酒店回复: Estimado hóspede,Agradecemos o tempo que dispensou para nos contar a sua experiência no Red Roof PLUS+ Pittsburgh East - Monroeville. Lamentamos que a sua estadia não tenha correspondido às suas expectativas devido ao estado da propriedade e ao cheiro que mencionou. Pedimos desculpa pelo inconveniente que isto possa ter causado.No Red Roof, a nossa intenção é contar com a sua confiança na nossa capacidade de evitar problemas semelhantes no futuro. Agradecemos-lhe por partilhar as suas preocupações e esperamos que nos dê a oportunidade de lhe proporcionar uma melhor experiência da próxima vez que estiver na região.Atenciosamente,DevineGestão do Red RoofEspecialista em RediResponse
1.0分
情侣出游
原文
翻译提供方：Google
房间太恶心了。浴室腐烂，地板上滴着血……千万别来！
展开
酒店回复: Cher client,Merci d'avoir pris le temps de nous faire part de votre expérience au Red Roof PLUS+ Pittsburgh East - Monroeville. Je suis désolé que votre expérience n'ait pas été à la hauteur de vos attentes. Veuillez accepter nos plus sincères excuses pour l'état de la chambre et de la salle de bain qui n'était pas à la hauteur de vos attentes. Ce n'est pas l'expérience que nous souhaitons offrir à nos clients.Chez Red Roof, nous souhaitons avoir votre confiance en notre capacité à éviter de tels problèmes à l'avenir. Sachez que nous vous apprécions et apprécions votre confiance. Nous espérons que vous reviendrez nous voir afin que nous puissions vous offrir une meilleure expérience.Sincèrement,IshiDirection Red RoofSpécialiste RediResponse
1.0分
其他
展开
Parking was fine. Dirty parking lot. Trash all over lot. But I felt safe, Room was presentable at first glance. But from moment we walked in our room......the smell was horrible. I had to go buy some air freshener spray to help eliminate the order. And I used it quite a bit during our 2 day stay, The floor (carpet) was dirty and sticky, and had to wear socks or keep our shoes on. The employees were nice, and helpful. Air conditioning was great. Bathroom was dirty and toilet seat was not attached to toilet and it was wrong size for the actual toilet too. There were 2 spiders in bathtub, And shower curtain full of orange mold. Was disgusting. Bed was clean and comfortable. We could not figure out how to use the tv so we went without watching it. In the past I was satisfied here, but I wont be back. This was just to much filth! Desk area was all sticky, sink area was clean. Had to ask for towels an toilet paper. Good thing we got that! Only 1 light bulb in a 2 light bulb lamp. Lighting was dim now we know why. Was nice to have a frig and microwave, some of our family did not in their rooms. Overall was a bit pricey for the actual stay. Any other time I would say nice and affordable. Not this time, order was just more than I could stand. The paint job in that room was horrible too. Looked like it was just thrown on there. Very sloppy!
展开
酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ Pittsburgh East - Monroeville. I was saddened to read that your stay fell short of your expectations due to the possible worry of mold and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Sincerely,ReyRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
展开
One room smelled and had flies. The other room the toilet didn't flush right, the tub did nit drain and there was a hole in the ceiling in the bathroom. The cover over the bathroom fan was misding and the fan was filthy. We reported all this and was told"what do you want me to do about it" we asked for another room and were switched. We had 2 booked 2 nughts and were glad when it was tme to leave. Never will stay there again!
展开
酒店回复: Dear Valued Guest, I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ Pittsburgh East - Monroeville. I was truly disheartened to read that your stay fell short of your expectations due to the smell and the insects you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Sincerely,DevineRed Roof ManagementRediResponse Specialist
5.0分
其他
I had a comfy cozy room all to myself. It was quite and peaceful. The price was great. I can't complain at all about anything. Thank You
展开
酒店回复: Thank you for taking the time to share your experience with us. We’re glad to hear that you found your room comfortable and enjoyed a quiet and peaceful stay. Your feedback is greatly appreciated.We hope to welcome you back in the future.
