酒店回复: Estimado hóspede,Agradecemos o tempo que dispensou para nos contar a sua experiência no Red Roof PLUS+ Pittsburgh East - Monroeville. Lamentamos que a sua estadia não tenha correspondido às suas expectativas devido ao estado da propriedade e ao cheiro que mencionou. Pedimos desculpa pelo inconveniente que isto possa ter causado.No Red Roof, a nossa intenção é contar com a sua confiança na nossa capacidade de evitar problemas semelhantes no futuro. Agradecemos-lhe por partilhar as suas preocupações e esperamos que nos dê a oportunidade de lhe proporcionar uma melhor experiência da próxima vez que estiver na região.Atenciosamente,DevineGestão do Red RoofEspecialista em RediResponse
1.0分
情侣出游
原文
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房间太恶心了。浴室腐烂，地板上滴着血……千万别来！
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酒店回复: Cher client,Merci d'avoir pris le temps de nous faire part de votre expérience au Red Roof PLUS+ Pittsburgh East - Monroeville. Je suis désolé que votre expérience n'ait pas été à la hauteur de vos attentes. Veuillez accepter nos plus sincères excuses pour l'état de la chambre et de la salle de bain qui n'était pas à la hauteur de vos attentes. Ce n'est pas l'expérience que nous souhaitons offrir à nos clients.Chez Red Roof, nous souhaitons avoir votre confiance en notre capacité à éviter de tels problèmes à l'avenir. Sachez que nous vous apprécions et apprécions votre confiance. Nous espérons que vous reviendrez nous voir afin que nous puissions vous offrir une meilleure expérience.Sincèrement,IshiDirection Red RoofSpécialiste RediResponse
3.0分
其他
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I asked to have my room safe reset for usage 3 times. The safe was never reset and I was not able to use it. After day 3 of my stay, room service had never inquired if I needed any sort of service. I had to call the front desk to have the trash removed, clean the sink and shower and fresh towels. There was a lot of loud noise in surrounding rooms all throughout the night preventing sleep. I've stayed here at least 5 or 6 times in the past several years when visiting Pittsburgh. I won't be staying here in the future.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Pittsburgh East - Monroeville. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concern you had regarding with the safe and the service of the staff. We are also sorry for the noise that you experienced in the hotel. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ReysheRed Roof Management RediResponse Specialist
1.0分
其他
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I never seen a rest room in that bad state, though it is clean, the tub has stains and caulking has so many black spots, one side of the wall is in bad state as well.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Pittsburgh East - Monroeville. We're sorry to hear about the condition of the restroom in your room. We strive to maintain a high standard of cleanliness and are disappointed to learn that we fell short during your stay. I'll be sure to pass this feedback on to our housekeeping and maintenance teams to address the stains, caulking, and wall issues. Thank you for bringing this to our attention.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely, JonainaRed Roof ManagementRediResponse Specialist
1.0分
其他
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I paid my deposit in cash, and I always make sure to leave the room clean. When I went to check out, the front desk clerk told me I was “free to go.” I asked about my cash deposit and he acted like he didn’t remember me paying one even though he was the same person who took it. He then said he needed to check the room. After checking, he went straight to the safe and pulled out an envelope with my room number written on it. So the deposit was clearly logged and accounted for the entire time. The initial denial felt shady, and after looking through other reviews, I see this isn’t the first time this has happened here.
There was also an issue with the vending machine. When the hotel was busy, the machine had the prices covered and a sign saying to “ask clerk for assistance.” When I did, I was charged $11 for a can of Sprite, a Snickers, and a bag of Member’s Mark chips. But when I checked out the next morning — when the parking lot was nearly empty and there were fewer guests the machine was suddenly working, the tape was removed, and the actual prices were visible. It really seems like when the hotel is busier, they hide the prices and overcharge guests by forcing purchases through the desk.Overall, the room itself was fine, but the way money is handled here feels intentionally misleading. I don’t appreciate having to ask for my own deposit back or being price gouged for basic snacks. I won’t stay here again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Pittsburgh East - Monroeville. The situation you described regarding the cash deposit and the vending machine is disheartening. Please accept my sincerest apologies for the inconvenience and frustration this caused you.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
工作人员很友好。房间宽敞干净。但信号很差，Wi-Fi连接也糟糕透了。
Just realized the deposit written in the fine print is $75 but I was charged $100. Just curious, did hotel change deposit policy?
我们只在那里待了从晚上11点到早上7点。无论您是和家人、朋友还是同事一起来，这个地方都不适合任何人。门打不开也关不上，他们还给我演示了一些技巧来开关门，我可不应该学这个。被子和床单都很脏，上面有黑色和红色的污渍，还有头发。不得不更换它们。马桶阀门漏水，所以我们整晚都睡不着，一直听到冲水的声音。而且马桶连一点点卫生纸都冲不下去。早上他们不得不让我们用另一个房间的厕所。
我住了8个小时，其中2个小时都在解决问题，导致我们早上迟到了一个小时。Neha和Ravi，他们两个人都很好，但能做的也不多，我想他们不是老板。这个地方需要关闭或者进行一次大翻修。
酒店和我的住宿体验糟透了。不推荐给任何讲究体面的人。
一分钱一分货，所以你不能指望花更少的钱享受希尔顿的服务。预订流程很简单，现金押金是可选的，这点很不错！酒店整体上需要一些升级。清洁方面可以做得更好一些。但总体来说，它还算中等，也能满足基本需求。
清洁程度不符合我的标准。房间需要彻底清洁。酒店整体也需要全面翻新。不过价格很实惠！员工友善热情。水压和水温都很好。
酒店很脏。有人把食物留在迷你吧里，闻起来很臭。看起来他们从来没有搬动过家具来清洁周围和后面。
房间太恶心了。浴室腐烂，地板上滴着血……千万别来！
I asked to have my room safe reset for usage 3 times. The safe was never reset and I was not able to use it. After day 3 of my stay, room service had never inquired if I needed any sort of service. I had to call the front desk to have the trash removed, clean the sink and shower and fresh towels. There was a lot of loud noise in surrounding rooms all throughout the night preventing sleep. I've stayed here at least 5 or 6 times in the past several years when visiting Pittsburgh. I won't be staying here in the future.
I never seen a rest room in that bad state, though it is clean, the tub has stains and caulking has so many black spots, one side of the wall is in bad state as well.
I paid my deposit in cash, and I always make sure to leave the room clean. When I went to check out, the front desk clerk told me I was “free to go.” I asked about my cash deposit and he acted like he didn’t remember me paying one even though he was the same person who took it. He then said he needed to check the room. After checking, he went straight to the safe and pulled out an envelope with my room number written on it. So the deposit was clearly logged and accounted for the entire time. The initial denial felt shady, and after looking through other reviews, I see this isn’t the first time this has happened here.
There was also an issue with the vending machine. When the hotel was busy, the machine had the prices covered and a sign saying to “ask clerk for assistance.” When I did, I was charged $11 for a can of Sprite, a Snickers, and a bag of Member’s Mark chips. But when I checked out the next morning — when the parking lot was nearly empty and there were fewer guests the machine was suddenly working, the tape was removed, and the actual prices were visible. It really seems like when the hotel is busier, they hide the prices and overcharge guests by forcing purchases through the desk.Overall, the room itself was fine, but the way money is handled here feels intentionally misleading. I don’t appreciate having to ask for my own deposit back or being price gouged for basic snacks. I won’t stay here again.