodating. I was disappointed with my stay. It was not what I was expecting. The air conditioning didn’t even work that well.
Yes, shops near by. Air condition seamed to be struggling to keep it cool. They stay was decent.
If you even smoke OUTSIDE your room they will charge you an additional $250.
Overall nice experience except for check-in and broken ice machine
Run down, broken ice machine, bed uncomfortable