3.0分
情侣出游
展开
I want to start by saying I am local to the area. The check in process was smooth. Once in the room I was a little stunned that the room didn’t look like the online picture and then there was blood on the sheets. Called down to the front desk to inquire about moving rooms and was told there were no rooms. There was no attempt at a resolution by the front desk attendant. I had to ask for replacement sheets and that seemed like a problem. But it was resolved nonetheless.
I know this is out of the hotel control but there were multiple police at the hotel for about 4 hours on Sunday. It would have been nice to just receive some sort of communication that there was not anything to be alarmed about
工作人员很友好。房间宽敞干净。但信号很差，Wi-Fi连接也糟糕透了。
Just realized the deposit written in the fine print is $75 but I was charged $100. Just curious, did hotel change deposit policy?
以这个价格来说，酒店还算可以。但淋浴帘上有霉斑，这让人挺失望的。房间闻起来是干净的，但临走时我看了床底下，发现他们显然从来不打扫那里，甚至看都不看一眼！
我们只在那里待了从晚上11点到早上7点。无论您是和家人、朋友还是同事一起来，这个地方都不适合任何人。门打不开也关不上，他们还给我演示了一些技巧来开关门，我可不应该学这个。被子和床单都很脏，上面有黑色和红色的污渍，还有头发。不得不更换它们。马桶阀门漏水，所以我们整晚都睡不着，一直听到冲水的声音。而且马桶连一点点卫生纸都冲不下去。早上他们不得不让我们用另一个房间的厕所。
我住了8个小时，其中2个小时都在解决问题，导致我们早上迟到了一个小时。Neha和Ravi，他们两个人都很好，但能做的也不多，我想他们不是老板。这个地方需要关闭或者进行一次大翻修。
酒店和我的住宿体验糟透了。不推荐给任何讲究体面的人。
酒店很脏。有人把食物留在迷你吧里，闻起来很臭。看起来他们从来没有搬动过家具来清洁周围和后面。
房间太恶心了。浴室腐烂，地板上滴着血……千万别来！
Parking was fine. Dirty parking lot. Trash all over lot. But I felt safe, Room was presentable at first glance. But from moment we walked in our room......the smell was horrible. I had to go buy some air freshener spray to help eliminate the order. And I used it quite a bit during our 2 day stay, The floor (carpet) was dirty and sticky, and had to wear socks or keep our shoes on. The employees were nice, and helpful. Air conditioning was great. Bathroom was dirty and toilet seat was not attached to toilet and it was wrong size for the actual toilet too. There were 2 spiders in bathtub, And shower curtain full of orange mold. Was disgusting. Bed was clean and comfortable. We could not figure out how to use the tv so we went without watching it. In the past I was satisfied here, but I wont be back. This was just to much filth! Desk area was all sticky, sink area was clean. Had to ask for towels an toilet paper. Good thing we got that! Only 1 light bulb in a 2 light bulb lamp. Lighting was dim now we know why. Was nice to have a frig and microwave, some of our family did not in their rooms. Overall was a bit pricey for the actual stay. Any other time I would say nice and affordable. Not this time, order was just more than I could stand. The paint job in that room was horrible too. Looked like it was just thrown on there. Very sloppy!
One room smelled and had flies. The other room the toilet didn't flush right, the tub did nit drain and there was a hole in the ceiling in the bathroom. The cover over the bathroom fan was misding and the fan was filthy. We reported all this and was told"what do you want me to do about it" we asked for another room and were switched. We had 2 booked 2 nughts and were glad when it was tme to leave. Never will stay there again!
I had a comfy cozy room all to myself. It was quite and peaceful. The price was great. I can't complain at all about anything. Thank You
I want to start by saying I am local to the area. The check in process was smooth. Once in the room I was a little stunned that the room didn’t look like the online picture and then there was blood on the sheets. Called down to the front desk to inquire about moving rooms and was told there were no rooms. There was no attempt at a resolution by the front desk attendant. I had to ask for replacement sheets and that seemed like a problem. But it was resolved nonetheless.
I know this is out of the hotel control but there were multiple police at the hotel for about 4 hours on Sunday. It would have been nice to just receive some sort of communication that there was not anything to be alarmed about